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Social Media Customer

Location:
Lagos, Nigeria
Salary:
#60,000
Posted:
November 27, 2020

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Resume:

MERCY EJEMEN EHIMARE

Flat *, Block ***, Mile * Housing Estate, Lagos.

Mobile No.: 081********

E-mail Address: adh6eh@r.postjobfree.com

PROFILE

A motivated, adaptable and responsible graduate seeking a position that will utilise the professional and technical skills developed through past work experiences in customer service, coupled with good PC skills and ability to communicate confidently at all levels. This placement has enabled me to develop in diplomacy, customer relations, marketing, conflict resolutions and a strong drive to see things through to completion.

WORK EXPERIENCE

January 2020 – June 2020.

Company: Guaranty Trust Bank Plc.

Position: Customer Service / Teller (Graduate Internship)

Description:

Record all transactions promptly, accurately and in compliance with bank procedures.

Resolve issues and problems with customer’s accounts.

Receive and count working cash at the beginning of shift.

Explain, advise on and promote bank products and service to customers.

Company: Ems Royal.

March 2019 – May 2020.

Position: Social Media Marketer.

Description:

Advertise and create convincing contents to attract customers.

Advise and promote brand products to customers on all social media platforms.

Constant follow up with customer’s issues, problems and reviews.

Resolving and satisfying customer’s needs.

EDUCATION

LinkedIn Learning (August 2020)

Certification: De-Escalating Intense Situations.

LinkedIn Learning (August 2020)

Certification: Customer Service Foundations.

Institution: University of Benin (2015 – 2019)

Certification: B.A. International Studies and Diplomacy.

Institution: Hope Bay College (2009 – 2015)

Certification: Senior Secondary School Certificate (WAEC/NECO)

Institution: Nigerian Navy Primary School (2003 – 2009)

Certificate: First School Leaving Certificate.

SKILLS

Marketing.

Negotiations and Conflict Resolutions.

Customer relations.

Microsoft Office.

Excellent Oral and Written Communications.

Public Speaking.

INTEREST

Public speaking, Travelling, Exercise.

REFERENCES

Available on request.



Contact this candidate