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Social Media Assistant

Manila, NCR, Philippines
November 30, 2020

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• Mary Kathleena Gallardo •


Proficient Training Program Coordinator 1997-2002 • College of the Holy Spirit

with expertise in planning and execution of Bachelor of Arts HR Development

events and a demonstrated history of

working in the aviation, telecommunications 1997-2002 • College of the Holy Spirit

& financial services industry. Skilled in Event Bachelor of Commerce - Marketing

Management, Customer Service and Training.

A strong HR professional with proven ability Student Council President

to organize and supervise workflows of (SY 2001-2002)

multiple projects.


ShopCart / Manila / July 2020 to Present


• Provided leadership in opening an E-commerce startup business. • Actively

communicated with business partner to develop and implement strategies to increase

revenue, profits, and growth • Implemented market strategies and set product pricing to

balance company goals and customer needs • Conducted research and procure products

for ShopCart's online store • Created images and layouts using Canva for business brand,

product photos, online store decoration and social media marketing ads • Communicated

with customers and reviewed status of shipped items to expedite orders.

Najran Realty / Makati / August 2019 - November 2019

Virtual Project/Admin Specialist

• Created and maintained a consolidated data file of all property listing to keep records up-

to-date • Responsible for managing the company's virtual workspace through the BeeBoard

App • Introduced the use of remote tools such as Clockify & Monday.

Citibank N.A. ROHQ / Taguig / February 2015 - October 2018

Talent & Learning Program Coordinator - Assistant Manager

• Acted as the main point person for two business portfolios and executed plans for the

Learning Advisors • Planned and scheduled at least 20 business related training programs

annually • Supervised programs held locally & overseas • Allocated resources, proposed and

maintained budgets and inventories that resulted to 30%-50% reduction of training

expenses • Responsible for organizing all aspects of training programs including virtual

meetings, webinars, workshops, etc. Headed the Marketing Campaign of program offerings

that resulted to accommodating the maximum number of participants of 80% of the

training programs • Provide Onsite & Virtual Support for multiple training programs.

• Train & mentor junior program coordinators.

+639********* • •


• Mary Kathleena Gallardo •


Ericsson Telecommunications / Taguig / January 2011 - January 2015

Learning Administrator

• Managed the Global Leadership programs for Asia & Oceania, Africa, Western & Central

Europe, Middle East and North & Latin America • Spearheaded 2 Leadership Programs •

Saba Learning Management System administration (creation of classes, roster management,

etc.) • Managed stakeholder requests and enquiries • Conducted training needs analysis to

determine how many classes would run per region • Supported the resolution of learner

issues associated with the program.

Personal Creations/ Manila / May 2011 - January 2014


• Determined the expenditures and benefits of planned events to ensure revenue

generation as a result • Supervised the PC team as well as supplier's onsite staff (catering,

audio-visual, hotel, etc.) • Paid close attention to customers' concerns and addressed their

queries and achieved an exceptional level of customer service •

Philippine Airlines/ Pasay / March 2003 - September 2011

Customer Service Agent III

• Main Handler for PAL International Flights (VIP & Special Flights) and Foreign Airlines

Flights (KLM Royal Dutch Airlines, Singapore Airlines and Korean Airlines) • Supervised

flight operations (as the OIC/Lead CSA) in the absence of the Flight Supervisor, overseeing

2-10 staff • Completed and passed the Weight & Balance – Load Controller Training.

HR Team Asia/ Mandaluyong / April 2002 - December 2002

HR Assistant

• Responsible for scheduling and conducting interviews and test administration • Ensured

all requirements are complete before deployment • Handled office operations and

inventory as needed. • Responded to telephone inquiries and transferred calls to correct

staff members authorized to solve their issues.


Event Management SharePoint

Project Management Saba LMS

Customer Service Canva

Flight Plotting (Staff Scheduler) Monday/Clickup/Slack/Asana

+639********* • •

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