KATH GALLARDO
• Mary Kathleena Gallardo •
ABOUT ME EDUCATION
Proficient Training Program Coordinator 1997-2002 • College of the Holy Spirit
with expertise in planning and execution of Bachelor of Arts HR Development
events and a demonstrated history of
working in the aviation, telecommunications 1997-2002 • College of the Holy Spirit
& financial services industry. Skilled in Event Bachelor of Commerce - Marketing
Management, Customer Service and Training.
A strong HR professional with proven ability Student Council President
to organize and supervise workflows of (SY 2001-2002)
multiple projects.
EXPERIENCE
ShopCart / Manila / July 2020 to Present
Founder/Co-owner
• Provided leadership in opening an E-commerce startup business. • Actively
communicated with business partner to develop and implement strategies to increase
revenue, profits, and growth • Implemented market strategies and set product pricing to
balance company goals and customer needs • Conducted research and procure products
for ShopCart's online store • Created images and layouts using Canva for business brand,
product photos, online store decoration and social media marketing ads • Communicated
with customers and reviewed status of shipped items to expedite orders.
Najran Realty / Makati / August 2019 - November 2019
Virtual Project/Admin Specialist
• Created and maintained a consolidated data file of all property listing to keep records up-
to-date • Responsible for managing the company's virtual workspace through the BeeBoard
App • Introduced the use of remote tools such as Clockify & Monday.
Citibank N.A. ROHQ / Taguig / February 2015 - October 2018
Talent & Learning Program Coordinator - Assistant Manager
• Acted as the main point person for two business portfolios and executed plans for the
Learning Advisors • Planned and scheduled at least 20 business related training programs
annually • Supervised programs held locally & overseas • Allocated resources, proposed and
maintained budgets and inventories that resulted to 30%-50% reduction of training
expenses • Responsible for organizing all aspects of training programs including virtual
meetings, webinars, workshops, etc. Headed the Marketing Campaign of program offerings
that resulted to accommodating the maximum number of participants of 80% of the
training programs • Provide Onsite & Virtual Support for multiple training programs.
• Train & mentor junior program coordinators.
+639********* • adh79z@r.postjobfree.com • www.linkedin.com/in/kath-gallardo
KATH GALLARDO
• Mary Kathleena Gallardo •
EXPERIENCE
Ericsson Telecommunications / Taguig / January 2011 - January 2015
Learning Administrator
• Managed the Global Leadership programs for Asia & Oceania, Africa, Western & Central
Europe, Middle East and North & Latin America • Spearheaded 2 Leadership Programs •
Saba Learning Management System administration (creation of classes, roster management,
etc.) • Managed stakeholder requests and enquiries • Conducted training needs analysis to
determine how many classes would run per region • Supported the resolution of learner
issues associated with the program.
Personal Creations/ Manila / May 2011 - January 2014
Founder/Owner
• Determined the expenditures and benefits of planned events to ensure revenue
generation as a result • Supervised the PC team as well as supplier's onsite staff (catering,
audio-visual, hotel, etc.) • Paid close attention to customers' concerns and addressed their
queries and achieved an exceptional level of customer service •
Philippine Airlines/ Pasay / March 2003 - September 2011
Customer Service Agent III
• Main Handler for PAL International Flights (VIP & Special Flights) and Foreign Airlines
Flights (KLM Royal Dutch Airlines, Singapore Airlines and Korean Airlines) • Supervised
flight operations (as the OIC/Lead CSA) in the absence of the Flight Supervisor, overseeing
2-10 staff • Completed and passed the Weight & Balance – Load Controller Training.
HR Team Asia/ Mandaluyong / April 2002 - December 2002
HR Assistant
• Responsible for scheduling and conducting interviews and test administration • Ensured
all requirements are complete before deployment • Handled office operations and
inventory as needed. • Responded to telephone inquiries and transferred calls to correct
staff members authorized to solve their issues.
SKILLS
Event Management SharePoint
Project Management Saba LMS
Customer Service Canva
Flight Plotting (Staff Scheduler) Monday/Clickup/Slack/Asana
+639********* • adh79z@r.postjobfree.com • www.linkedin.com/in/kath-gallardo