current job core competencies

Establishing time of project execution as per client specifications.

Listing down the resource needs for the projects, after considering the budgetary parameters set.

Analyze issues raised by Clients, discuss with development team for better quality and productivity by conducting continuous improvement sessions. If issues are raised perform testing on the vehicle and fix concerns instantly.

accomplishments and additional skills

Implementation, training given to the team of new Diagnostic Tool, Hub Diagnostic Management(HMD), Volvo Trucks (Technical Publication).

Proficiency in Diagnostic & Technical fault tracing and Protocols of SAE1939,1587 and J2284 standards of Renault, VN, Mack and UD model Volvo Trucks.

Good understanding of technical content like mechanical and electrical standard practices/process (maintenance/repair).

Ability to Create/Update/Carry-Over technical text blocks, images, mark-ups, additional information / instruction to Illustrators. Ability to develop content for Knowledge and Training Sessions.

Implementation of Quality Care Accreditation in Cauvery Ford (Dealer Principal), Mangalore, India.

Have on hand experience on all major repairs and electrical systems on Suzuki and Ford Passenger Cars (Suzuki - Esteem, Gypsy, Ford - Escort, Ikon, Mondeo, Endevour).

Proficiency in diagnostic and complex automotive systems, preventive maintenance knowledge, auto transmission.

professional experience

Worked in the following Passenger car Dealerships:

Solar Automobiles, After sales, Suzuki, Bengaluru, India.

Position : Senior Technician

Cauvery Motors Pvt.Ltd, After sales Ford, Bengaluru, Mangalore, India.

Position : Senior Technician, later Work Shop In-charge, Service Advisor, Assistant Service Manager, Customer Relation Manager and finally as a Service Manager.

Al Tayer Motors, After sales, Ford, Land Rover and Jaguar, Dubai, UAE.

Position: Senior Service Advisor.

Dakshin Honda, After sales, Honda, Bengaluru, India.

Position: Customer Relation Manager/Front Office Manager.

Job profiles worked in Dealer Principal:

Managerial Position

Exp.- 6yrs. Position- Service Manager/Asst.Manager/Customer Relationship Manager –Responsibility- Project Lead for Implementation of Ford Standard Process(Quality Care). Oversee daily operations of Service, Parts, Customer Relation and Body Shop unit. Support by giving technical training, resource utilization of productivity and efficiency. Attain utmost quality without sacrificing targets.

Technical Support

Exp.- 5yrs. Position- Floor Supervisor/Senior Technician –Responsibility-Job involved Diagnosing and Trouble shooting, maintaining the workshop equipments reporting the technical diagnosis reports to the manufacture (concern analysis).Technicians Technical Training.

Front Office

Experience- 4yrs. Position- Front Office Manager/Service Advisor –Responsibility – Utilize my soft skills for achieving utmost customer satisfaction and attain the target.

personal information

Nationality : Indian (Hindu).

Date of Birth : 1st October 1974.

Marital Status : Married.

Sex : Male.

Passport No. : R7138879, validity Jan.2028.

Vinod Phutane

Snagit, Team Foundation Server

(91-988*******

SKILLS

OTX Editor(Grade-X)

CERTIFICATION

profile summary

EDUCATION

about me

contact

Currently heading a team of Technical writer, Illustrators, Animation where we prepare manuals, Training content, Technical Bulletins, Period Maintenance Schedules. Determine the need of end users for technical documentation. Use Photographs, drawings(electrical & mechanical) that increases users understanding, using tools of Adobe Framemaker, Maya.

8 years experience in design, development of diagnostic trouble codes (DTC), defect correction, validation and release of OTX applications in Volvo Trucks authoring environment GRADE-X. Implementing automotive pinpoint and workshop manual diagnostics, according to OEM specifications of components and electronic control units (ECUs).

In-depth understanding of Concepts such as vehicle electrical system diagnosis, wiring diagrams, Electrical and Mechanical fault finding and diagnosis, ECU input / output control. Familiar with protocols of SAE J1939, J2284.

15 years of competent professional, cross-functional experience in Service Operations, Customer Care, Human Resource Management, Administration & Relationship Management in Automotive Dealer principals.

Deft at planning hand / special diagnostic tools and equipment requirements for the workshops as well as assessing repair orders to fix problems pertaining to labour revenue generation.

A creative professional in automotive industry with 20+ years of experience. Pursuing a position, utilizing my current knowledge of technical, diagnostic expertise, leadership abilities, and technical publication knowledge in the role of leading a team, service operations, customer relationship, integrator and other technical writing and authoring positions.

www.linkedin.com/in/vinod-phutane-83990b17

ShravanthiProsper Aprts, Nyanappahalli Road,Bengaluru, India. Pin – 560068.

Selective Reduction Catalyst Familiarization Certification.

Scrum Master Certification

2018.

Employee motivation

Diploma In Automobile Engineering

Bengaluru, India.

1991 – 1994

Basic Engine Familiarization Certification.

Problem solving, Staff Development

FrameMaker, Techla

Phrase generation in Technical authoring, MS Office

Team Leaderhip, Goal Oriented

adh04m@r.postjobfree.com

Project Planning and Management

2011 - 2019

Team Lead /Diagnostic and Technical writer/ GGS Information Services India Pvt.Ltd, India. Deputed to Daimler India Commercial Vehicles (DICV).

Oct. 2019 - Present

Monitor the operating &assemblyinstructions, how-to manuals, pages to help technical support staff, consumers, and other users within a dealership.

Use drawings, diagrams, animation &charts that increase users’ understanding. Gather usability feedback from customers, designers, and manufacturers. Revise documents as new issues arise.

Team Lead /Diagnostic Engineer/Project Co-ordinator/ GGS Information Services India Pvt.Ltd, India. Deputed to Volvo Trucks, Sweden.

Oct.2011 – Sep.2019

Co-ordinate with sites of Europe, North America and South Asia. Be the technical escalation point and technical subject matter expert.

Analyze issues raised by the clients, discuss with the team for better quality of work, perform testing on the vehicle and fix issues instantly during troubleshooting issue. Co-ordinate with each site Project Manager for on time deliver of the projects by providing all necessary information to the development team. Also maintain positive, friendly, collaborative relationship with the respective project sites.

Jan.1995 – Sep.2011

Contact this candidate