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Vendor Manager/ Fieldglass Administrator

Location:
Mableton, GA
Posted:
November 23, 2020

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Resume:

SULEAN CARRUTHERS-NORRIS

Metro Atlanta

Cell: 678-***-**** Email: adh2nk@r.postjobfree.com

https://www.linkedin.com/in/sulean-carruthers

SUMMARY PROFILE

Forward-looking, well-rounded technology and business management professional with proven people and leadership skills that enhance team building synergies to enable creative and innovative solutions that meet customer expectations delivered at an operational and timely manner. Significant consulting experience that empowers clients to see the details with a big picture perspective so they can understand the implications and value of information.

SELECTED ACCOMPLISHMENTS

SAP Fieldglass Administrator/Vendor & Procurement Manager

Managed 15 Suppliers generating over 10M spend annually

Served as the point of contact for SAP Fieldglass related custom configurations, inquiries, and training

Managed the onboarding of U.S. based and International Contingent Workers

Manually created workers in the Contingent side of the Fieldglass tool; assisted Suppliers in creating their workers on the SOW side of Fieldglass

Created and managed a report of outstanding onboarding requests that were not filled

Created standard benchmarks and monthly (Service Level Agreements) SLA’s related to acceptance and onboarding of Supplier resources

Led the project management and support the deployment of Automated Invoicing between the SAP Fieldglass tool and PPM

Managed onboarding inbox for new Suppliers and facilitated new Supplier set up in Fieldglass tool

Developed process documentation for Vendor Governance Management Office

Initiate weekly and monthly reports to capture total spend across suppliers and company-wide

Provided guidance to the Assurant management and Suppliers on execution of the Statement of Work (SOW) module of SAP Fieldglass

Assisted GEP team in expediting Invoice Payments to Suppliers on a weekly and monthly basis

Facilitated weekly team meetings and monthly executive calls between Assurant stakeholders and the Suppliers

Regression Tested SAP Fieldglass quarterly releases in Assurant environment and ensure there are no breaks in the system

Ensured proper onboarding/offboarding activities were handled including, badging, system access, laptop distribution, cubicle setup and parking badge

Created and executed weekly Fieldglass reports to address outstanding “inactive” workers. Addressed the inactive workers with IT Managers to either extend or close out worker profile in Fieldglass

Vendor Governance

Serving as the Service Level Agreement (SLA) Administrator, refined over 120 SLAs to streamline across all Strategic Suppliers which resulted in 90% accuracy in SLA reporting

Provided governance support to Development and Support teams to determine payback amount

Deployed rollout of SAP Fieldglass Vendor Management tool for housing Contracts, Supplier Management and SLA reporting in the US, Canada and Mexico

Served as point of contact for 1st and 2nd level SAP Fieldglass support with local and international Customer and Suppliers

Developed training material to train Super Users on the SAP Fieldglass Vendor Management tool

Interfaced with Customer to understand business and regulatory requirements and implement changes to resolve business issues

Conducted focus group SAP Fieldglass training and side-by-side sessions with over 70 client executives and application users, both locally and internationally

Held monthly meetings with 3 strategic suppliers, managing SLAs, contractual adherences, project work and invoicing on development and execution projects

Held quarterly meetings with 9 telecomm providers addressing SLAs, outages, operational tasks, and contracts execution projects

Reduced turnaround time by approx. 2 days by implementing a DAIR log in SharePoint to capture all decisions, actions, issues, and risks between Supplier and Customer

Addressed contractual obligations monthly and worked with Supplier to develop a “get well” plan for SLAs not met on a consistent basis

Administered bi-yearly Customer Satisfaction Surveys to the Customer utilizing Decideware software

Reported project health and annual savings to executives based on annual metrics and SLA savings

Requirements Management

Executed weekly SoDA (Software Documentation Automation) reports capturing common term usage within different sectors of the airline industry

Created projects within the HP QuickTest Professional and RequisiteWeb tool for analysts to house requirements

Mapped and transferred requirements attributes into Quality Center from HP QuickTest Professional via the Sync Server tool, reducing manual mapping by 2 days.

Served as HP QuickTest Professional Administrator for requirement related inquiries

Developed and defined a Change Control Process used within the various Business Units

Served as Administrator of the HP QuickTest Professional tool (managing permissions)

Quality Assurance Test Lead

Led a QA test team to 99% on-time deliveries by defining iteration goals, managing work assignments, and estimating tasks

Served as primary POC to management teams for coordination of testing concerning all conversion efforts

Led a test team by managing the project plan, ensuring milestones and defects are tracked in Ttrack

Queried databases for valid test data used for Functional and Regression testing using TOAD SQL

Wrote Unix Shell Scripts to execute XRunner back-end commands for BellSouth WLNP

Created housing of test plans and cases, and launching of test scripts in HP Quick Test Professional

Process Assurance Specialist

Scheduled and perform PARs (Process Assurance Reviews)

Audited project repository reports and artifacts to ensure 'process' is followed

Coached and enforced process across Software Development project lifecycles

Worked on dedicated team as sole PPQA resource to help the organization obtain CMMI Level 3

Produced monthly conformance reports and reported non-compliant projects utilizing AGILE methodology

Led IT department to 100% internal passing compliance to obtain CMMI Level 3 certification

Client Interfacing - Issue Resolution/Training

Addressed client inquiries and concerns relating to web-based training

Developed standardized training materials and lesson plans for client associates

Trained team members on proper use case/requirements development, HP QuickTest Professional tool, and SoDA reports

Addressed ServiceNow Requests as it related to requirements in HP QuickTest Professional/Requisite Web and SoDA

Technical Analyst

Served as RUP (Rational Unified Process) SME for office wide deployment initiative

Led DOORS (Dynamic Object-Oriented Requirements System) tool roll out training throughout the company

Defined process around standardized business requirements, system requirements, design document, Use Case templates and implementation of the process surrounding them

Communicated lessons learned, from post mortem meetings, to the Technical Analyst group for rollout training

Project Management/Program Management

Demonstrated consistent and open communication across and between project team, departments, and with business customers, resulting in effective quality and schedule management

Participated in Go-Live strategies and contingencies to ensure that all tasks were completed successfully

Managed and allocated tasks to test team based on experience and workload

Time Management

Validated appropriate timesheets by verifying Supplier resources time entered in ServiceNow and PPM against time flowing to SAP Fieldglass and addressed any issues with time to Cost Center allocation

Cross-reference Invoices against time reporting in both source systems (PPM or ServiceNow) and SAP Fieldglass to ensure proper payout to Supplier

Collaborated with IT Management to enter (and adjust) time and rates for Supplier resources.

PROFESSIONAL EXPERIENCE

ASSURANT, Atlanta, GA 2018 – 2019

ITO Sr. Supplier Manage/Procurement Manager – Atlanta, GA

TEK SYSTEMS/ASSURANT, Atlanta, GA 2017 – 2018

SAP Fieldglass Administrator, Talent Acquisition (Assurant) – Atlanta, GA

THE COCA-COLA COMPANY, Atlanta, GA 2014 – 2017

Vendor Governance/Supplier Services, Accenture/CapGemini/Infosys & Telecom Providers (incl. AT&T/Verizon)

SAP Fieldglass Administrator

Governance IT Administrator, Service Level Agreements

SITA, Atlanta, GA 2008 – 2014

Requirements Manager, HP QuickTest Professional Administrator

Voyager/PSL/ASL

Process Assurance Specialist, CMMI ML3

Auditor, CMMI ML2

TRANSUNION – COMPUCREDIT, Atlanta, GA 2006 – 2008

Technical Analyst, TransUnion/IDS (International Decisioning Systems)

Sr. QA Tester, TransUnion/CompuCredit Collections

ACCENTURE, LTD – CONSULTING, Atlanta, GA 2001 – 2005

Deployment Team Lead/QA Team Lead, Market Deployment Team (Cingular Wireless) - Richardson/Lubbock, TX

Incentive Team Consultant, Customer Retention Effectiveness (Verizon Wireless) – Tampa, FL/Irving, TX

Deployment Team Lead, Clarify CM (Cingular Wireless) - Tulsa, OK

Business Analyst /Rational Requisite Pro, EOC (Cingular Wireless) - Alpharetta, GA

XRunner/WinRunner SME/LoadRunner, WLNP/IDS Force (BellSouth) – Norcross, GA/Birmingham, AL, (EMC) – Westborough, MA

EDUCATION

B.S. Business Administration/Management 1996-2000

Morris Brown College: Atlanta, GA 3.45 GPA

AFFILIATIONS, HONORS, AND COMMUNITY SERVICE

1Board of Directors Communities In Schools – Marietta/Cobb County

2Alpha Kappa Alpha Sorority Inc

3Jackie Robinson Foundation Member and Scholarship Recipient

4United Way Volunteer Improvement Program

5Network of Executive Women

6Women In Technology – Atlanta



Contact this candidate