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Credit Manager, Southeast Asia

Location:
Gulod, 1117, Philippines
Posted:
October 15, 2020

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Resume:

Resume of Lourdestina Silverio-Gregorio

Lot * Block 1 Yakal Street, Nova Homes

San Agustin, Novaliches, Quezon City, 1112

+63-908*******

adgz8y@r.postjobfree.com

CAREER SUMMARY:

A well-rounded Senior Finance Professional and a CI Leader. Has over 22 years working experience from various industries such as Maritime, Dental, Manufacturing, Agriculture, Feedlot and Livestock, Meat and meat products, Retail and Distribution, Electronics and Shared Services. Responsible in Management function, Credit Management, General Accounting, Sales and Logistic Operation, Costing, Budget and Control, Financial and Operational Audit, Inventory Management, Treasury Management, Cash Flow Forecasting and Business transition

With extensive experience in a Global Shared Services operation in a highly diversified working environment.

Well verse in formulating business processes and implementation. Highly technical know-how in managing business transformation and transition, with ability in setting up KPI’s and key performance matrix formulation for a well driven Credit Operations for South East Asia Markets. A project Leader and contributor in various business continuous improvement (CI) projects that brought impressive impact and good bottom line in the business. Very passionate about learning and growing personally, excellent leadership skills and a problem solver. Highly committed, result oriented and with enthusiasm towards work.

PROFESSIONAL EXPERIENCE:

RS Components Business Limited, Center of Expertise, APAC

Foshan City, China

Credit Manager, South East Asia

June 16, 2019 – Dec 15, 2019

Responsible for the entire shared services on Finance and credit operations and control for Southeast Asia market. The position is office based in Foshan City, China as Global Shared Services (Center of Expertise) for APAC region that requires onsite support on the global business transition.

The role determines and ensure finance working procedures and processes for shared services in particular the credit control function but not limited to collection, timely cash allocation, online payment platform, invoice billing across SEA and that internal control are in place

Managed and lead the business transition such as knowledge transfer, road mapping and

after life support for SEA market

Formulated the pre and post–activities like process mapping, knowledge transfer, test change, identifying gaps, test management and coaching and after life support in business transition for the period covered June – Dec 2019

Improved above 100% target on DSO (Daily Sales Outstanding) and cash inflows

Resolved disputes in pre-collection compliance, invoice billing and cash application

Reduced by 7 days invoice billing cycle in Philippine market

Improved Cash Application process and EFT payment tracing on day 1 thru collaboration with 3rd party Cash Management Team (HSBC bank)

Created various business working processes and cross function alignment with 3rd party vendors such Special Billing compliance (2GO Courier), Credit Card sales & payments (Global Pay) and Field Collections ( Intech and HSBC)

Contributed various CI (continuous improvement) projects for SEA markets such as reduced invoice billing cycle from day 13th to day 3rd

Improved various approach in customer credit evaluation and scoring thru alignment and contract review with 3rd party global credit agency partners; (RAMCI for MY market, CIBI for PH market, D&B for SG market)

RS Components Corporation

Credit Manager, South East Asia

December 2016 – June 15, 2019

Responsible for the entire credit operations and control for Philippines, Malaysia and Singapore market. The position is office based and may require travel from one location to the other when necessary in supporting the business.

The role determines and implement SEA finance working procedures and business processes on credit control function but not limited to collection, timely cash allocation, invoicing or billing across SEA and that internal control are in place.

Improved DSO (Daily Sales Outstanding) by 7 days, from 60 days down to 53 days collection cycle for Philippine market

Improved NPS (Net Promoter Score) for SEA markets, high customer satisfaction

Achieved over 100% target on PDF Invoice Billing rate improvement project

Reduced invoice billing cycle from 3 days to 1 day for Singapore market thru SAP PDF invoicing

Pioneered and lead the SAP PDF Invoice billing project in SEA market with cross collaboration with ANZ team (Australia and New Zealand Team)

Achieved cost saving benefit of GBP 29.5K from the PDF Billing Rate Improvement project

Achieved PHP 27M monthly Cash Inflow Liquidity as a result of Collection Efficiency Project for PH market

Created various working processes for Special Billing compliance in SEA markets

Formulated the pre and post–activities like process mapping, knowledge transfer, test change, identifying gaps, test management, training and early life support in business transition Go Live for Malaysia market (April 2018) and SEA markets (May 2019)

Handled the China KC Team (Knowledge Capture) and managed the pre-transition activities such as knowledge transfer, road mapping and training in Credit Operations for RS _APAC Global Shared Services (Center of Expertise) in Foshan China

Completed various CI (continuous improvement) projects such as; SAP PDF Invoice Rate Improvement project (Yellow Belt), Dispute resolution & Response Time, A Quick guide on how to do business with RS, DSO Rate Improvement & Collection Efficiency (JDI)

SAP UAT tester for various small business test change project such as Malaysia zero percent GST invoice & SAP PDF invoicing project

Meatworld International, Inc.

Head of Credit and Collections

February 2011 – December 2016

Responsible for the entire Credit Operations and Cash Inflow Management for retail channel. The role determines timely sales volume forecast, daily sales inventory, sales conversion, credit risk scoring and implement working procedures and control.

Wrote and executed end to ends process of order to cash

Initiated and lead Customer Profiling, Special Billing and walk thru Project per customer portfolio (Key, Retail, Corporate)

Improved DSO and Accounts Receivable Turnover from major retail accounts from 30 days down to 12 days that has brought cash flow liquidity in a month worth PHP 40M

Introduced collection tracker for easy management that has improve field collection efficiency

Built strong and KPI driven Credit Team that achieved zero percent attrition rate

Improved Cash Application process for EFT payments and remittance advice

Created various company accountable forms (i.e. Liquidation, Itinerary, payment advice and offsetting, credit application, credit scoring sheet)

Improved Cash Inflow Forecasting Cycle from monthly down to weekly

Carne Fresca, Inc.

Head of Credit and Collection

2014-2016

Responsible for the entire Credit Operations and Cash Inflow Management for Food Service Channel. The role determines the appropriate credit facility granting, credit line exposure, credit risk scoring and implement working procedures and control.

Pioneered and managed the Credit Operations from process creation to work implementation

Project Lead in implementing Credit Card Sales platform

Improved cash application process

Managed and controlled aging receivables not more than 60 days overdue

Developed a well-trained and KPI driven Credit Team who have gained technical skills in order to cash end to end process

Meatworld International, Inc.

Senior Internal Auditor – Finance and Operations

July 2007 – February 2011

Overall in-charge of Audit activities. The role is to ensure that company liquid assets, meat inventory, plant equipment and supplies are properly accounted for. Ensure that operating expenses and disbursement are valid, reasonable and properly or timely recorded. Maintain the quality of audit engagement in the most effective manner in accordance with the company standard operating procedures.

Identified gaps in Treasury operation and able to formulates process and control to ensure that company operational funds are not diverted to unauthorized channels and more funds will be available to purchase raw materials for sale

Audited and ensured that sales operations including delivery and logistics run smoothly because the operating expenses is adequately funded

Formulated inventory management process and control to ensure that inventory for sale is not lost to theft and pilferage so more materials available for sale that translate to increased sales and profitability

Conducted random audit and physical counting to ensure smooth operations that supported by adequate supplies and equipment

Created procedures and control to properly monitor supplies withdrawal from the warehouse and retail outlet

Dealco, Inc.

Audit Supervisor – Finance and Operations

June 2003 – July 2007

The role is to safeguard the company liquid assets, livestock and meat inventory, feedlot equipment and supplies. To ensure that Slaughterhouse operations is monitored and audited, logistic expenses and disbursement are valid, reasonable and properly recorded for.

Identified gaps in Treasury operation and able to formulates process and control to ensure that company operational funds are not diverted to unauthorized channels and more funds will be available to purchase raw materials for sale

Managed a large audit portfolio ( sales operations, delivery and logistics)

Formulated Feedlot Inventory management process and control to ensure that livestock inventory ready for slaughtering is not lost to theft and pilferage so as more livestock is available for sale that translate to increased sales and profitability

Conducted random audit and physical inventory of live stocks, raw or fresh meat in storage to ensure smooth operations that supported by adequate supplies and inventory

Created procedures and control to properly monitor deliveries from the farm/feedlot to slaughterhouse

Effectively managed and supervised Audit Team.

Pandora Equipment Specialist

Senior Internal Auditor – Finance and Operations

November 2001 – May 2002

The role is to ensure that Treasury and Manufacturing operations is monitored, logistic expenses and disbursement is reasonable, properly recorded and audited. To safeguard the company liquid assets, work in-process inventory, finished product (dental chairs), plant equipment and supplies.

Identified gaps in manufacturing operation and able to formulates process and control to ensure that company operational funds are not diverted to unauthorized channels and more funds will be available to purchase raw materials for sale

Ensured that sales operations (including delivery and logistics) run smoothly because the operating expenses is adequately funded

Formulated work in-process Inventory management, job costing and control to ensure that raw materials inventory ready for production is not lost to theft and pilferage, so more finished products is available for sale that translate to increased sales and profitability

Conducted random audit and physical counting of finished products in the warehouse to ensure smooth operations that supported by adequate supplies and inventory

Created procedures and control to properly monitor delivery from the plant to retail office

Managed importation activities and advise proper ways of complying tax matters

Sequtech Corporation

Area Sales Executive - Sales Operation

Jan 2001 – August 2001

The role is responsible in developing customer portfolio, product presentation, pricing and quotation. Set sales budget and gross margin target and manage sale growth.

Improved sales portfolio

Developed FTP accounts for credit facility granting

Managed the sales budget and gross margin

Marlow Navigation Philippines Inc.

Deputy Comptroller – Finance Operations

May 1998 – Dec 2000

Responsible in financial/general reporting, government compliance, taxation and filing, general accounting, payroll administration and employee’s compensation and benefits

Represented the company to external auditor and government tax compliance

Established and developed policies and procedure to safeguarded the company assets

Prepared and monitored budget vs. actual performance

Managed employee’s compensation and benefits

Prepared timely financial reports and recommendation

Created various Accounting Forms in compliance to ISO standards

ACHIEVEMENTS:

•Member - SEA Local Leadership Team LLT) – RS Components ( 2016-2019)

•Member - Management Committee (MANCOM), Gung Ho Leader and In-house Coach – Meatworld group of Companies (2004 – 2016)

•JPIA President - Junior Philippine Institute of Accountants (JPIA)

Manuel L. Quezon University (MLQU) Chapter 1995-1996

•Student Leader of the Year Awardee - Office of the Student Affairs, MLQU 1996

•NFJPIA Treasurer - National Federation of Junior Philippine Institute of

Accountants (NFJPIA), National Capital Region 1997-1998

•Auditor - Central Student Government, MLQU 1995-1996

•4th Congress Representative - NFJPIA, National Capital Region

1997-1998 Revised By-laws and Constitution

•Ms. Alumni - School of Accountancy and Business Arts, MLQU1998

PROJECTS COMPLETED:

•RS Components Business Limited, Center of Expertise APAC (Foshan China)

-Member of Project Management Team – Business Transition for APAC market

-Team Lead for Shared service business transition on After Life Support in Credit Operation

June 2019 – Dec 2019

•RS Components (Philippines)

-Member of Project Management Team – Business Transition for SEA market

-Team Lead for Shared service business transition; knowledge capture (KC) activities with China KC Team, training and road mapping in Makati Philippines. Ramp-up and Go-Live on-site support in Foshan China

March 2019 – May 2019 (Go-Live)

•RS Components (Malaysia)

-Member of Project Management Team – Business Transition for Malaysia market

-Team Lead for Shared service business transition; hiring, knowledge capture (KC) activities with Malaysia Team, training and road mapping, ramp-up and Go-Live on-site support in Makati Philippines

April 2018 – July 2018 (Go Live)

•SAP PDF Invoice Rate Improvement – Team Lead, YB CI Project

RS Components – Singapore market

July – December 2018

•% GST Invoice Implementation – Stakeholder, SAP_UAT Tester, Small Business Change Project

RS Components – Malaysia market

August 2018

•DSO Rate Improvement & Collection Efficiency – Team Lead, JDI CI Project

RS Components – Philippine market

June 2018

•A Quick Guide on How to do business with RS – Stakeholder

RS Components – Philippine market

May 2018

•Credit Card Re-authorization – Stakeholder

RS Components – SEA market

Jan – March 2018

•OTTP _ Lead Time Improvement – Stakeholder

RS Components – SEA market

Jan – March 2018

•SAP PDF Invoice Billing Implementation – Team Lead, YB CI Project

RS Components – Singapore market

June 2017 – November 2017 (Go Live)

•Disputes Resolution & Response Time – Team Lead, JDI CI Project

RS Components – PH market

October 2017

EDUCATION:

Bachelor of Laws - MLQU School of Law

2001 – 2002 (undergraduate)

Bachelor of Science in Accountancy - MLQU

1994 - 1998

CERTIFICATION:

Professional Civil Service Eligibility

Philippine Civil Service Commission

August 1998

TRAINING AND SEMINAR:

•Online Credit Card Platform, Fraud Risk and Investigation

Global Pay Malaysia

November 2018

•Credit Investigation and Scoring

RAMCI Credit,Kuala Lumpur Malaysia

February 2018

•Double Your Collection

January 2018

•Corporate Image Enhancement

September 2014

•Business Communication

August 2012

•Leadership Training

March 2006

•Empowering the Gung Ho! Coaches

May 2004

•Financial Analysis

February 2000

•Corporate Bookkeeping Rules and Regulation

November 1998

•Tax Audit Investigation

February 199

•Regional Tax Conference

March 1999



Contact this candidate