Southern Illinois University at Carbondale, Illinois, USA
M.S. Electrical Engineering
Academic Scholarship, Research Assistant, Teaching Assistant
National Institute of Technology Hamirpur, India
B. Tech. Electrical Engineering
Graduated with Honors Degree
GLOBAL C-LEVEL (CIO/CTO/COO)
DIGITAL TRANSFORMATIONS EVANGELIST
Open to relocation / remote working
Available to join immediately
CLOUD HOSTING–AWS, AZURE, GC
AI, ML, DATA ANALYTICS, RPA
WEB, MOBILE, KIOSKS
Thoughtful servant leader for 27 years
14 years Global C-level, Board, IT and General Management experience
Built high performing teams of 1,200 people in multi-geography, multi-cultural and multi-business lines for Global Fortune 500 Companies
Led IT Operations in North America, Europe, Africa, Middle East, Asia, Australia and New Zealand
Created and managed multi-Country budgets of $200 million Capital and $100 million in Operating budgets
Revenue generation focus using innovative and disruptive technologies
Domain expertise in Healthcare, Banking, Insurance, Manufacturing, Retail, Pharmacy, Education and Software Products development
Expertise in SAFe, AGILE SCRUM/XP, Six Sigma (incl. Lean)
Consolidated large-scale contracts with RFI/RFQ/RFP/Evaluation Matrices and bulk/rate card discounts
(including reason for leaving)
El RIO HEALTH
Chief Information Officer June 2019 – Oct 2020
(COVID-19 budget constraints leading to several lay-offs. Laid off, despite Exceeding Expectations in recent annual rating)
Chief Information Officer May 2018 – May 2019
(Moved to FTE CIO role from Consulting job)
AAA NATIONAL OFFICE
Managing Director Mar 2017 – April 2018
(AAA clubs stopped large programs for National Office leading to a number of lay-offs. Exceeding Expectations annual rating)
UNIVERSITY OF VERMONT HEALTH NETWORK (UVHN)
Chief Information Officer (CIO) and CISO May 2016 – Feb 2017
(Severe local weather and allergies/health of Family member)
ASTER DM HEALTHCARE (largest healthcare in Middle East)
Group Chief Information Officer Jan 2013 – Apr 2016
(Relocated back home to USA)
FORTIS HEALTHCARE (2nd largest healthcare South-East Asia)
Global Chief Information Officer Oct 2009 – Dec 2012
(Group CIO opportunity in Asia and MENA)
TATA-AIG LIFE INSURANCE
Chief Information Officer and SVP Jul 2007 – Sep 2009
(Global CIO opportunity in South-East Asia)
BANK OF AMERICA
Vice President Feb 2000 – Jun 2007
(Relocated to India with CIO role)
Program Manager and Architect Nov 1995 – Feb 2000
(Full-time job after green card processing)
Developer Feb 1989 - Jul 1992
(Relocated to USA for master’s degree in Electrical Engineering)
EL RIO HEALTH, Tucson, Arizona, USA
Chief Information Officer (CIO)
Oversaw IT for El Rio Health and Best Practices group of 4 non-El Rio Health Centers called South Arizona Integrated Network.
Led Digital Transformation ranging from web portals, mobile applications, enhanced outreach campaigns, digital marketing, social-networking TWITTER, UTUBE, FACEBOOK, LINKEDIN and enhanced self-servicing options like kiosks etc.
Oversaw NextGen EHR. Evaluated Epic, Cerner, GE Centricity and Athena for EHR replacement with Epic as leader.
Created roadmaps for tactical and strategic changes to People, Processes and Technology for upgrades and enhanced services.
Developed digital transformation - tactical and strategic roadmaps and received buy-in from El Rio and SAIN leadership.
Created a new project management office (PMO) team to manage projects for all SAIN partners and portfolio of $7million dollars.
Created program and blueprint for evaluating new EHR and other core system changes and upgrades.
Reduced IT budget by 20% operating cost in FY’2020 vis-à-vis FY’2019. Project based cost avoidance of $1 million in FY’2020.
Implemented Telehealth solution to increase topline by $1 million yearly.
Enhanced community outreach by 5% with various campaign enabling IT solutions to provide healthcare to the needy people.
Envisaged new forums - IT governance council and healthcare informatics council for aligning IT priorities with the enterprise.
Architected new solutions to enhance self-servicing capabilities like kiosks, tablets and patient portal with leading vendors.
Evaluated and implemented solution for virtual Artificial Intelligence based assistant for automating eligibility and payor claims.
Enhanced Business Intelligence program with Data Warehouse, Data Lakes, Data Marts, Dashboard/Analytics and Healthcare Informatics. Improved enterprise-wide decisions, based on data analytics, with mobile integration.
Strategized IT systems roadmap for St. Elizabeth Health Center and Banner Health Center clinics for acquisition by my Company.
Reduced in-house hosting versus vendor-based hosting costs by $500K/year for core systems.
Liaison as technology lead for Best Practices - Federally Qualified Health Center’s (FQHC) group of 9 Health Centers. Facilitating technology solutions planning, costs and implementation synergies across the FQHC group for resources.
NPRS, INC., Orlando, Florida, USA
Chief Information Officer (CIO) - Consulting
C-level advisory for USA and International Clients
Consulted and managed complex large-scale projects, PMO support, applications, architecture and infrastructure reviews, creating/fine-tuning planning/strategy, procurement and budgeting.
AMERICAN AUTOMOBILE ASSOCIATION (AAA) National Office, Heathrow, Florida, USA Managing Director, Association Services – Technology and Digital Services (TDS)
AAA National Office helps collaboration between the over 30 American AAA Clubs in USA and Canadian CAA Clubs in Canada.
Managed core Applications, Infrastructure/Hosting, Products, PMO, DevOps, Architecture and QA teams for Technology and Digital Services (TDS) department across the 30 Clubs in the American (AAA) and Canadian (CAA) Federation at the AAA National Office in Florida. Managed key products like Emergency Roadside Services (ERS), Trip Planning (TTP), Discounts/Rewards and Digital Platform - AAA.com and AAA mobile.
Led the Federation-wide Digital Transformation, as a part of the $100 million ULRA (Undisputed Leadership in Roadside Assistance) program, to overhaul the AAA/CAA Dispatch processes and proactively manage the Truck fleet to provide faster and enhanced Customer Services for emergency roadside assistance. Completed blueprint design for implementing Sales Force platform, along with Microsoft Azure platform for predictive algorithms, machine learning and analytics. Created business and technical architecture diagrams, along with UI/UX designs for incorporating enhanced member experience Use Cases.
As chief architect, architected re-platforming for US and Canadian Roadside Assistance platform to integrate disparate Dispatch and outdated legacy systems into a common cloud hosted solution for 30 Clubs. Substantial Business operations and IT maintenance efficiencies, enhanced member experience and cost avoidance of $12 million year-on-year across the Federation.
Created and managed a $25 million budget to support revenues of $15 billion across business lines.
Documented a white paper on Business architecture, use cases and UI/UX designs. Architected and designed wireframes.
Designed the common platform architecture for the federation with micros-services, SDK’s and an enterprise bus.
Analyzed and recommended the Sales Force platform for core Dispatch system, along with Microsoft Azure platform for predictive algorithms, machine learning (ML/AI) and analytics to proactively manage truck fleet.
Enhanced AAA mobile applications resulting in downloads increase by 5% and usage trend up by 15%.
Created and implemented a Quality Assurance Roadmap to move from manual testing to fully automate User experience-based testing with the correct tools. Improved QA to 100% coverage of testing from 80% coverage with over 500 new use cases.
Incubated the new Project Management Office (PMO) for managing $60 million portfolio of projects.
Re-architected to move products into AWS Cloud and Google Cloud with managed services contracts resulting in $3 million of cost avoidance annually for the clubs across the federation.
UNIVERSITY OF VERMONT HEALTH NETWORK, Plattsburgh, New York, USA Chief Information Officer (CIO) and Chief Information Security Officer (CISO)
University of Vermont Health Network in Vermont and New York consisting of 3 hospitals, 50+ clinics and 7 pharmacies.
Created a two-year IT roadmap aligned with operational needs with stakeholders’ participation.
Oversaw the planning for converting core HIS system from GE Centricity for Group Practice and Cerner Millennium for Hospitals and Clinics to EPIC. EPIC was configured the same as the UVHN instance to ensure seamless sharing of data.
Digital Transformations for web, mobile and self-servicing solutions.
Established and chaired the Clinical Healthcare Informatics Committee for enhancing clinical quality and clinical data informatics / analysis resulting in quality improvement of 3% to 99% overall score.
Created and managed operational budgets of $20 million supporting top line revenues of $600 million.
Oversaw the monthly Risk and Compliance forum as CISO and co-chair of Enterprise Risk Management and Audit Committee.
ASTER DM HEALTHCARE, Dubai, United Arab Emirates Group Chief Information Officer (GCIO)
The largest 5 billion dollars healthcare provider in Middle East with 16 hospitals, 100 clinics, 280 pharmacies, 1 medical college, healthcare insurance third party provider (included Claims/Payor and upside/downside risk management) and EuroHealth - healthcare consulting. Managed IT operations in 10 countries: UAE, Oman, Qatar, Bahrain, Saudi Arabia, Kuwait, Jordan, India, Philippines and Kenya. As GCIO, also managed the GCTO (Global Chief Technology Officer) and GCISO (Global Chief Information Security Officer) roles for the Group. Additionally, I was the COO for EuroHealth Company.
Reorganized and managed the IT team in all countries – as one Team IT – in all countries with CIO/IT leads reporting.
Digital Transformations for web, mobile and self-servicing solutions. Disruptive technologies for wearable and 24x7 monitoring.
M&A’s, transition services agreement (TSA), TSA exits and interfacing with seller during the transition process.
Architected, implemented, and revamped core IT systems for hospitals / clinics, finance, HR, marketing, TPA insurers, pharmacy and medical college resulting in establishing uniform medical care and clinical standards across Countries.
Established monthly forum for Clinical Healthcare Informatics Committee consisting of cross-functional team of doctors, nurses and IT resources to reduce IT rework by 15%. Enhanced clinical quality by 5%.
Designed one template per specialization across all countries resulting in enhanced and similar Patient experience at any location. Reduced medical coding errors by 5% by Doctors/Nurses.
Implemented disruptive technologies on mobile, web and digital device-based platforms for customers, clinicians and staff leading to operational efficiencies and enhanced self-servicing capabilities
Implemented MS Dynamics AX 2012 for Pharmacy business in 5 countries for consolidating systems architecture for all business functions, including CRM data sharing with non-Pharmacy business lines.
Setup PMO to manage portfolio of projects across all Countries. Setup one Team IT concept across all Countries.
Architected and oversaw IT setup of Greenfield and Brownfield hospitals, clinics, pharmacies and medical college. Setup IT for Greenfield quaternary care “flagship” Aster hospital, Kochi with 1500 beds in India.
FORTIS HEALTHCARE, Singapore Global Chief Information Officer (GCIO) and Director
Managed IT for the second largest multi-billion dollars healthcare provider in Asia Pacific region with 40 hospitals, 680 primary health clinics and 180 dental clinics. Managed IT operations in 10 countries: India, Singapore, Hong Kong, Australia, New Zealand, Mauritius, Kenya, Sri Lanka, Vietnam and UAE. As GCIO, also managed the GCTO and GCISO roles for the Group.
Reorganized, hired key talent and established retention strategies for key IT talent, globally.
Implemented InterSystems - Trakcare HIS across multiple countries in Asia Pacific and Middle East to ensure consistency of electronic medical records. This resulted in enhancing medical coding accuracy from 92% to 99%. Also, led to an overall reduction of 45 days in claims processing cycle of overall 120 days by insurers due to lesser medical coding errors.
Architected and built an intelligent Electronic Medical Record (EMR) solution to incorporate over 500 use cases and ensure faster systems-based prognosis. Eliminated medical prognosis and coding errors by 2% across 20,000 patients per day.
Digital Transformations for web, mobile and self-servicing solutions. Disruptive technologies for wearable and 24x7 monitoring.
Recommended and oversaw Architecture and Infrastructure review of all businesses to create tactical and 5 years strategy.
Setup IT for Greenfield quaternary care “flagship” Fortis hospital with 1500 beds. Colon Rectal specialized hospital in Singapore.
Consolidated vendor contracts at the corporate level as enterprise agreements for maximum discounts.
Consolidated the IT operations and application hosting for 680 primary care clinics in Hong Kong into one data center with VPC architecture. Virtualized servers and storage with cost avoidance of $10 million.
Successfully certified the primary and disaster recovery data centers for ISO 27001 certification.
TATA-AIG LIFE INSURANCE COMPANY, Mumbai, Maharashtra, India Chief Information Officer (CIO) and Senior Vice President
CIO, CTO, CISO and Technology Liaison for India office with Hong Kong Regional office of AIG Life Insurance.
Designed and built primary data center and remotely managed disaster recovery data center for AIG group companies in India resulting in cost avoidance of $54 million over 5 years.
Digital Transformations for web and mobile self-servicing solutions for Insurance Agents Policy servicing and incentives.
Implemented ERP’s PeopleSoft (HR) and SAP R/4 (Finance and Procurement) for operational efficiencies.
Implemented lean six sigma project to reduce new product launch from 120 days to 60 days.
Architected web and mobile applications for Insurance Agents incentives to increase Agent retention by 30% in first year.
Implemented BancAssurance model to link insurance and banking systems leading to topline growth of $5 million in first year
BANK OF AMERICA, Newark, Delaware, USA Vice President of Consumer Banking Technology
Managed Technology for Credit Card portfolio for Customer Relationship Management (CRM), Customer Assistance (Collections) and Fraud (detection, prevention, strategy and analytics, operations, integration).
M&A’s, transition services agreement (TSA), TSA exits and interfacing with seller during the transition process
Member of Enterprise Architecture Board for Consumer Finance division.
Managed Consumer Finance Technology for POS (unsecured) and Mortgage product (secured) loans.
COMSYS, INC., Houston, Texas, USA Program Manager and Architect
IT Consultant for following Clients:
Olivetti North America (Orlando, Florida 1995-1997)
First Union National Bank (Charlotte, North Carolina 1997-1998. Now, called Wells Fargo Bank); and
Sherwin-Williams Paint Company (Cleveland, Ohio 1998-2000)
TESTECH ELECTRONICS, Bangalore, Karnataka, India Developer
IT Consultant for various Banking and Insurance clients. Developed programs in C/C++/Unix.
Green Belt certified in Design for Six Sigma (DFSS, including Lean Six Sigma) from Bank of America, USA
Certified Culture Change Champion from People in Leadership, USA
Completed 40 Management courses, SAFe, PMP, Agile – SCRUM and XP and PROSCI Change Management Training