Andrea Ridgley- Morris

Marrero, LA *****

Home 504-***-****

504-***-****,adgxk9@r.postjobfree.com

Customer Service

MANGER

Lead - 2018 to Present

Sodexo, New Orleans

Easily establish rapport with people of all ages, cultures, and beliefs. Communicated with customers daily. Communicated information clearly and accurately. Built rapport with customers through effective and precise communication. Build rapport and trust quickly with clients and colleagues. Quickly establish rapport with customers. Experienced in both customer service and supervisory positions. Managed day-to-day operations. Accountable for essential planning of all company operations. Conducted weekly staff meetings. Directed daily operation. Make and receive orders.

Clerk / Prep Cook - 2013 to 2018

Archdiocese of New, Orleans - New Orleans, LA

My job was to assist the manager. Checking shipment in, do inventory, answer the phone. Put money on the

• kids account. Check emails to see what the kids want for lunch. Do transfers of food To other schools. Balance our drawer and make the deposit. is responsible for putting the numbers in 4 the snacks for satellite school.

• My other job was to help prepare food for the kids to eat. Make lunch for the school.

Branch Service Leader / Teller - 2006 to 2013

Regions Bank, Gretna

Initially hired as entry-level teller; promoted due to accuracy, speed, and skills.

• Teller duties consist of maintaining proper cash limits, cashing checks, accepting deposits, issuing cashier's

• checks,

• money orders, and traveler's checks, cash advances, wire transfers, transfer of funds, and paying / receiving

• large

• amounts of currency / coin. Currently experienced in using various teller screens

• Acting Banking Officer duties as needed on Saturdays included include opening and closing the Banking

• Center,

• approving overrides, assisting in the training of new tellers, monitoring cash limits, making supervisory

• decisions,

• ability to approve checks for tellers, scheduling lunch breaks, and ensuring quality customer service at all

• times.

• Customer Service Representative duties included accepting credit card and loan applications, opening and

• closing

• accounts, cross-selling and consultative sales of financial products, and maintaining up-to-date knowledge of

• banking services and products.

• Supervised and coordinated activities of workers engaged in customer service activities

• Planned, prepared, and devised work schedules, according to budgets and workloads

• Observed and evaluated workers' performance

• Issued instructions and assigned duties to workers

• Trained and instructed employees

• Communicated with other departments and management to resolve problems and expedite work

• Interpreted and communicated work procedures and company policies to staff Helped workers in resolving

• problems and completing work

• Prepared, maintained, and submitted reports and records, such as budgets and operational and personnel

• reports

• Made recommendations to management concerning staff and improvement of procedures

• Planned and developed improved procedures

• Requisitioned and purchased supplies

Teller - 2005 to 2006

JP Morgan, Chase, LA

Received checks and cash for deposit, verified amount, and examined checks for endorsements. Prepared

• daily

• inventory of currency, drafted, and travelers' checks. Cashed checks and paid out money after verification of

• signatures and customer balanced. Counted currency, coins, and checks received for deposit, shipment to

• branch

• banks, and Federal Reserve Bank by hand and currency-counting machine. Examined coupons and bills

• presented for payment to verify issue, payment date, and amount due. Explained, promoted, and sold products

• and services, such as travelers checks, savings bonds, money ordered, and cashier's checks. Removed

• deposits from automated teller

• machines and night depository, and counts and balanced cash in them. Balanced currency, coin, and checked

• in cash

• drawer at end of shift and calculated daily transactions. Quoted unit exchange rate, following daily international

• rate

• sheet and computer display.

Cashier - 2005 to 2005

Treasure Chest Casino, Kenner

Supervised and coordinated activities of workers engaged in clerical and administrative support activities.

• Verified

• completeness and accuracy of subordinates' work, computations, and records. Oversaw, coordinated, and

• performed

• activities associated with shipping, receiving, distribution, and transportation. Consulted with supervisor and

• other

• personnel to resolve problems, such as equipment performance, output quality, and work schedules.

• Computed

• figures, such as balanced, totals, and commissions. Received sales slip, cash, check, voucher, and charge

• payments and issued receipts, refunds, credits, and change due to customer. Compiled and maintained non-

• monetary reports and records. Operated cash register and electronic scanner. Cashed checks. Computed and

• recorded totals of transactions.

• Responsible for taking returns, approving refunds and exchanges, entering data into the computer system,

• ensuring that customers with chronic returns were referred to Loss Prevention, submitting daily reports,

• balancing cash drawer, and customer relations.

Cashier - 2001 to 2004

Harrah's Casino, New Orleans

Planned, prepared, and revised work schedules and duty assignments according to budget allotments,

• customer

• needs, problems, work-loaded, and statistical forecasts. Verified completeness and accuracy of subordinates'

• work, computations, and records

• Oversaw, coordinated, and performed activities associated with shipping, receiving, distribution, and

• transportation

• Trained employees in work and safety procedures and company policies

SUMMARY

ADDITIONAL INFORMATION

• Skilled in all aspects of cash handling, issuing money orders, cashing checks, cross-selling banking products

• and

• services, and related duties.

• Well-developed communication skills demonstrated through extensive customer service, answering multi-line

• phones, preparing reports and paperwork, and positive interaction with individuals at all levels.

• Knowledgeable in computer operations and applications including IBM-PC, Windows 98, and banking industry

• software.

• Consistently noted by supervisors for outstanding job performance, reliability, multi-task skills, efficiency,

• accuracy, speed, and timely completion of all assignments.

Contact this candidate