MARIA G. MORENO

**** *. **** **.

Chicago, IL ***29 773-***-**** - cell

Professional Experience

Chicago Transit Authority

Bus Maintenance Department

Personnel and Budget Coordinator

June 2015 to September 2019

Prepared weekly Injured on Duty (IOD) Reports, collected current Physical Capacity Evaluations from employees who were inactive due to an IOD and worked closely with Worker’s Compensation Department to transfer employees into the Transitional Return to Work Program, transfer into 605 Program or return to normal duties.

Monitored FMLA, Short Term Disability Claims and worked closely with the third party administrator when employee abuse was suspected.

Assisted employees with interpretation of various union contracts, company policies, as it relates to short term disability, FMLA and Worker’s Compensation.

Prepared weekly Manager Schedule for Bus Maintenance Department.

Processed weekly payroll for managers and clerks.

Reviewed and prepared weekly absenteeism discipline for Bus Servicers, Bus Mechanics and the second chance program employees (Bus Servicer Apprentices) following established Corrective Action Guidelines for various unions and distributed to managers for completion.

Assisted managers with research and preparation of discipline for complex cases.

Collected all completed discipline from the garages and updated ongoing database.

Reviewed discipline and, following union contracts and Corrective Action Guidelines, Prepared Recommendations for Discharge for review by Labor Relations department.

Prepared correspondence, Five Day Letters for employees who were AWOL or did not satisfy requirements for short term disability and would begin the process for termination of employment.

Coordinated and prepared necessary forms for random drug testing.

Acted as liaison between Human Resources/Benefit Services and other internal/external departments and the shop personnel for special events being conducted in the shops.

Assisted with union picks for bus servicers and bus mechanics in union 241, as needed.

Assisted with responses to grievances, as needed.

Prepared the monthly Safety Meeting presentation and did research necessary to ensure data accuracy.

Worked closely with garage clerks to resolve payroll or any issues for garage employees.

Assisted Administration manager with any projects and other duties, as assigned.

Chicago Transit Authority

Human Resources

Benefits Coordinator

March 2004 to June 2015

Received, analyzed and coordinated processing and settlement of health insurance claims and coverage in accordance with labor contracts and plan provisions for 10,000+ local active employees and 20,000 dependents.

Coordinated weekly transmittal of information to all benefit providers to ensure accurate and current records are on file for all employees and dependents.

Participated in revision and preparation of material for annual open enrollment; coordinated vendor attendance for open enrollment field meetings during various shifts.

Coordinated wellness program events in the field, including competitive challenges, onsite biometric screenings, and health coaching seminars.

Audited weekly payroll reports for accuracy of health insurance premiums and deductions; assigned medical repayment plans of premiums for employees returning to work from an extended leave of absence and processed refunds when necessary.

Assisted Benefits Manager in the development of procedures, systems and forms, plan design changes; provided assistance and training to new and less experienced staff.

Conducted weekly New Employee Benefits Orientation.

Translated (Spanish) documents for benefits correspondence and assist employees and their dependents when there was a language barrier and assisted them in understanding and using their benefits appropriately.

Implementation/data entry of Healthcare benefits for new employees.

As a department, handled in excess of 500 phone calls per month from employees, spouses and carriers.

The Owens Group, Inc. (Insurance and Risk Mgmt. Brokers)

Sr. Benefits Account Manager

December 1999 to February 2004

Assisted with the development and creation of the Claim Disability Unit of Casualty Special Risk Services (CSRS), Subsidiary of The Owens Group; partner with Sedgwick CMS. The main focus of CSRS is third party administration of Disability Claims Processing.

Supervised six employees of subsidiary company, CSRS, to ensure successful daily operation of the Disability Claims Unit to meet and exceed customers’ contractual agreement of efficient, cost-effective, professional customer service and expedient claims processing.

Assisted department supervisors in disciplinary issues and counseled employees as needed.

Responsible for the implementation and on-going administration of deferred compensation plan, Flexible Spending Accounts, administration of employee benefits, including health, dental, life insurance and disability for both companies.

Conducted annual evaluation of employee benefits package; as required, obtained quotes from insurance carriers for possible implementation or expansion of benefits package.

Conducted new employee orientations and reviewed company policies and procedures; conducted background checks, interviews and screening of resumes.

Responsible for accurate maintenance of personnel and benefits records.

As required, hired temporary staff, and processed payroll using third party vendor.

Maintained inventory of office supplies and equipment, placed orders with vendors.

Managed existing client accounts for benefits dept, including bringing resolution to issues which arose throughout the year.

Clients included: City Colleges of Chicago, Chicago Transit Authority, Chicago Public Schools, Cook County, Luster Products,

Smurfit-Stone Container Corporation

Pension/Savings Plan Consultant

January 1999 – November 1999

Full Time Temporary

Calculated retirees’ pension along with health benefits and set up payment plans with trustee.

Calculated Deferred Vested Pensions for future payments and maintained appropriate records of the same.

Calculated estimates of pension payments using Pension-Express Program for employee’s financial planning purposes.

Completed weekly 401(k) wire transfers to the trustee and reviewed monthly financial reports for accuracy.

Recorded employee and employer 401(k) contributions and performed quarter-end balancing.

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Stone Container Corporation

Savings Plan Administrator

April 1994 – July 1997

Administered 401(k) plan for over 10,000, hourly-paid employees for locations nationwide.

Prepared, maintained and administered Summary Plan Descriptions (SPDs) for newly bargained plans and existing plans.

Monitored and updated Plan for compliance with government regulations.

Completed weekly wire transfer of employee and employer contributions to the trustee.

Reviewed monthly financial reports for accuracy and worked with location accountants for on-going contribution and reconciliation issues.

Recorded employee and employer contributions and performed quarter-end balancing.

Worked with record keeper and trustee to allocate contributions, investment earnings and produce quarterly participant statements.

Reviewed and processed plan distributions, enrollments, investment elections and contribution changes.

Provided HR managers with updated information regarding plan provisions and answered any questions relative to their location-specific plan.

Traveled to field, as required, to conduct open enrollment meetings during various working shifts.

Translated benefits to Spanish-speaking employees, as required.

Stone Container Corporation

Personnel Administrator

April 1993 – April 1994

Assistant to HR Manager, Supervisor and Corporate Recruiter.

Translated in meetings, correspondence, and legal documents for Executive VPs, as required.

Administered employee tuition assistance program and scholarship program.

Maintained and generated succession planning reports for locations nationwide.

Participated in the coordination of annual United Way campaigns.

Organized and conducted new employee orientations, scheduled pre-employment physicals, conducted telephone reference checks, screened resumes, prepared new-hire paperwork for department managers, calculated Temporary Employee expenditures for all departments, and audited life insurance benefits calculated by Personnel Coordinators.

Stone Container Corporation

Personnel Coordinator

April 1990 – April 1993

Responsible for maintenance and accurate processing of salaried employees’ human resources profiles for over 35 locations nationwide.

Audited and input employee payroll increases to meet budget guidelines and compliance; calculated new life insurance benefits.

Coordinated annual open enrollment meetings with vendors for assigned locations.

Calculated and input new benefits received during annual open enrollment and changes throughout the year.

Researched and resolved inquiries posed by the field.

Assisted in the training of new coordinators in the department.

Software Knowledge: Microsoft Office Suite, Oracle OAB, TOPS

Education: Associates Degree in Hospitality Administration, 1990, Robert Morris University

Personal: Bilingual (fluent in Spanish), Able to multi-task in high pace environment, work well with others as well as independently.

Excellent Professional and Personal References Available Upon Request

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