ZOALFEKAR

TALAL HASAN

Business Development

Manager

Address

San Antonio Village Apas Cebu

City,Philippines

Phone

+639*********

Email

adh861@r.postjobfree.com

Additional Skills

• Proficiency in MS Word, Excel,

Power Point

• Proficiency in CRM

• Proficiency in Word press,

Google Ads and SEO

• Excellent communication

• Strong decision maker

• Complex problem solver

• strong work ethic

• Critical thinking

• Innovative

• Service Focused

• Detail oriented

• Strong analytical abilities

Professional Summary

Enthusiastic and highly qualified Arabic Bilingual with experience in Industry. Technically proficient in content moderation, dynamic communicator and strategic thinker with a diverse background in Sales and Logistics. Skilled in identifying and capturing new targeted clients through targeted marketing and negotiation skills.

Work Experience

August 2020 - Present

QQEnglish Academy - Cebu City

Business Development Manager

• Functions and services related to education,

• Customer support, marketing support, operation, training, workshops and advisory,

• Liaise and facilitate between teachers and to the existing students in their native language,

• Develop online ESL services suitable for the Arab students, handle various inquiries in Arab countries from individuals, companies and schools who are interested in taking our online ESL lessons in their own language both orally and in writing by telephone, e-mail, Skype and other communication device.

• Negotiate details of special contracts with corporate and/or schools, handle questions and/or complaints from Arab students in their own languages both orally and in writing by using communication tools.

• Update our company’s official website in Arab language

• Write promotional articles in Arab language on SNS (e.g. Facebook), blogs and other media, handle interviews by Arab media (newspaper, magazine, TV etc.) about our online ESL lessons.

Current June 2020 - Present

Part-Time Free Lancer " Century Game"

Operator On Customer Support/ Arabic Bilingual

Resolve customer tickets via email, chat, and social media.

• Work remotely to be responsible for customer support of corresponding with game players by email, and other channels and enhance the user experience of the "Family Farm Mobile Application Game

• Translation Reporting

July 2019 - July 2020

Holiday Factory Tour Operator Inc. - Dubai, UAE

Travel Consultant Sales/ Arabic Bilingual

• Determining clients’ needs and suggesting suitable travel packages.

• Organizing travels from begging to end, including tickets, accommodation, and transportation.

• Supplying travelers with pertinent information and useful travel/holiday materials.

• Customer support for inbound/outbound calls, and email and chat for travel sales inquiry.

May 2019 - July 2019

One Contact Center (iHerb online Shopping)- Philippines Customer Sales Representative / Arabic Bilingual

• Resolve customer tickets via email, chat, and social media.

• Verify payments and accounts

• Shipments follow up with the logistics partners.

• Cancel or upgrade accounts.

• Refund and replacement processing.

June 2018 - December 2018

Cognizant Technology Solution - Malaysia

Senior Process Executive/Arabic Bilingual

• Translation

• Research reporting

• Content Moderation

• Data Analyst

• Social Media Reviewer

• Data Transaction Processing

February 2017 - January 2018

Accenture Technology Solutions - Philippines

Business Process Delivery Analyst/Arabic Bilingual

• Data Analyst

• Social Networking

• Social Media Content Moderation

• Translation

• Reporting and research

• Data entry analyst

June 2019 - June 2016

Qaseed Kareem Family- Owned Trading Company -Syria Sales and Marketing International Business Manager

• International and local client support through phone, chat, and social media.

• Social Media Marketing

• Translation

• Marketing Research

• B2B and B2C sales

November 2009 - November 2012

Al Hayat Company for Transit, Custom Clearance and International Transport - Syria

Manager of Transits and Transport Operation

• Managing international sales

• Supervise and follow-up with the transported shipment.

• Marketing Research and closing deals with clients.

• Manage the storage and warehouse operation.

• Social media marketing and translation.

• Cater inbound and outbound international calls for clients.

• Supervise custom clearance agents.

January 2004 - January 2007

Brass Band Music Youth Organization 'Volunteering Part Time Job' Syria

Player and Coach

• Coaching and training new volunteering youth.

• Teaching relevant skills and tactics.

• Monitoring and enhancing performance by providing. encouragement and constructive feedback.

March 2000 - April 2006

First Marine Regiment Latakia Scouts "Volunteering Part-time Job Scouts Leader Officer

• Managing scouts Enrollment

• Supervising scouts activities

• Camping support

• Camping and hiking trainer

Education

2009 - 2016

Tishreen University

Tishreen is a public university located in Latakia, Syria. It is the third-largest University in Syria with the number of its faculties rising from 3 to 21 including Medicine, Pharmacy, Dentistry, Science, Nursing, Education, Agriculture, Law, History, Electrical, and Technical Engineering and Arts, among others.

April 2010 - May 2016

Arab Academy for Science, Technology and Maritime Transport Bachelor of Science in Management of Trade Logistics and International Transport

Languages

Arabic — Native Speaker

English — Proficient Speaker

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