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Customer Care Service Representative, journalist.

Location:
Ibadan, Borno, Nigeria
Salary:
70,000 to 100,000
Posted:
November 29, 2020

Contact this candidate

Resume:

EBUARA Dorcas Echaka

** ****** ******, ***-***, Ibadan I +234**********, +234********** l adh7kz@r.postjobfree.com

Professionally speaking, I am trained to be a voice. I am trained to speak for people and speak for brands, write for nations and for stations, investigate and report accurately, spread word and represent. As a Journalist I’ve worked on television; anchored programs, gathered correspondence and shared the news. As a content developer, I’ve freelanced severally, and as a linguist I’ve represented so many brands to their clients in customer service. I’ve worked mentorship as a teacher and helped curb the spread of one of the worlds most feared diseases (HIV) through standup speeches at rallies and sensitization programs. I’m ready to represent, speak for, or write for more brands, more firms and nations such as require my services.

PROFESSIONAL EXPERIENCE

PEOPLE’S TELEVISON (Industrial Training) 2019

Vox Pop Interviewer

Direct news during the hour.

Gather information about events through research, interviews, experience, and writing a story with aid of the Head of Department.

Check reference materials to obtain relevant facts.

Discuss issues with editors to establish priorities or positions

Revise work to meet editorial approval or to fit time and space requirements

Assist in sourcing news for editing.

HASFA CLOTHINGS AND ACCESSORIES AREA 11, ABUJA 2018

Customer Care Representative

Communicate with clients and attends to complaints and questions

Processing orders, forms, applications, and requests.

Acknowledging and resolving customers’ complaints.

Pick-up and delivery of items.

Take stock and document sales and orders.

Ensure customer satisfaction and provide professional customer support.

Arrange for interpreters or translators when required.

PRIVE REXAUX EYEWEAR, ABUJA 2018 - 2019

Customer Service Representative

Communicate with clients and attends to complaints and questions.

Update and educate clients with information on products and services.

Take orders and ensure products gets to client in time and in good shape.

Acknowledging and resolving customers’ complaints.

Pick-up and delivery of items.

OLIVE FIELD SCHOOL, CALABAR 2017

English And Phonics Teacher

Adapt teaching methods and instrumental materials to meet students’ varying needs and interest.

Prepare, administer, grade tests and assignments to evaluate students progress.

Assist students who need extra help by tutoring, preparing and implementing remedial programmes.

Use computers, audio-visual aids, other equipment and materials to supplement presentation.

Confer with parents or guardians, other teachers, counselors, and administrators to resolve students behavioral; and academic problems.

NATIONAL YOUTH SERVICE CORPS 2017 – 2018

Literature Teacher at St. Charles college Abavo, Agbor, Delta State

Adapt teaching methods and instrumental materials to meet students’ varying needs and interest.

Developed lesson plan, reviewed and graded in-class and homework assignments

Assist students who need extra help by tutoring, preparing and implementing remedial programs.

Confer with parents or guardians, other teachers, counselors, and administrators to resolve students behavioral; and academic problems.

AJEBOOH CLOTHINGS CALABAR, CROSS RIVER STATE 2016 - 2017

Customer Care Representative

Communicate with clients and attends to complaints and questions

Processing orders, forms, applications, and requests.

Acknowledging and resolving customers’ complaints.

Pick-up and delivery of items.

Take stock and document sales and orders.

Ensure customer satisfaction and provide professional customer support.

Arrange for interpreters or translators when required.

UNFPA CALABAR, CROSS RIVER STATE 2016

Sensitization on HIV/AIDS through rallies, seminars and one on one discussion.

Conduct HIV test.

CERTIFICATION

2011

Federal Government Girls College Calabar

EDUCATION

Post Graduate Diploma (PGD) in Journalism (in view) 2019

International Institute of Journalism, Abuja

Bachelor of Arts (B.A.) in English and Literary Studies, 2016

University of Calabar, Calabar.

SKILLS

Specialized knowledge in content writing

Proof reading

Effective and bold Communication

Computer Proficiency and internet mastery

Microsoft Office mastery

Customer relation

Self-motivation

Team tagging

Commitment to corporate vision, missions and values

Project Management

Audience driving

References are available on request!



Contact this candidate