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Crew leader at sonic

Mansfield, TX
13-15 per hour
November 29, 2020

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CѕџіѠѡіћю S. MѐMюѕќћ

**** ******* **, ********, ** 76063 ■ 682-***-**** ■ Hardworking and reliable crew member focused on going above and beyond to support team and serve customers. Trained in fast-food and offering top-notch customer service abilities. Motivated to continue to learn and grow as a professional.

Dependable industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with aĴention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. Group leadership Performance evaluations

Employee training and development Time management

Networking and collaboration Emergency response

Schedule oversight Customer service

Payment processing Cleaning techniques

Issue refunds Multitasking

Organization Relationship building

Problem-solving Verbal communication

Creative thinking Customer relations

Self motivated Backbone

Crew Leader, 08/2018 to Current

Sonic drive-in – Arlington, Tx

Followed established guidelines and procedures.

Completed assigned tasks with liĴle or no supervision. Made sure to complete all outs before shift end.

Kept work area organized and cluĴer-free.

Maintained good working relationship with co-workers and management. Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.

Determined needs and advised customers on purchases. Explained basic product features and promotions to customers. Professional Summary



Assisted with loading and unloading trucks.

Adhered to all safe food handling guidelines.

Helped maintain clean, orderly work environment.

Interacted with customers, providing information and top-notch customer service. Handled cash and credit transactions expertly, giving correct change and processing orders. Resolved customer issues effectively.

Quickly connected with each customer to offer assistance and promote products. Maintained knowledge of current sales and promotions, return and exchange policies, and security practices.

Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits.

Calculated sales prices and total purchases, and processed cash or credit transactions. Jr volunteer, 06/2016 to 07/2017

JPS Hospital – Fort worth, Tx

Built relationships with patients using professionalism and sensitivity in all communications. Reported grievances or complaints made by patients or families to appropriate staff. Coordinated with clinical staff to assist patients with walking, lifting, or transfers. Received, screened, routed and responded to incoming telephone calls. Greeted guests and offered appropriate assistance, directions, and information. SubmiĴed documentation of volunteer activity to supervisor for recordkeeping. Established and enforced organizational policies to keep operations in line with the facility's standards and regulatory requirements.

High School Diploma: Jun 2020

Mansfield summit High School - Arlington, Tx

GPA 3.5.

While training as a manager I have learned:

•Knowing when to solve a problem immediately, when to put something off and when to delegate.

•How to Establish group goals.

•To Managing transition.

•To Communicate and evaluating performance standards by focusing on specific behaviors and outcomes.


Manager Training

•Gain commitment to performance goals.

•How to multitask, knowing what needs to be done first based on urgency.

•knowing how to respond to angry customers, while being as respectful as possible no maĴer the situation.

•How to get out of my comfort zone in tough situations.

•How to befriend an angry customer

•An Understanding of Budget and Financials

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