Hina Khan

D*** Laxmi CR Nagar Road Delhi-******

Hinajamilkhan84@870*******, 721******* gmill.com

Career Objective

To obtain a challenging position in forward looking companies that requires a highly motivated person and keeps updating myself and attains the objectives set for me in a fixed period to time. I want to be creative learning and contributing towards the success of company. Key Skills

• Highly motivated & self-Driven.

• Leadership and Confidence.

• Excel, Word, PowerPoint

Working Experience

Tech-Mahindra (May 2019-December 2019)

Customer Service Associate-

Handled incoming questions from the clients

Managed to solve their complaints regarding overbooking and hotel services (OYO –GST)

Provided feedback of the customers to the management for improving the services

Resolved issues from guests reviews and took appropriate actions accordingly

Answered calls professionally providing complete information about products, take/order cancels or obtains details about complaints.

Handled escalated and upset calls, maintained and updated the outbound call reports BPO Convergence Private Limited (November 2017-March 2019) Operation Associates- (PAYTM –UPI Process)

Handle Making the refunds customer against complain disputes on or daily technical basis error. through mail and calls.

Ensure Handling to all close Grievance all activity and under Service TAT head queries. Best I April'18. have Performance won best performance Quality Award quality award with 100% Score in BPO Convergence in the month of Aircel (September2015-October 2017)

Customer • Troubleshooting Care Executive- problems of the customers.

• Taking escalation calls of irate customers.

• Interactive with client reporting project status.

• Check the database of clients, sharing the system. Academic Qualifications

• 12th from AMU Aligarh in 2006.

Personal Details

Father’s Name : Mr. Jameel Khan

Date of Birth : 16-04-1989

Languages Known : English & Hindi, Urdu

Hobbies : Singing and Mehandi art

Marital Status : Unmarried

Declaration

I hereby honestly declare & affirm that all the statements made in this application are complete

& correct to the best of my knowledge & belief. If given an opportunity, I will work to the utmost satisfaction of my superiors.

Date –

Place – Delhi Hina Khan