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Strategic IT executive and business partner

Rockville, MD
November 24, 2020

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Deven Verma

301-***-**** - - LinkedIn Profile

Senior Director / VP, Technology & Strategy

Cloud & Digital Transformation / Modernization: CapGemini, Verint, Sun, AT&T, & General Motors

Fortune 200, Public Sector, VC-Backed, & Multinationals - Global Teams (Americas, APAC, MENA, Europe)

Strategic IT executive and business partner who aligns business and technology vision – identifying and driving transformation requirements and leading advanced technology design and implementation at multibillion-dollar organizations. C-suite advisor skilled in stakeholder collaboration, customer satisfaction, M&A integrations, startup success, business process improvements, and innovation. Georgetown MBA; MSEE. Able to relocate. Successes include:

Business & Digital Transformation: Led capability strategy and planning (M&A, JV, and other transitions of $770M-$7B in scope).

Platform Modernization: Expedited delivery and innovation, with 32% less technology overhead, lower TCO, and better user experience via micro-services, cloud, Agile, and DevOps.

Fortune-Ranked CIO Advisory: Built new practice guiding C-suite in risk, governance, and data security, focused on Digital Transformation, Cloud migration, and Technology.

Corporate Growth: Adapted to market, operational, and COVID demands, leading cost-efficient onshore / offshore teams, change, business processes, and cost control. Led key business functions, SWOT analysis, and corporate strategy as IT executive.

Large M&A IT Integration: Met 18-month timeline, winning C-suite confidence with IT strategy, Day 1 readiness, integration, and governance strategies in $769M acquisition. Built global team and set enterprise best practices.

Professional History


Massive Transformation Projects Including $24M Digitization & $12M HQ Migration, Saving Up to 32% in Tech Overhead

Oversee 12 Direct / 32 Indirect Reports, Plus Multiple Vendors - $40M Project Portfolio

Entrusted with top-visibility projects, building CIO Advisory practice for digital transformations / modernizations and serving as emerging technology driver at mid-market to Fortune-ranked organizations. Guide C-suite leaders, build integrated operating models and risk assessments, and optimize staffing and vendor results. Spearhead GTM strategy and engagements. Optimize technology, teams, budget, and solutions; enhance user experience and boost delivery speed / innovation. Address and measure results against KPI, SLA, MLA, and P&L targets. Hire digital technology experts committed to results. Monitor program performance, risks, deliverables, and communications; confer with customer IT staff, vendors, and regulators to meet compliance, technical, and organization needs. Promoted from Senior Program Manager.

Cost-Effective Modernization: Met critical operability standards across 32 departments in major city; rationalized 33% of data centers, boosted application availability 24%, and enabled flexibility with cloud migration plan using AWS / Azure.

Directed vendors in IoT, cloud, hardware, and software modernization and integrations; cut duplicate applications and added hybrid cloud to meet government BCDR mandates. Enabled seamless data sharing (Cisco Kinetics beta).

Unified Communication Solution: Enabled $225K first-year savings, 64% faster call resolution, and 88% stronger customer satisfaction with modernized 911 / 311 system in hurricane-prone city. Integrated GIS mapping, COTS 311 solution, data management strategy, and social media functionality.

C-Suite & Partner Advisory Roles: Won buy-in among CIOs, CTOs, and delivery partners (Avaya, Cisco, Verint, Xerox, Microsoft, Oracle, Salesforce) for new strategies, market trends, competitive stance, and organizational capabilities.

Held cadences with 50+ Cloud BU, Infrastructure Solutions, Client Solutions, Managed Services, Services Technology teams to refine solutions, status, strategy, and growth roadmap. Handled partner crises; built C-level dashboards.

Deven Verma, Senior Technology Leader Page Two


HQ Operating Model Transformation: Led 18-month, $12M Azure migration into enterprise digital platform at $8B organization, with apps / data consolidations and networking for enterprise execution, compliance, and sales-marketing connectivity – boosting revenue and efficiency. Built Enterprise Apps and Innovation teams; directed multiple vendors.

Managed seamless coordination among 50 state offices; led hardware and O365/Win10/Exchange/Skype refresh. Expanded project to meet stringent Health and Human Services platform requirements.

Data-Driven Rideshare Strategy: Enhanced efficiency, communication, CRM data quality, security, and accessibility for major city’s Hired Vehicles team; cut response and logging time 56% with Salesforce Inbox implementation.

Built data warehouse, plus KPIs, reports, and security requirements; led Salesforce Inbox / ridesharing integrations.

Led city’s $2.5M 911 / 311 effort; partnered with Motorola on legacy, apps, and COTS integrations; and managed DoE Salesforce integration for faster citizen responses.


Enterprise-Wide Cloud Deployments & Applications Delivery as Strategic Leader in Large Post-M&A Integration

Hired & Directed 45+ Member Global Team - Administered $250M Portfolio

Captured CIO, CFO, CTO, and stakeholder confidence as post-M&A IT executive stabilizing integrations during $769M acquisition – staffing teams in the US, Canada, India, and Poland; conferring with C-suite as one of 3 primary leaders; and meeting tight deadlines. Built complex IT strategy, end-state models, cutover plans, and governance. Set enterprise best practices in innovative, cloud-based deployment and apps delivery. Drove operations and portfolio / delivery excellence with next-gen PMO, expediting 16-month governance / functional planning delivery. Led global web refresh for B2B-B2C presence.

High-Visibility M&A Integration: Rectified previous integration issues, meeting tight timelines and extending client contract with top ratings. Established governance and transition framework, identified key players and priorities, and systematically revised program elements, project activities, target state definitions, and other core elements.

Strengthened governance – ensuring financial, solutions, and board reporting quality satisfying core stakeholders.

Led IT in life cycle integration and separations in Applications, Infrastructure, ERP, Contracts, and other areas.

Executive Communications: Drove sustainable improvements with executive scorecards enabling Steering Committee IT operations, Return on Success, and product assessments; streamlined handoffs to reduce reliance on consulting.

Streamlined Processes: Improved integration efficiency 32%, working with C-suite on operating model, policy, budget, process, methodology, and tech governance consolidations; brought global 24x7 help desk (India) up on ServiceNow.

Reduced supply chain risk, leading transformation with sales and operations post-Thailand floods.

Headed Customer Centricity program, reworking sales operations, pricing, and service touchpoints; emphasized self-service model for demand forecast, order capture, fulfillment, channel incentives, pricing requests, and returns.

Executive Team Recognition: Won accolades as one of 2 post-M&A team members noted for leadership contributions.

Lagan Technologies (Verint Systems): DIRECTOR, IT, 2007–2010

Digital Project Delivery, C-Suite Leadership Collaboration, Executive Dashboards, Client Onboarding, & Partner Escalation

Directed 120 Total Team Members, Including Partner Alliance Employees

Spearheaded C-level Advisory services, plus delivery and product team support for business objectives, new market opportunities, and growth at SaaS startup. Coached interim VP of North America to capture marquee clients; enabled 20% YoY growth by elevating company brand as technology partner. Managed Strategy Planning, IT Transformation, Partner Delivery, and Performance Management reporting. Worked with Commercial team on global digital project delivery to identify and resolve gaps. Oversaw 24x7 support for multiple application releases for 3,000+ CSR agent desktops worldwide.

New Engagements: Achieved 81%+ win rate (Canada, US, Australia, East Timor) – outpacing Oracle and Microsoft by reworking value proposition, fostering ecosystem with Avaya, Xerox, Dell, and others, and building SME Super Team.

Onboarded government projects, won $12M city engagement, and led Global Project and Delivery team to facilitate Gartner Magic Quadrant rating for Enterprise Content Management and CRM Customer Service Contact centers.

Restructured client IT contracts during downturn; added phased cloud solution projects for better cost efficiency.

Deven Verma, Senior Technology Leader Page Three

Sun Microsystems (Oracle): PROGRAM MANAGER, GLOBAL MANAGED OPERATIONS, 2005–2007

New Solutions Clients, Customer Requirements, Escalation Resolutions, & Managed Services Technology Community

Supervised 18 Direct & 64 Indirect Reports - Managed $25M Global Operations & Services Project Portfolio

Promoted scalability, efficiency, and cost-effectiveness enabling division to secure NFL, Cemex, Credit Suisse, Deutsche Bank, PNB Paribas, Qatar Airlines, and other large APAC, Europe, Americas, and MENA accounts. Built strong value propositions for managed hosting, networking, and other solutions – with 240% rise in recurring revenue, ~40% client savings, and over-goal utilization, revenue, and margin results. Resolved internal customer technology use and performance needs as Chief Liaison to Global Managed IT and Sun Enterprise groups. Enabled VMI model implementation at component supplier.


New Solutions Resolving Market Commoditization & Churn (Technical, Business, & Growth Issues)

Hired & Managed 16 Software Engineers, DBAs, Business Analysts, & Project Managers

Administered enterprise BSS application development and integration designed for business process improvement and market responsiveness. Elicited millions in savings, 35% drop in billing software defects, and other business process and revenue improvements. Managed 60+ globally distributed, cross-functional teams supporting application development, production, and development lifecycle tasks with disaster recovery, operations stability, and post-production support. Presented business cases and status to SVP and CIO at corporate HQ.

CIO Award-Winning Solution: Enabled 25% increase in customer retention by developing predictive retention model and team, using near real-time intelligence to enable turnkey success (400% solution ROI and $11.8M results).

M&A Carve-Out: Supported divestiture with minimal disruption; migrated 5,000 assets, separating technology and IP.

Additional Experience:


Hired by CIO to drive $6B Metal Fabricating Division intranet (enterprise architecture, CRM, business operating models, program management, change management, IT and business strategy). Oversaw global IT apps. Designed digital platform for 27 plants (NA, APAC, LATAM). Led global ERP transformation. Hired and developed 72 top employees in 5 countries. Saved $2.5M in die-design process. Served on Executive Roundtable identifying ERP and other business improvement strategies.


Established ISP; grew global business 900% in <3 years; won NASA team award; advised President/investors on tech strategy.

Education & Credentials

Global Executive MBA, Georgetown University

Supplied metrics on Nokia Siemens Network Managed Services offerings with data from IoT devices, built PMO, created funnel to target new Turkish verticals, and championed change management to enable growth ventures in Global Residency project.

MS in Electrical Engineering, University of Maryland, College Park

BS in Electronics & Communication, Ranchi University, India

Master Class on Digital Transformation, Columbia University - Center for Technology Management (2020)

Project Management & System Delivery, GM University; Amazon AWS Business / Cloud Analytics Academy Certifications

Executive & Technology Competencies

Strategic Planning & Execution New Operating Models Integrations & Divestitures IT Strategy & Roadmaps Cloud Program Management IoT Cross-Functional Teams Startup & Growth Situations Key Alliances GTM Cost Savings Disruptive & Emerging Technologies Digital Strategy Complex Transformations Technology Integrations Global Teams Multinationals Process Improvement Risk Assessment AI / ML Automation Big Data Analytics Project Delivery Digitization Business Expansion M&A Information Architecture PMO Portfolio Management ERP Corporate Strategy Enterprise Architecture Team Development Manufacturing Governance Solutions Delivery

Complex IT Initiatives, Influence, & Results

Strategic Planning Centered on Cloud, Data Center, Transformation, & Other Innovation Solutions

4-Year, $24M Digitization (IoT Pilot: System, App, Connected Device, & Infrastructure Data Sharing)

Governance, Prioritization, PMO, Target State Models, Change Management, Project Direction, Process Improvement, & Other Keys to Success

High-Profile Cloud & HQ Migration Project in $8B Organization – Driving 11% Year 1 Revenue Gain & Seamless, Multi-Channel Customer Experience

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