Customer Service Flight
Resume:
Contact Information
hazwanianwar**@gmail.
com
Address
Lily,11700,Gelugor,Penang
Phone
+60-134******, (+65)927
19394
Date of birth
Nationality
Malaysian
Skills
LANGUAGE AND
TECHNICAL SKILLS.
ENGLISH
Advanced
BAHASA MALAYSIA
Advanced
MICROSOFT WORD
Advanced
MICROSOFT EXCEL
Intermediate
NUR HAZWANI BINTI MOHD ANWAR
AN EX FLIGHT ATTENDANT LOOKING FOR A POSITION WITH YOUR COMPANY,WHERE I CAN APPLY MY CUSTOMER SERVICE EXPERIENCE WHICH IS FOR 2 YEARS.
TO MAKE USE OF MY INTERPERSONAL SKILLS AS WELL AS MY CAPABILITIES TO HANDLE SITUATION WITH GRACE .
Experience
Flight Stewardess
SINGAPORE AIRLINES LIMITED
-Served as a dedicated Flight Attendant for Singapore Airlines for two years.
-Demonstrated exceptional customer service, receiving positive feedback from passengers and fellow colleagues.
-Proficient in emergency situation, fully trained in CPR and AED.
-Mentored over 20 new flight attendants, providing training in customer service -improving overall service quality by 30%.
-Volunteered to work on ground under Singapore Airlines as an ambassador during the pandemic which recently happened.
-Worked with passengers of various backgrounds in order to understand their needs and provide personalised service.
-Successfully drove passengers satisfaction by answering questions and providing solutions to any issues during flight promptly.
Education
SIJIL PELAJARAN MALAYSIA
ST GEORGE (G) SCHOOL PULAU PINANG
-SCORED 3A'S,5B'S,1D
-ACTIVE IN CURRICULUM ACTIVITIES SUCH AS PUBLIC
SPEAKING ENGLISH AND BAHASA
MALAYSIA,TAEKWANDO AND GYMNASTICS.
-REPRESENTED THE SCHOOL AS A SPEAKER
ENGLISH LANGUAGE ACHIEVEMENT CERTIFICATE
BRITISH COUNCIL
-SCORED 4 FOR WRITING AND 3 FOR SPEAKING
-WAS GRANTED AS UPPER INTERMEDIATE FOR ENGLISH
LANGUAGE.
EXCELLENT
COMMUNICATION SKILL
PROBLEM SOLVING
POLITE
CUSTOMER SERVICE
HANDLING SITUATIONS
CALMLY
TEAM MANAGEMENT
RELATIONSHIP
DEVELOPMENT
SINGAPORE
December 2018 - December
2020
2013-2017
2018
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