SULEAN CARRUTHERS-NORRIS
Metro Atlanta
Cell: 678-***-**** Email: adh2nk@r.postjobfree.com
https://www.linkedin.com/in/sulean-carruthers
SUMMARY PROFILE
Forward-looking, well-rounded technology and business management professional with proven people and leadership skills that enhance team building synergies to enable creative and innovative solutions that meet customer expectations delivered at an operational and timely manner. Significant consulting experience that empowers clients to see the details with a big picture perspective so they can understand the implications and value of information.
SELECTED ACCOMPLISHMENTS
SAP Fieldglass Administrator/Vendor & Procurement Manager
Managed 15 Suppliers generating over 10M spend annually
Served as the point of contact for SAP Fieldglass related custom configurations, inquiries, and training
Managed the onboarding of U.S. based and International Contingent Workers
Manually created workers in the Contingent side of the Fieldglass tool; assisted Suppliers in creating their workers on the SOW side of Fieldglass
Created and managed a report of outstanding onboarding requests that were not filled
Created standard benchmarks and monthly (Service Level Agreements) SLA’s related to acceptance and onboarding of Supplier resources
Led the project management and support the deployment of Automated Invoicing between the SAP Fieldglass tool and PPM
Managed onboarding inbox for new Suppliers and facilitated new Supplier set up in Fieldglass tool
Developed process documentation for Vendor Governance Management Office
Initiate weekly and monthly reports to capture total spend across suppliers and company-wide
Provided guidance to the Assurant management and Suppliers on execution of the Statement of Work (SOW) module of SAP Fieldglass
Assisted GEP team in expediting Invoice Payments to Suppliers on a weekly and monthly basis
Facilitated weekly team meetings and monthly executive calls between Assurant stakeholders and the Suppliers
Regression Tested SAP Fieldglass quarterly releases in Assurant environment and ensure there are no breaks in the system
Ensured proper onboarding/offboarding activities were handled including, badging, system access, laptop distribution, cubicle setup and parking badge
Created and executed weekly Fieldglass reports to address outstanding “inactive” workers. Addressed the inactive workers with IT Managers to either extend or close out worker profile in Fieldglass
Vendor Governance
Serving as the Service Level Agreement (SLA) Administrator, refined over 120 SLAs to streamline across all Strategic Suppliers which resulted in 90% accuracy in SLA reporting
Provided governance support to Development and Support teams to determine payback amount
Deployed rollout of SAP Fieldglass Vendor Management tool for housing Contracts, Supplier Management and SLA reporting in the US, Canada and Mexico
Served as point of contact for 1st and 2nd level SAP Fieldglass support with local and international Customer and Suppliers
Developed training material to train Super Users on the SAP Fieldglass Vendor Management tool
Interfaced with Customer to understand business and regulatory requirements and implement changes to resolve business issues
Conducted focus group SAP Fieldglass training and side-by-side sessions with over 70 client executives and application users, both locally and internationally
Held monthly meetings with 3 strategic suppliers, managing SLAs, contractual adherences, project work and invoicing on development and execution projects
Held quarterly meetings with 9 telecomm providers addressing SLAs, outages, operational tasks, and contracts execution projects
Reduced turnaround time by approx. 2 days by implementing a DAIR log in SharePoint to capture all decisions, actions, issues, and risks between Supplier and Customer
Addressed contractual obligations monthly and worked with Supplier to develop a “get well” plan for SLAs not met on a consistent basis
Administered bi-yearly Customer Satisfaction Surveys to the Customer utilizing Decideware software
Reported project health and annual savings to executives based on annual metrics and SLA savings
Requirements Management
Executed weekly SoDA (Software Documentation Automation) reports capturing common term usage within different sectors of the airline industry
Created projects within the HP QuickTest Professional and RequisiteWeb tool for analysts to house requirements
Mapped and transferred requirements attributes into Quality Center from HP QuickTest Professional via the Sync Server tool, reducing manual mapping by 2 days.
Served as HP QuickTest Professional Administrator for requirement related inquiries
Developed and defined a Change Control Process used within the various Business Units
Served as Administrator of the HP QuickTest Professional tool (managing permissions)
Quality Assurance Test Lead
Led a QA test team to 99% on-time deliveries by defining iteration goals, managing work assignments, and estimating tasks
Served as primary POC to management teams for coordination of testing concerning all conversion efforts
Led a test team by managing the project plan, ensuring milestones and defects are tracked in Ttrack
Queried databases for valid test data used for Functional and Regression testing using TOAD SQL
Wrote Unix Shell Scripts to execute XRunner back-end commands for BellSouth WLNP
Created housing of test plans and cases, and launching of test scripts in HP Quick Test Professional
Process Assurance Specialist
Scheduled and perform PARs (Process Assurance Reviews)
Audited project repository reports and artifacts to ensure 'process' is followed
Coached and enforced process across Software Development project lifecycles
Worked on dedicated team as sole PPQA resource to help the organization obtain CMMI Level 3
Produced monthly conformance reports and reported non-compliant projects utilizing AGILE methodology
Led IT department to 100% internal passing compliance to obtain CMMI Level 3 certification
Client Interfacing - Issue Resolution/Training
Addressed client inquiries and concerns relating to web-based training
Developed standardized training materials and lesson plans for client associates
Trained team members on proper use case/requirements development, HP QuickTest Professional tool, and SoDA reports
Addressed ServiceNow Requests as it related to requirements in HP QuickTest Professional/Requisite Web and SoDA
Technical Analyst
Served as RUP (Rational Unified Process) SME for office wide deployment initiative
Led DOORS (Dynamic Object-Oriented Requirements System) tool roll out training throughout the company
Defined process around standardized business requirements, system requirements, design document, Use Case templates and implementation of the process surrounding them
Communicated lessons learned, from post mortem meetings, to the Technical Analyst group for rollout training
Project Management/Program Management
Demonstrated consistent and open communication across and between project team, departments, and with business customers, resulting in effective quality and schedule management
Participated in Go-Live strategies and contingencies to ensure that all tasks were completed successfully
Managed and allocated tasks to test team based on experience and workload
Time Management
Validated appropriate timesheets by verifying Supplier resources time entered in ServiceNow and PPM against time flowing to SAP Fieldglass and addressed any issues with time to Cost Center allocation
Cross-reference Invoices against time reporting in both source systems (PPM or ServiceNow) and SAP Fieldglass to ensure proper payout to Supplier
Collaborated with IT Management to enter (and adjust) time and rates for Supplier resources.
PROFESSIONAL EXPERIENCE
ASSURANT, Atlanta, GA 2018 – 2019
ITO Sr. Supplier Manage/Procurement Manager – Atlanta, GA
TEK SYSTEMS/ASSURANT, Atlanta, GA 2017 – 2018
SAP Fieldglass Administrator, Talent Acquisition (Assurant) – Atlanta, GA
THE COCA-COLA COMPANY, Atlanta, GA 2014 – 2017
Vendor Governance/Supplier Services, Accenture/CapGemini/Infosys & Telecom Providers (incl. AT&T/Verizon)
SAP Fieldglass Administrator
Governance IT Administrator, Service Level Agreements
SITA, Atlanta, GA 2008 – 2014
Requirements Manager, HP QuickTest Professional Administrator
Voyager/PSL/ASL
Process Assurance Specialist, CMMI ML3
Auditor, CMMI ML2
TRANSUNION – COMPUCREDIT, Atlanta, GA 2006 – 2008
Technical Analyst, TransUnion/IDS (International Decisioning Systems)
Sr. QA Tester, TransUnion/CompuCredit Collections
ACCENTURE, LTD – CONSULTING, Atlanta, GA 2001 – 2005
Deployment Team Lead/QA Team Lead, Market Deployment Team (Cingular Wireless) - Richardson/Lubbock, TX
Incentive Team Consultant, Customer Retention Effectiveness (Verizon Wireless) – Tampa, FL/Irving, TX
Deployment Team Lead, Clarify CM (Cingular Wireless) - Tulsa, OK
Business Analyst /Rational Requisite Pro, EOC (Cingular Wireless) - Alpharetta, GA
XRunner/WinRunner SME/LoadRunner, WLNP/IDS Force (BellSouth) – Norcross, GA/Birmingham, AL, (EMC) – Westborough, MA
EDUCATION
B.S. Business Administration/Management 1996-2000
Morris Brown College: Atlanta, GA 3.45 GPA
AFFILIATIONS, HONORS, AND COMMUNITY SERVICE
1Board of Directors Communities In Schools – Marietta/Cobb County
2Alpha Kappa Alpha Sorority Inc
3Jackie Robinson Foundation Member and Scholarship Recipient
4United Way Volunteer Improvement Program
5Network of Executive Women
6Women In Technology – Atlanta