JOEL AGUSTIN Senior Supervisor /Operation & sales Project supervisor
adhaig@r.postjobfree.com
Experienced Senior Supervisor /Operation & Sales
Visionary and critical thinker
Extensive project supervisor skills
Multi – Functional support for the operation of the company
PROFESSIONAL PROFILE
A highly motivated and experienced Senior Supervisor/support services in opera- tion and sales supervision of project. Delivering support to the clients and customer
Services exceptional knowledge and experienced in Hospitaly services Facility Management industries and commercial. Support roles covering a range of areas including administration services, communication, customer service relation and management program.
Ability for developing and motivating staff and team members to achieve their personal goals and objectives Flexible and adaptable with excellent commercial knowledge and business skills underpinned by work experience in environment that demands self-motivation, discipline and a focused approach. Reliable and fully committed with the ability to keep calm under pressure and to act own initiative to resolve day to day problems and complain to deliver outstanding quality of service at all times.
A quick learner with imitative, and ability to make things happen, identifies and solves problems with innovative thinking and the capacity to multi-task and prioritise in a rapidly changing and competitive environment Now seeking new challenges supporting key management.
CORE COMPETENCIES & AREAS OF EXPERTISE
Experienced Senior Supervisor Effective Communicator
Project Supervisor Customer service relation
Conducted Training Educates in proper handling of machines
Motivating Team Members chemicals, materials & PPE.
Handling Customer complain Team Player & Leadership
Computer Literacy
PROFESSIONAL EXPERIENCE
Universal Cleaning services, Group of Companies
KML Building Al Quoz 1 Maydan Rd. Al Quoz
Position: Housekeeping In – Charge 03 March ‘2020
Present:
Overseer for all site project
Implements standard cleaning for all areas. Follow Health & Safety Program
Create a safety and clean environment, protect the area, protect people from
Bacteria
Monitor sites operations on a daily basis, conduct inspection ensure staff
are following standard operation on cleaning procedure.
Coordinate any issues, complain between management and Clients. reports
Any property damaged.
Conducted training on how to Handle machine equipment’s Dilution of,
Cleaning solution and staff grooming
Conducted training on specialize on Disinfectant and sanitization program
Sending email to the correspondent client, regarding manpower request,
Proposal and etc.
Additional, skills customers services, marketing, customer’s complaint
Handling and admin works.
Available UAE license valid until 2027
GHS LOGISTICS & FULFILMENT CENTRE
Customer Service Logistics Operation Warehouse
01 May’2019 – 15 December; 2019 ( Par time Basis )
Prepare all required customer shipping documents for all production &
Non-production shipment.
Ensure timely distribution of paperwork to all applicable departments.
Track and report all expedited shipments in accordance with department procedures.
Communicate all potential shipment shortage to management and if applicable.
Create and transmit all advance shipment notifications (ASN) on time, as per customer guidelines.
Track and report ASN timeliness and accuracy.
Report and investigate and resolve all ASN problems.
Create shipping documents, send ASN’s; billing customers for the sale of all products.
Investigate and resolve all release errors
Maintain all customers binders and filling for contact, routings and reports.
Maintain all shipping worksheets as required.
Participate in Month -end and year-end physical inventory counts and valuation.
Maintain the highest possible customer rating for satisfaction; strive for zero defects in all areas of the business.
Maintain safety and cleanliness of the Warehouse. Implement ( HSE )
Health Safety Environment.
Arrange palettes and remove any obstruction, protect the area from any chemical spillage.
Received incoming goods and process all documents needed.
Cobra Smart Care Services International City, Dubai 17 January ‘2017
Senior Supervisor Operation / Sales 28 April ‘2019
Supervises project contract of the company & handling operations sales and
Marketing
Conducted training in technical aspect of cleaning to achieve goals objectives.
Communicate with clients and management regarding issues and concerns.
Educates and train staff in proper handling of machines & chemicals, materials
For cleaning, PPE equipment, Personal Hygiene & observe HSE procedures.
Updating daily attendance sheet & strictly compliance for NO absences.
Customer service & customer service relations
Sales & Marketing, conducted visitation to prospect customer, introduce com-
pany profile, sending proposal and quotation.
Administration, documents filling, email correspondent & extensive use of Word,
Excel & outlook & create internal memorandum.
Act as an operation in-charge in the absence of operation manager
Handling & supervised all types of cleaning required, internal & external services
Ferrand Cleaning & Contracting Services Doha, Qatar 16 January 2016 Sales & Marketing Representative 15 July 2015
Conducted sales & marketing, visitation to every prospect customer, introduce
Company profile & proposed cleaning services contract & submit quotation.
Assist customer in giving knowledge the importance of cleaning services
Provide information to the client the importance of Health Safety Environment
Provide & Supply manpower as per requested
Conducted training in technical aspect of cleaning to achieve goals & objectives
AL – MUTAWA & Son’s Company Dammam Saudi Arabia 14 December 2014
Head of Housekeeping 11 October 2012
Project Supervisor, King Abdulla Economic City
Checked and inspect all site project, to ensure standard quality of cleaning im-
plemented & provides excellent service.
Conducted training on proper handling of machine & chemicals for cleaning &
Use Personal Protective Equipment during @ work & observe Health safety
Environment create pleasant environment in the area.
Report any property damaged in the area, communicate & handle any issues
Such as complain manpower shortage, absences and staff vacation
Update training program & seminar for the staff conduct monthly inventory for
All cleaning supplies, materials, chemicals & machineries
Conduct PPM schedule & custodial audit Evaluate staff performances & work
Establish good relationship with the staff and clients.
TANZIFCO Doha Qatar 26 May 2012 Housekeeping Supervisor 13 April 2008
Project Site, HAMAD MEDICAL CORPORATION
Supervise housekeeping staff with different nationalities
Checking & inspecting areas ensure Health Safety Environment implemented
Maintain high quality standard of cleaning as per Hospital Policy & Procedure
Teach staff to disinfect and sanitized patients ward & bathroom to protect patient
From bacteria & create pleasant atmosphere
Educates housekeeping staff to follow policy & procedure of the hospital, in disposal of patients waste, infectious & domestic, terminal cleaning & handling
Critical situation during @ work
Conducted deep cleaning to every patients room discharge & report property
Damage
Area coverage, High risk area- Isolation, MICU, PICU & Endoscopy
ASIA DETERGENTS & Cleaning Industries Sharjah 13 May 2007
Indoor / Outdoor Sales 26 July 2006
Introducing high quality cleaning product detergents,disinfectant industrial &
Commercial & residential
Meet the demands of local market as far as gulf region
Introducing innovative product in parallel with continuous training of technical and administrative staff in order to meet customer expectation and satisfaction
Provides customer with the best value in chemical, equipment’s materials and machine spare parts.
Providing customers additional information and assist in buying decision & product application, benefits and rewards, product compatibility.
Provides excellent service on product delivery, telemarketing & monthly inventory.
Speed Cleaning Company Division of ASIA Detergents 30 June 2006
Housekeeping Supervisor 13 April 2005
Project Site Hyatt Galleria / Jumirah Madinat
Supervised housekeeping staff with different nationalities
Maintain quality standard cleaning as per client procedure, report any property damage, train staff on proper handling of machineries for cleaning & chemicals
Educates staff on personal hygiene, proper usage of PPE persona protect equipment.
Updates daily attendance sheet, leave request and absences
Conduct deep cleaning on a weekly basis & attend daily departmental meeting
King Khalid Eye Specialist Hospital Saudi Arabia 01 December 2002
Anesthesia Aid 30 January 1999
Serve as Anesthesia aid in anesthesia department
Assist Anesthesiologist and CRNA as needed and will perform other applicable
Task, duties within the realm of knowledge
Maintain all anesthesia equipment and machines after operation, clean & report
Any problem encountered to the Head of Anesthesia department.
Ensure all anesthesia machine will be ready for the operation as well as back up
Machine for emergency situation
Refill anesthesia cart for the following surgery & prepare all instruments needed
Before operation start
Report to the bio medical engineering department any dysfunctional anesthesia
Machine
All reusable items used for anesthesia is subject for Central Sterilization Dept.
Maintain on call anesthesia cart for emergency purposes
King Khalid Eye Specialist Hospital 01 October 1994
Medical Records 30 January 1999
Serve as Medical Records Clerk
Filling all medical records of patients & prepare for next appointment
Check patients appointment on the systems and secure any confidentiality
Receive telephone request for patients records & prepare memo for unreturned patient medical records
Medical records file should be return to the medical records department at the end of the day to secure patients records
Deliver any patients report as needed & assist doctors for their delinquent records for completion and signature.
Make addressograph for patients medical records
King Khalid Eye Specialist Hospital 30 September 1994
Housing Staff 01 December 1989
Serve as Housing Staff
Inspect staff accommodation ensure the area are well maintain and clean
Report any discrepancy in the building offices villas & surroundings
Schedule general cleaning as per requested & scheduling of staff vacation seminars & training
PROFESSIONAL TRAINING & QUALIFICATION
TECHNICAL EDUCATION SCHOOL DEVELOPMENT AUTHORITY August 1985
Trade School for Automotive course
FORT ANDRES BONIFACIO COLLEGE 1975 – 1982
High School Graduated
Certifications & Recognitions
Annual Symposium for Eye Disorder (Saudi Ophthalmology) Ophthalmic Seminar Nurses & Technician Facilitator Training Seminar CME
Proper Handling of Anesthesia Machine Excel 210 SE Ventilation
Basil Life Support Heart Saver
General Safety class on Fire & Safety
Occupational Health safety Program & Infection Control Seminar
Skills – Trade certificate for Housekeeping Supervisor Customer Service & complain handling
Recognition – Certificate award during JCAHO program