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customer service representative

Location:
Lagos, Nigeria
Salary:
80,000 naira
Posted:
October 26, 2020

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Resume:

Yalekhue

Amen

No **, Awe Street Ago Palace

Lagos.

081********

adhay3@r.postjobfree.com

To provide dynamic values to the work space by contributing to the business objectives using my interpersonal, leadership and organizational skills for company’s growth and advancement. Skills

Inter-personal awareness and effective

communication/negotiation skills

Drive, tenacity, initiative and decision making

capacity

Excellent computer skills and proficient in word and power point

Experience business administration

Passionate about business excellence in a

cost-effective environment

Experience

Customer Success and Operation Officer

Feb 2020 – May 2020

Fichaya Life Style Technology

Oversee cleaning and fumigation projects

Set standards for project management excellence, including system process and tools

Monitor quality cleaning and ensure laser focus on customer service

Ensure existing customers are satisfied with the services

Identify ways to keep cleaning associates productive and motivated

Source for sales lead and close corporate partnerships every month

Submit monthly budgets and reports

Subject Teacher (NYSC)

Nov 2018–Oct 2019

Community Secondary School, Mbaukwu Anambra, NIG

Prepared lesson notes and instructional materials to aid the learning process of the students

Assisted in compilation of results and grading.

Administered extra-curricular activities like Inter-house sport events

Taught lessons on literature to students in SS1

Administered teachings on Social studies to students in JSS1 2

Administrative Officer

Feb – March 2019

Independent National Electoral Commission [INCE] Anambra, NIG

Coordinated the activities at the polling unit

Supervised all necessary materials and equipment’s needed for a successful election are in place and in good working condition

Ensured that all and only qualified citizens are able to participate in the registration process and also ensure that all eligible voters cast their votes

Ensure a detailed coalition of election results and conveying the results to the state INCE office Client Relationship Officer

June 2015 – July 2016

AIICO Insurance Lagos, NIG

Increased clients according to given targets as an executive marketer

Increased sales through enabling retired officers to invest their pension money rightly.

Provided information and products services to customers to increase leads

Developed and participated in marketing campaigns to promote services and products

Made calls and follow up with prospects and current customers

Created customer database to track the growth of business

Prepared weekly reports for the line manager

Customer Service Representative

Jan 2011 – Nov 2011

Emprint Africa, Lagos, NIG

Provided information to customers on products and services

Responded timely to customer’s complaints

Escalated customers orders to the appropriate departments

Negotiated with suppliers and customers to achieve best possible deals for the organization

Compiled progress reports and suggesting possible means to utilize organization resources for better efficiency

Designed various artworks for custom made dresses, school uniform logos and sport wares for educational institutions

Supervised printing department to achieve efficiency and meet job deadline

Managed printing materials (inks, frames, drawing implements ad chemicals) necessary for optimized production

3

Project and Event Coordinator

Oct – Dec 2010

EppiFianio Royalty Kids Centre, Ogun, NIG

Initiated customer relationship with Unilever Nig. Plc, Belloxxi Plc and Oasis Resorts

Planned events to host kiddies’ funfairs and seasonal recreational activities for organizations

Created, established and implemented policies and procedures relating to event management.

Maximized profit for business via Inventory and resources management.

Developed procedures for space management to promote event ideas

Coordinated the record keeping of collected revenue and expenditures Marketing Officer

June 2008 – July 2008

Power Horse Energy Drink Lagos, NIG

Interacting with potential customers to increase sales people to purchase the right goods and services

Prepared marketing materials to promote campaigns

Communicated to clients on company products

Professional Certifications

British International Safety Organisation April, 2019 Certified HSE level 1-3 Professional

Department of Petroleum Resources May 2019

Certified professional in Environmental Impact assessment

Noveller Centre April, 2019

Certified professional in basic first Aid/CPR

Rahn Wesley Human Resource Mangement October, 2019 Certified Professional

Consumer Protection Council September, 2019

Certificate of service

National Youth Service Corps (SERVICOM CDS Group) September, 2019 Certificate of service

Standard Organisation of Nigeria (SERVICOM CDS Group) September, 2019 Certificate of service

4

Education

University Education 2011- 2014

EcoleProfessionnelleSpecialisee De La Cite University, Republic of Benin. B.A Mass Communication - [1st Class Honors]

Academic Research Work - The impact of television advertisement on customers. 2014 Senior Secondary School Certificate 2008

Federal Government College Ijanikin, Lagos, NIG

First School Leaving Certificate 2003

Aunty Tope Nursery and Primary School, Opic Estate Ogun, NIG References

Mr. Alex Osunde

Managing Director, NOSAK Group of Companies

116 Ogudu Road, Ogudu GRA Lagos

Cell: 080********

Mr. David Alalibo

Managing Director, Dataalcomms Limited Nigeria

www.dataalcomms.com

Cell: 080********



Contact this candidate