Front Office Manager
Resume:
*. DEMOGRAPHIC DETAILS
Name: Lungisile Mncube
Address: ***** ********** ********
Sweetwater
Pietermaritzburg
Tel (mobile): 063*******
Work Number: 033-***-****
E-mail: adh0h2@r.postjobfree.com
adh0h2@r.postjobfree.com
Date of birth: 04 August 1991
Nationality: South African
Identity No.: 910**********
Gender: Female
Marital status: Single
Languages: English – Speak, read and write
Zulu – Speak, read and write
Xhosa – Speak, read and write
Drivers licence: Code B(60100002CKGZ)
SKILLS KNOWLEDGE
● Good Interpersonal Relation Skills.
● Analytical Thinking Skills,
● Presentation Skills.
● Understanding the role of a Social
Auxiliary Worker within context
2 Page
● Supervisory Skills.
● Problem Solving Skillls.
● Time Management
● Communication Skills
● Decision Making
● Report writting
● Innovation & Creativity Skills.
● Planning & Organising Skills.
● Computer Skills i.e. Microsoft Word,
Excel, Powerpoint, Project
Manager, Access.
● Project Management
● Data Capturing.
● Strategic planning and co-
ordination.
● Team building.
● Telephone Etiquettes.
● Minutes taking & Writing.
● Persal System Functions.
● Policy development and analysis.
● Understanding the values and principles
contained in the Bill of Rights.
● Knowledge of the South African Judical
system and the legislation impacting
Social Workers and Social Auxiliary
Workers.
● Understanding of the human behaviour
relationship systems and social issues.
● Using the Social Auxiliary Worker
methods and techniques to address
systems of social of Client System.
● Keeping precise records and compling
accurate reports on social needs and file
them appropriately.
● Undestanding how to provide efficient
research and administrative support
service to the Social Worker.
2. EDUCATIONAL QUALIFICATIONS
2.1 Secondary Education
High School Attended : Silver Hights Secondary School Qualification obtained : National Senior Certificate Year obtained: 2009
Subjects Passed: Afrikaans (1st Language), English (2nd Language), Accounting,Mathematics,Life Sciences,Life Orientation 2.2 Tertiary Education
2.2.1 Institutional Attended: Abafundi Institue Of Health And Technology Qualification Obtained: FET Certificate:Social Auxiliary Worker Year Obtained: 2012
2.2.2 Institutional Attended: UNISA
Qualification Obtained: Higher Certificate In Adult Basic Education & Training
Year Obtained: 2016
2.2.2 Institutional Attended: UNISA
Qualification Obtained: Bachalor Of Art in Psychological Counselling Year Obtained Still studing
3. WORKSHOPS ATTENDED
3 Page
● R
egistry Management Course
● O
ccupational Health and Safety
● C
ustomer Care the Batho Pele Way.
● P
roject Management Course
● I
nformation & Communication Technology.
● S
upervisory Skills Course.
● I
ntroduction to personal computers, microsoft office 97
● I
ntroduction to internet & emails
● A
dvanced Microsoft Word, Power Point, Access and Excel
● G
roupwise (emails an diary management)
● R
ecords Management Course.
4. WORK EXPERIENCE
4.1 Current Employment
Current Position: Duty
Manager
Employer: StayEasy Pietermaritzburg Hotel
Section: Front Office
Duration: 01 June 2017 – 27 March 2020
RESPONSIBILITIES:
(F) REGISTRY & RECORDS MANAGEMENT SYSTEM
4 Page
● Recording of incoming & ongoing emails.
● Ensure safe custody and proper care and preservation of Departmental files.
● Maintain and update filling system
● Writing and distribution of circulars.
● Ensure correct implementation of the approved filing system in terms of Provincial Archives Act No.43 of 1996.
● Open and close personnel and general files of the archival act.
● Keep the register of files movement.
● Monitoring of the control card regularly.
● Batching of files.
● Emplement the administration of registry procedures.
● Ensure records / correspondence files are store in the registry.
● Monitor the disposal of closed files in tems of the archives Act.
● Ensure the files reference numbers conform to the approved file plan.
(H) IMPLEMENTATION OF DEPARTMENTAL POLICES
● Ensure policy implementation
● Conduct internal workshops on policies
● Ensure compliance with departmental norms, standards, practices, policies and procedures.
(I) SUPERVISORY DUTIES
● Supervise the performance of Interns through the setting of goals and objectives, monitoring of work and ensuring the development and training of staff.
● Train Interns in all duties in respect of service condition
● Compile recommendation in respect of service profile for interns
● Making photocopies, scanning, fax and email invoices and quotations for venue hire.
● Responsible for ordering and control of groceries, cleaning and household items and equipment.
● Book venues for functions and meetings.
● Receive clients and visitors and manage front desk reception: answering and divert calls to different extensions.
● Handle general enquiries from the public.
● Liaise with clients regarding venue bookings and payments.
● Book venues for functions and meetings.
● Responsible for incoming and outgoing mail
● Capturing information onto spreadsheet
● Assist with Human Resource Files: File staff personal information.
● Arrange and co-ordinate meetings as well as taking minutes
● Assist with maintenance and control of stock, equipment and plan orders with the companies.
● Making sure the receptionist is neat
5 Page
5. WORK EXPERIENCE
5.3 Previous Employment
Current Position:
Receptionist
Employer: Fancourt Hotel
Section: Front Office
Duration: 1 Nov 2016 and 31 May 2017
RESPONSIBILITIES:
Managing the Reception area:
● Welcoming guests in a polite, friendly and helpful manner.
● Managing all activities related to check-in of guests
● Checking out departing guests using the hotel opera system, taking payment from guests using the hotel opera system in the form of credit card or cash.
● Fulfilling switchboard duties. Transferring calls to the correct person in the shortest time possible.
● Balance cash float issued and complete banking procedures on a daily basis
● Checking function sheets and keeping to date on all hotel products.
● Updating guests profiles
● Maintain accurate filing systems with regards to pits, pit checks, emergency reports and checklists.
● Adhere to credit limits and obtain authorizations on arrival from guests.
● Making Restaurant (Food and Beverage) bookings for guests via Guest Connect.
● Telephone answering and diverting calls.
● Handling general enquiries from the public.
● Capture monthly visitors report
● Guiding visitors around the Hotel
● Filing and Bookings
● Sorting and scanning
● Assisting in organizing events
● Performing other duties at the Hotel as required by the Hotel Manager Current Position: Conservationist
Assistant
6 Page
Employer: Cape Nature(Western Cape)
Section: Conservation Department
Duration: 1 June 2015-1 April 2016(EPWP Contract)
RESPONSIBILITIES:
(G) SUPPLY CHAIN MANAGEMENT
● Maintain and update the Asset Register / Stock Register.
● Administer effective Demand and Acquisition Services.
● Provide effective Stores Services.
● Monitor implementation of risk management practices.
● Conduct Asset verification / Stock Count.
● Request quoations from service providers.
● Compilation of requisitions.
● Maintenance of minimum stock levels.
● Management of financial / human resource within the service office. Current Position: Receptionist/ Tour Guide
Employer: Department Cultutal Affair & Sport(George Museum) Duration: 1 May 2016 & 31 Oct 2016(EPWP Contract)
Managing the Reception area:
● Making photocopies, scanning, fax and email invoices and quotations for venue hire.
7 Page
● Responsible for ordering and control of groceries, cleaning and household items and equipment.
● Book venues for functions and meetings.
● Follow up the payments for venue hire and forward proof of payments to head offices.
● Filing invoices, quotations for venue hire and staff attendance register.
● Receive clients and visitors and manage front desk reception: answering and divert calls to different extensions.
● Handle general enquiries from the public.
● Liaise with clients regarding venue bookings and payments.
● Book venues for functions and meetings.
● Responsible for incoming and outgoing mail
● Capturing information onto spreadsheet
● Assist with Human Resource Files: File staff personal information.
● Arrange and co-ordinate meetings as well as taking minutes
● Assist with maintenance and control of stock, equipment and plan orders with the companies.
● Assist with petty cash and file and keep documents safe
● Assist with the monthly BAS Reconciliation
● Assist with asset control
● Making sure the receptionist is neat
● Make tea for stakeholders when there’s are meeting
● Disturbing of mail in the office
● Telephone answering and diverting calls.
● Handling general enquiries from the public.
● Obtain approval for payment from all relevant program managers.
● Ensure that payments are authorized with delegations
● Place order to varios suppliers
6. REFERENCES
Mr. Lynton Muller/Mrs Cheryl Bennette
Front Office Managers- Fancourt Hotel
Tel:044-***-****
Mrs. Lorinda Hakimi
Acting Manager George Museum
Tel: 044-***-****/ 084-***-****
Mrs Nokuthula Makeleni
Conservationist Manager
8 Page
Miss Zama Mchunu
Reservation Manager- StayEasy Pietermaritzburg
Contact this candidate