Phone: (***) ***- **** Page *

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GEORGETTE BOOKER

****-* **** ******** ****** Milwaukee, Wisconsin 53225 414-***-**** adhafn@r.postjobfree.com OBJECTIVE SUMMARY

Highly experienced and motivated Administrative Assistant seeking a challenging position contributing to the success of the organization where I can use my education, leadership and customer service skills.

Education

HAWAII PACIFIC UNIVERSITY – Honolulu, HI

Associate of Science Degree in Supervisory Management PROFESSIONAL EXPERIENCE

Veteran Affairs (VA) Milwaukee Regional Office

Veterans Service Representative

Milwaukee, WI

September 2019 – July 2020

Duties Included:

• Serve as a primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims

• Explain the full range of VA benefits and all related programs

• Make determinations as to eligibility for the type of benefit sought and fully analyzes, develops, and requests required evidence for certain claims requiring a rating decision

• Decide the necessity for and type of examinations, reexamination or opinions to determine the existence of or to evaluate disabilities resulting from diseases or injuries

• Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim

• Prepare correspondence to members of Congress and special interest groups on case assignments and other "controlled" correspondence

• Utilize various electronic data processing (EDP) systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation

• Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims

U.S Attorney’s Office – Eastern District of Wisconsin Information Receptionist/Office Automation

Milwaukee, WI

June 2015 – September 2019

Duties Included:

• Timekeeping. Reviewing, processing, and assisting with processing corrected timesheets and Completes Time and Attendance leave error audits when necessary

• Receive, screens and appropriately directs telephone calls, and controls access to office and ensures only properly cleared visitors are authorized.

• Serves as the assistant travel clerk for the district and branch office staff, reviewing travel authorizations using various systems to ensure travel authorizations are within federal and Department of Justice policies.

• Performs mail functions within the office

• Extensive data entry within a financial management system.

• Prepares various written materials utilizing various automated software systems

• Provides customer service by receiving, screening and appropriately both telephone and walk-in customers, answering routine questions and technical assistance to program participants and management officials.

Phone: 414-***-****

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Bayside Police Department

911 Dispatcher

Bayside, Wisconsin

January 2012 – June 2015

Duties Included:

• Performed as a dispatcher for seven suburban communities including clerical citations, Tiburon- Spillman Computer Program.

• Received/dispatched routine/emergency telephone calls/radio communications from/to citizens, patrol units, other law enforcement, fire and rescue, or other public safety agencies

• Prepared and maintained accurate records and logs of all radio transmissions, telephone calls and other records.

• Typed information into computer to process or update information accurately

• Operated computer inquiry terminal to obtain information on persons and vehicles through related database systems

North Shore Public Safety 911

Dispatcher Supervisor

North Shore, WI

October 1998-January 2012

Duties Included:

• Performed as shift supervisor/lead dispatcher for any assigned shift within police or fire communications center

• Provided supervision of subordinate personnel, to include the assignment/review of work

• Prepared input to performance evaluations, received/dispatched routine/emergency telephone calls/radio communications from/to citizens, patrol units, other law enforcement, fire and rescue, or other public safety agencies.

• Acted as shift supervisor in dispatching personnel and equipment in emergencies using established protocols.

• Operated a variety of communications equipment, operated an electronic telephone console, receives emergency calls and provides information to the public North Carolina Communications Center Public Safety Police & Fire Dispatcher

Fayetteville, NC

January 1995 – October 1998

Duties Included:

• Used a computer-aided dispatch system, received emergency calls from the public requesting police, fire, medical or other emergency services

• Determined the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures

• Received and processed 911 emergency calls, maintained contact with all units on assignment, maintained status and location of police and fire units

• Received requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitored several complex public safety radio frequencies United States Army

Administrative Assistant

Honorably Discharged

Duties Included:

• Supervised and performed administrative, clerical and typing duties; type a minimum of 60 net words per minute Typed routine correspondence, messages, reports and forms

• Act as an advocate for veterans and their beneficiaries in their dealings with other VA elements and organizations that affect their claims

• Serves as a receptionist, answers the telephone, processed incoming mail and messages, maintained Phone: 414-***-**** Page 3

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• files, used copying equipment and received and maintained publications, used copying equipment

• Analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development

• Experience explaining program benefit entitlements and requirements.

• Develop comprehensive requests for these examinations/opinions to ensure appropriate evidence is received from which to adjudicate the claim

• Proofread correspondence for proper format and accuracy, technical guidance to typists and clerical personnel, prepared charts, graphs and rosters

• Analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development

• Requesting relevant medical or administrative evidence to make eligibility determinations TRAINING & CERTIFICATIONS

• City of Fayetteville Police/Fire Dispatch Training (November 15, 1995)

• North Carolina State Bureau of Investigation Division of Criminal Information (September18, 1995)

• City of Fayetteville Motorola Centracom Console Radio Training (April 29, 1997)

• Association of Public Safety Communications Official- International, Inc.

• Communications Training Officer (June 20, 1997)

• Fayetteville Communications Division Certified Training Officer Course (June 27, 1997)

• Honorably Discharged from the Armed Forces United States of America (January 31, 1995)

• Completed various Customer Service Courses (February-June 2017)

• Completed 1 Week Extensive Training of a Financial Management System(UFMS) (August 2017) References Available Upon Request

Contact this candidate