SHIRLEY J WILLIAMS-MESQUITA

adh5sp@r.postjobfree.com

267-***-****

PROFESSIONAL SUMMARY

Experienced with Medical Terminology, Data Entry, Customer Service and related administrative

task. 7 + years of experience in high-volume call center environment, people oriented, dependable,

versatile and dedicated to providing quality customer service for all clients by demonstrating my

ability to prioritize, problem solve and meet deadlines.

RELEVANT SKILLS

Medical Billing and Coding Medical Terminology Microsoft Office Data Entry

ICD-9/1CD-10 CPT/HCPCS HIPAA Medisoft

EDUCATION

Microcredentials Program, Community College of Philadelphia-Business Writing, Team Building,

Orientation to Careers, Philadelphia, PA 2018

Medical Billing & Coding Certification, Peirce College, Philadelphia, PA 2016

National Professional Certification in Customer Service, Temple University, Philadelphia, PA 2014

Medical Billing and Coding, New Wave Resources, Philadelphia, PA 2009

Microsoft Office 2000, West Philadelphia Partnership, Philadelphia, PA 2001

EXPERIENCE

M Davis and Company Philadelphia, PA 2019

Market Research Interviewer

Responsible for making 50 + outbound scripted survey calls to residents regarding Healthcare

services and Health Insurance plans. Verified consumer information and performed data entry into

data base.

Heffler Claims Group, Philadelphia, PA 2018

Mailroom Clerk

Responsible for sorting and scanning incoming mail. Inputting information into database then reviewing for accuracy.

M Davis and Company Inc., Philadelphia, PA 2017

Market Research Interviewer

Responsible for making 50 + outbound survey calls to residents regarding Healthcare services and Health Insurance plans. Verified consumer information and performed data entry into database.

Independence Blue Cross/CHIP, Philadelphia, PA 2016

Customer Service Rep

Handled 50 + inbound calls on a daily basis from subscribers inquiring about premium increases.

Assisted members with web –based account changes. Documented calls and input customer data

CAPS and INSINQ database.

MSI International East, King of Prussia, PA 2015

Market Research Interviewer

Made outbound survey calls to Comcast Cable customers regarding termination of cable services.

Entered customer responses verbatim into the database.

Corporate Call Center, Blue Bell, PA 2012

Non-licensed Enroller

Provided support to Corporate Call Center by handling 20 + inbound calls per day related to Medicare Enrollment plans during Open Enrollment period. Entered information into the database then verified

Information for accuracy.

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