Susan Berkheimer

301-***-****

adh8ux@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extensive experience in the following areas: project management, product management, major event planning and execution, office management, client and customer service, sales and marketing, market plan development, customer relations, security onboarding and personnel security, staffing.

AREAS OF EXPERTISE

●Project and Product Management

●Management & Leadership

●Personnel Security (Corporate and on Contract)

●Physical and Facilities Security

●Onboarding (Corporate and on Contract)

●Sales & Marketing

●Office Management

●Client Relations & Customer Service

●Major Event Planning & Execution

ACHIEVEMENTS

Managed all VA onboarding for government projects, driving progress so that employees were able to gain credentials in a timely manner and execute project work efficiently. Result: Decreased the onboarding time for new resources by 15%.

Directed the performance management process, including self-evaluations, managerial evaluations, and merit awards, for 150+ employees. Result: 100% compliance for organizational performance management metrics.

Led/Mentored an analytical and administrative team of four, on contract, providing direction, mentorship, and career development paths for each. Result: 50% of the team promoted within a six month period.

Implemented Security Access Control System for Headquarters new office space within a short timeframe. Result: 100% installation, distribution, and monitoring of key fobs and employee access to facilities without disruption.

EXPERIENCE

GOVERNMENTCIO, Washington, DC June 2014 – Present

Project Manager of Personnel Security, Pension Benefit Guaranty Corporation

Security Clearance T-4

Manage bi-weekly personnel security meeting with client to update them on e-QIP (Electronic Questionnaires for Investigations Processing) tool and project progress

Enter e-QIP initiation information into PSIS database

Project Implementation of new policy and procedures for contract

oCreated documentation for the onboarding process

Initiate Position Risk Level Designations in OPM tool and manage OF-8’s to Hiring Managers for new positions for HRD

Manage Personnel Security team of 4 and conduct bi-weekly check in

Run daily reports in PSIS, e-QIP and USAccess databases. Audit of weekly progress

Update and sponsor candidates in USAccess for PIV card enrollment and fingerprinting.

Run CVS/PIPS information for SAC and reciprocity candidates

Updated employees’ information in USAccess and PIPS for PIV card expirations

Corporate Facilities Manager Jan 2020 – June 2020

Develop Asset Management for all computers issued to employees.

Responsible for all inventory management in the DC office.

Create corporate policies for travel, computer management and usage.

Organize and lead company All-Hands Meetings, Off-site retreats and events.

Manage facility badges, key fobs and software security and licensing.

Implement new policies and procedures for telework/stay at home orders during COVID19 pandemic.

Resource Manager Department of Veteran Affairs Aug 2018 – Jan 2020

Security Clearance T-2

Worked with Program Managers to manage personnel and staffing issues.

Built a strong relationship with the Client COR and VA onboarding specialist and provided the highest levels of customer service.

Assisted in Staff Management and Career Development.

Worked closely with PMs to ensure deliverables are on time within contract.

Onboarded over 100 employees to VA contracts within the organization.

Managed 150 employees’ self-evaluations and 50 managerial performance evaluations.

Implemented managers training for VA Health PMO contract.

Continually tracked the status of personnel clearances and identified those due for periodic updates.

Participate in weekly status updates with VA Customers to assess the status of individuals security clearances.

Designed and implemented improvements in existing personnel security procedures and policies.

oDeveloped Onboarding Process Flowchart and Timeline for the all VA contracts.

Managed Process and Procedures for Backgrounds Checks, Fingerprinting and Physical Security Clearances for Health PMO Portfolio.

HR, Operations and Facilities Manager Jul 2014 – Oct 2018

Executed HR function with the following duties:

Managed recruiting, interviewing and staff hiring.

Manage company benefits including healthcare; 401K; LTD/STD; AD&D; Life Insurance; SmarTrip and PTO.

Managed facility badges, key fobs and software security and licensing.

Conducted new hire orientation and maintained employee personnel records.

Maintained company job descriptions and managed new hire orientation.

Managed time and attendance and coordinated payroll processing.

Facilities HR employee issues and questions in a timely manner.

Executed Operations and Facilities functions with the following duties:

Facilities HR employee issues and questions in a timely manner.

Executed Operations and Facilities functions with the following duties:

oCollected security paperwork for all company contracts.

oReviewed security paperwork to ensure all forms were included and filled out correctly before being submitted to the contract COR.

oManaged Procurement of Laptops for employees and all IT needs for the office.

oAssisted with implementing a new DELTEK timekeeping and accounting system.

oPrepared checks for processing; Input AP into Deltek system; managed expense reports.

oAssisted Executives (CEO and COO) with daily managerial functions for both.

oAssisted with company search for new office space; implemented lease; coordinated move; including ordering all new office furniture; office supplies, managed build out and decorated new office space.

PROCUREVIS, Waldorf, MD, March 2013 – July 2014

Government Contractor, General Service Administration

Executive Assistant for 2 Political Appointees: Associate and Deputy Administrators.

Heavy calendar management for Associate Administrator and Deputy Administrator. Obtain signatures on documents; deliver confidential documents to the legal department.

Adjudicate conflicts, manage front offices activities, review and edit correspondence, coordinate meetings, maintain time and attendance records, coordinate, prepare travel arrangements and manage official files and records for all of OCSIT. Distribute communications, e-mail, UPS packages, sending of facsimiles, scanning of documents.

Provide administrative support to Associate Administrator, Deputy Administrator, Senior Management Team to assist them in accomplishing time-sensitive assignments.

Serve as a liaison between the office and other agency officials. Provide WAVES information to other government agencies for Senior Management Staff.

Analyze and make recommendations to improve the administrative process.

Provide assistance to all OCSIT staff members on a daily basis.

Complete timecards for all OCIST staff on a daily basis.

Assisted with the CFC campaign team. Coordinate kick-off vendors and speakers; Assist with presentation and IT department. Arrange food and drinks for the event.

Assist Senior Management with planning all events for all meetings throughout the agency.

Work with the Office of the Administrator's Executive Assistants of GSA daily to coordinate meetings and events that involve the Administrator.

MELE ASSOCIATES, Rockville MD April 2009 – March 2013

Contract Assistant

Provided administrative support to multi-million-dollar GSA contracts.

Scanned all contract documents into MELE’s new Electronics System.

Administered accounting of all contracts.

Prepared contract briefs in Deltek CRM database.

Reviewed Non-Disclosure and Teaming Agreements

Worked on Deltek client contract management system and Costpoint accounting system.

Helped implement CRM with input from all contracts.

Maintained computer inventory for 6 offices and ordered office supplies.

Reviewed security information packages to ensure all forms were included and filled out correctly.

WISHES, Olney, MD 2004 – 2008

Founder, President

Established, planned, developed, and executed 4 charitable events with 400 people in attendance at each event. Raised over $100,000 in donations.

Founder of Non-Profits 501c3 Organization for Montgomery County Foster Children.

Collaborated with Social Workers in Montgomery County.

Planned events for 4 years of fundraisers with talents of Southside Johnny, Night Ranger, Eric Martin of Mr. Big and John Waite resulting in monies that aided foster children activities including summer camps, prom and homecoming dresses, graduation rings and cap and gowns.

Raised over $150,00.00 that was donated to Montgomery County Foster Kids.

Names Foster Parent of the Year 2006.

DEAN’S CUSTOM FLOORS, KENSINGTON MD

Co-Founder, Vice President, Office Manager 1989 – 2009

Started company and built into a multi-million-dollar operation.

Managed daily operations of the company and 20 employees.

Scheduled daily jobs and prepared daily job tickets.

Provided a high level of customer service to all clients and companies.

Prepared spreadsheets and reports for the accountant.

Conducted bookkeeping, accounts receivable, accounts payable, daily QuickBooks tasks, money deposits and collections.

COMMUNITY OUTREACH

2006-2007 Council of Government Representative for Montgomery County Social Services

2006 Foster Parent of the Year

2010-2013 PTSA President for Sherwood High School

2010-2014 After Prom Event Coordinator for Sherwood High School

EDUCATION

Katherine Gibbs Secretarial School - Business Certificate

Magruder High School

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