Brigitte Andrea Yordan Heredia
Psychologist with experience in the
recruitment process for the corporate, legal
and financial sectors, human resources,
onboarding and developing operations,
specializing in the design of welfare strategies.
I have been able to grow professionally in a
legal advisory companies and then in financial
institutions. In recent years I have assumed
other professional challenges, including in the
I consider myself a diligent and enthusiastic
professional, approachable, passionate and
committed. Highly experienced in customer-
facing support roles. In which I have always
displayed commitment and efficiency.
I am capable to work under pressure, build a
positive rapport with staff and set objectives
for individual and groups. With years of
experience I have gained comprehensive
knowledge of recruitment process, customer
service principles, and issue resolution
Flight Attendant- Qatar Airways
February 2019 – November 2020
As part of a world-class airline, I assumed the
role in the company with excellence, achieving
recognition and gaining invaluable experience
in the aviation industry.
My main functions included: being a brand
ambassador for one of the most prestigious
airlines worldwide; using people skills in order
to provide a first-class customer service to
passengers over the world; taking care of the
safety and wellbeing of people on board;
displaying leadership and commitment and
being able to work with efficiency in changing
Human Resources Coordinator-
February 2017 – January 2019, Bogotá
As part of the Human Resources team, I was
involved in the recruitment, welfare and
developing process, as well as integration
projects related to productivity solutions, data
analysis and reports.
Recruitment Coordinator- Resbanc
March 2013 – December 2016, Bogotá
I mainly carried out physical simulations,
machine and product design, contact with
suppliers and manufacturing management and
writing-up of reports and research projects.
Manager S&H Hotels
January 2011 – February 2013, Benalmádena
Managing a popular hotel in one of Spain’s
most touristy areas, my role was to make sure
high standards were maintained, coordinate
staff members and implement marketing
strategies in order to position the hotel in the
Arabic Studies in progress
February 2010 - November 2015
Facultad de Ciencias Humanas y Sociales,
Corporación Universitaria Minuto de Dios.
Bogotá, Colombia. With an average grade of
4.2 / 5.0
Final Thesis project: Studies of Psychological &
Social Impact of Compassion Distress on non-
human Animal s Caregivers
February 2007– November 2009
Facultad de Ciencias Naturales, Universidad
Distrital, Francisco José de Caldas, Bogotá
Commitment to the objectives set.
Decisive under pressure.
Nature and animal enthusiast.
Supportive personality, leadership skills.
Forward planning abilities & initiative.
Assertive communication abilities & rapid
Potential creating positive team dynamics.
Design, & implementing strategies for inclusive
Ability to anticipate solutions.
People skills & assertive communication (120
Cultural awareness (60 hours).
First Aid & resuscitation.
Safety in the aviation industry.
Forensic psychology (8 months).
Microsoft Office and Microsoft Project
Image and video edition software.
Fundción Busqueda & rescate, Bogotá
Education of children at risk of social exclusion. Fundación San Roque, Bogotá
Rescue, rehab and relocation of stray animals.
PATH, Benalmádena, Spain
Rescue, rehab and international relocation of