LIZETTE DEL CARMEN SAMPEDRO FUENTES
PERSONAL DETAILS
Name and last name:
Lizette Del Carmen Sampedro
Fuentes.
Nationalities:
Spanish and Venezuelan.
Eligible to work in the USA
Place of birth:
Caracas-Venezuela.
Date of birth:
06 of November of 1978.
Marital status: Married
CONTACTS DETAILS
Address:
3018 Rio Grande Trl. Kissimmee, Fl.
34741
Mobil: +1-786-***-****
E-mail: adhbcj@r.postjobfree.com
SUMMARY
Motivated self-directed team player with superior organizational, communication and interpersonal skills. Proven strengths in resolving problems. Demonstrates ability in decision-making and crisis management. Disciplined and eager to absorb new information. My experience shows a multidisciplinary background including Airline, Ground Handling and Airport, making me a good candidate to manage and service daily operations. My handling and airport experience has provided a wide view of how and airline and an airport works since the moment an aircraft touches the ground until the moment it leaves, including every single step while on the ground.
EDUCATION
2004-2005 Masters in Tourism E-Business. Escuela Universitaria de Hotelería y Turismo. Barcelona-Spain.
1996-2003 Bachelor in Hospitality and Tourism Management. Universidad Nueva Esparta. Caracas-Venezuela.
1991-1996 High School, Bachelor of Sciences. Liceo Parroquial Nuestra Señora del Rosario. Caracas-Venezuela.
1985-1991 Elementary school 1st to 6th. Unidad Educativa Mariano Talavera Caracas-Venezuela
EXPERIENCE
Dec 2019- Mar 2020. PASSENGER SERVICE AGENT. COPA AIRLINES Check-in, extra bags and overweight charge, opening and closure of flights, boarding control, transfer passengers and Customs. Solving any irregularities caused by the traffic program such as miss connections, delays or overbooking. Orlando, Florida. USA May 2019- Oct 2019. BARTENDER AT HATFIELD’S BAR AND GRILL. Prepare alcohol or non-alcohol beverages for bar and restaurant. Interact with customers, take orders and serve snacks and drinks. Assess customers’ needs and preferences and make recommendations. Mix ingredients to prepare cocktails. Plan and present bar menu. Check customers’ identification and confirm it meets legal drinking age. Restock and replenish bar inventory and supplies. Stay guest focused and nurture an excellent guest experience. Comply with all food and beverage regulations. Opens accounts and verify that all that the customer ordered are correct and processing the payment using Cash or Debit/Credit card and closing out payments quickly. Do the closing of the day and check that everything matches with what was sold. Kissimmee, Florida. USA Apr 2016- May 2017. IOC NETWORK CONTROLLER. QATAR AIRWAYS. In charge of schedule stability, monitoring and adjusting the operating aircraft to accommodate unscheduled disruption and planned/unplanned maintenance programs. Also, we have to ensure a high standard of service delivery maintaining and monitoring of daily activities. We have to manage airport slots for schedule changes, landings permits and flight disruptions recovery. Our goal is to provide the best service and maintain a high on time performance. Doha- Qatar.
Jun 2015- Mar 2016 OCC COMMERCIAL. QATAR AIRWAYS.
Giving support to Commercial team about all misconnection, disruptions, DNB, request stand to allocate a fit to make a faster connection. How much will be the cost if we miscon Pax and we have to give a hotel or how much will be if we delay the Flt for wait a group of Pax. Check if the delay that happening on the Flt are correct for Commercial. Doha- Qatar. Nov 2014- Jun 2015 ONTIME PERFORMANCE. QATAR AIRWAYS In this role we have to investigate why are happening the delays and analyzing, promoting initiatives and giving solutions for each Flt be On Time. We have ensure that all QR flights adhere and comply with the company standards by conducting regular ramp observations and research the root causes of incidents, highlight discrepancies/non-compliances of standard operating procedures / services lapses on a regular basis and adopt necessary changes to enhance on time performance. We did regular audits on flight activities compiling comparison reports in conjunction with the PTS. Doha- Qatar. Jul 2012- Nov 2014. OFFICER DAILY FLIGHT OPERATIONS DATA. AIRPORT OPERATIONS CONTROL CENTER. Updating the required information in Gate Management and Ultra FIDS system at all times for public and staff purposes, particularly for the accurate on-block and off-block times, through monitoring ATC/Radar frequency for ARR and DEP. DOHA INTERNATIONAL AIRPORT, Doha- Qatar.
Feb 2007-Feb 2012 FLIGHT COORDINATOR (FLIGHT DISPATCHER). NEWCO AIRPORT SERVICES. Coordinate activities of the Aircraft on the ground. Check the different factors involved
(cleaning, fuel, baggage, "catering", and supervise maintenance team if there is a mechanical problem), Responsible for loading and checking and filling the load sheet, flight preparation
(weather, etc.) And give it to the crew. Coordinate effectively, always attentive to embarkation, without forgetting to communicate with the crew in order to solve potential problems.
(A passenger with reduced mobility, mail etc ...). AEROPUERTO DE BARCELONA, Spain.
Mar 2005-Feb 2007 CHECK-IN AGENT. NEWCO AIRPORT SERVICES. Check-in image, opening and closure of flights, boarding control, transfer passengers. Solving any irregularities caused by the traffic program such as miss connections, delays or overbooking.
AEROPUERTO DE BARCELONA, Spain.
May 2005-2006 CHECK-IN AGENT, INTERCRUISES, SHORESIDE & PORT SERVICES. SEASONS 2005 AND 2006.
Check-in, opening and closure boarding of line Cruises. PORT OF BARCELONA, Spain.
2001-2004 REAL ESTATE MSAM CIA. SALES AND RENT HOUSES, APT AND OFFICES IN CARACAS. Prepare all contracts to sell and rent apt, houses and offices and assist the client until final sign. Caracas-Venezuela.
Feb 2001-Jun 2001 DELTA AIR LINES. SALES DEPARTMENT TRAINEE. Caracas-Venezuela.
Jun 1999-Oct 1999 DELTA AIR LINES. SALES DEPARTMENT TRAINEE. Caracas-Venezuela.
SKILLS
Proficient in Mac OS, Microsoft, Word, Excel, PowerPoint, Outlook, and Internet. Airline Systems: Palco Check-in, Start Check-in, Sabre (ticketing and check-in) Altea Customer Management (check-in and boarding), Altea Flight Management load sheet and Altea Inventory. Reservation and flight at Amadeus.
TOPS System. (Aircraft scheduling,Movement control, Flight watch and Crew leave). AIMS, Airlines Software.
Share (check-in and boarding), CSS Customer Service Solution (check-in and boarding). LENGUAGES
Spanish: Mother Tongue
English: Fluent.
Catalan: Medium.
OTHERS CURSES AND TRAININGS.
TRAINED BY COURSE NAME YEAR
YEAR
COPA AIRLINES
Orlando, USA
Induction to Copa Airlines Familiarization. .AVESEC Aviation Security. Humans Factors. Star Alliance Generalities. PCI Payment and Credit Card Information. Emergency Response Plan. SAGRAM Ramp Safety. SMS All Copa. Share System, Check in and Boarding. CSS Customer Service Solution System, Check in and Boarding.
2019
IOC NETWORK
CONTROLLER.
QATAR AIRWAYS.
Doha-Qatar.
Induction to IOC Network Controller Training.
Effective Emails Workshop.
Pre-intermediate Business English.
2016
OCC COMMERCIAL
QATAR AIRWAYS.
Doha-Qatar.
TOPS Aircraft Tracking
TOPS Alert Center
MS Excel 2010 Module 1, 2 and 3
Altea customer Management – Check In Course
Amadeus Reservation Course.
Altea Inventory
2016
2015
DOHA INTERNATIONAL
AIRPORT.
Doha-Qatar.
Slot coordination
Meteorology
Scheduling Flight Planning
Daily Operations and Flight Data
AFTN
AOCC Flight Plans
Airport Emergency Plan
Annex 14 – ICAO
Aircraft types
Embracing Team Diversity Training
Ramp and passenger Handling
ULTRA FIDS
GMS daily Operations
Oneworld Introduction
DIA departures Assessment
Aeronautical Radio-Communication
2013
IBERIA
Barcelona-Spain.
Fling Dispatcher course and load sheet, Dangerous / Specials goods and Security.
2012
GROUNDFORCE HANDLING.
Barcelona-Spain.
Fling Dispatcher course and load sheet, Dangerous / Specials goods and Security. 2012
NEWCO AIRPORT SERVICES
Barcelona-Spain.
Altea Flight Management load sheet.
De-icing/Anti-Icing Course Management.
Fling Dispatcher course and load sheet, Dangerous / Specials goods and Security.
Check-in and Boarding course.
2012
2007/ Refresh 2011
2007
2005
LOUCHER ENGLISH CENTER.
Caracas-Vzla.
Two levels of English conversation. 2000-2001
UNIVERSITY OF COLORADO
AT BOULDER.
USA.
Intensives four levels English course. 1999-2000