STEPHANIE AQUINO

***** **** ******, ****** *****, CA, 92840 • 714-***-**** • adgwwz@r.postjobfree.com SUMMARY OF QUALIFICATIONS

I am a goal-oriented individual with years of proven customer service experience. I have excellent verbal and written communications skills. I have the ability to work well during stressful situations and with irate customers, while working patiently and efficiently to meet goals and deadlines. SKILLS

• COMPUTER LITERATE

• WORKS WELL INDEPENDENTLY OR AS APART OF A

TEAM

• QUICK LEARNER

• REMAINS FLEXIBLE FOR SCHEDULE CHANGES

• FRIENDLY AND PROFESSIONAL ATTITUDE

• WORKS DILIGENTLY AND WITH INTEGRITY

WORK EXPERIENCE

Acethetic Media, Santa Fe Springs, CA; Los Angeles, CA 2017 - Present Creative Content Creator

• Aid in maintaining specific aesthetic based on artist’s vision.

• Create and brainstorm innovative ways to market visuals using social media.

• Collaborate with individual or team to engage with audience through visual story telling. Apple Store, Brea, CA 2013 - Present

Expert

• Ensure that each guest receives exceptional customer service by passionately engaging with them, showing them features and benefits of our products; and educating them on the services provided in our store.

• Develop customer loyalty and drive revenue growth by building relationships and actively engaging with each guest; while serving as a resource to ensure their needs are being met.

• Actively seek solutions to improve processes, and inspire our team to innovate and problem solve together to ensure that we work cohesively; while motivating them to drive for results. Traklife Radio, The Soulvibe Show, Los Angeles, CA; Burbank, CA 2017 - 2018 Photographer, Talent Scout

• Collaborate with team to conceptualize and create events and showcases, which include aiding in promoting events via social media, and conceptualizing and writing creative blog entries when necessary.

• Scout for new talent to showcase, while aiding in their commercial development, which includes assisting with marketing and promotion, and acting as a liaison between the artist and the radio station.

• Aid in Pre-Production and Post-Production, which includes helping with light setup for photography and filming sessions, shooting photography and filming during and/or after show, and editing material obtained from session for promotional usage.

24 Hour Fitness, Orange Super Sport, Orange, CA 2013 Assistant Membership Manager

• Ensured each guest received an exceptional tour of facility based on their specific goals and needs, also made sure each team member executed processes to company standards.

• Developed and coached each team member accordingly; and made sure that personal targets were reached.

• Assisted Club Manager and Membership Manager by setting direction for the team to ensure the execution of daily trends, and expectations.

24 Hour Fitness, Orange Sport, Orange, CA 2012 - 2013 Customer Service Representative, Membership Counselor

• Provided exceptional guest experience by creating personalized tours around the facility, based on their personal fitness goals, while inspiring them to invest in their health and well being.

• Generated new business / leads, referrals, and guest passes.

• Followed up with new / current members to ensure that they were achieving their fitness goals, and served as a resource for their questions and concerns, and directed them to proper departments to ensure their needs were being met.

Children’s Hospital of Orange County, Orange, CA 2008 - 2009 Ronald McDonald Room Volunteer

• Speak with families to ensure satisfaction with services and respond to complaints

• Maintain cleanliness of the living room, kitchen, guest room areas according to company policies

• Confer with customers in person in order to provide care and information in regards to the facility and services

Marriott Reservations, Santa Ana, CA 2005 - 2007

Marriott Reservations Agent

• Made a high volume of reservations patiently and inputted guests information accurately

• Explained services and prices along with answering customers questions

• Provided alternatives to customers when requests are unavailable Meeks + Partners, Newport Beach, CA 2005 - 2005

Temporary Receptionist

• Answered and transfer high volume calls

• Accurately inputted clients’ information into computer database

• Provided superior customer service to ensure customer satisfaction and return business Corona Homeless Shelter, Corona, CA 2004 - 2005

Volunteer

• Planned events and budgets for fundraisers to supplement declining government funds

• Gathered and provided donated goods to those in need of assistance from community contacts

• Cleaned and renovated defaced areas of the shelter Power House at the Block of Orange, Orange, CA 2002 - 2003 Customer Service

• Responsible for all opening and closing procedures

• Resolved billing and service complaints and referred grievances to designated departments for investigation

• Energetically interacted with customers while presenting positive attitude and reliability EDUCATION

Santa Ana College 2007 - 2009

Graduation: 2010

• Phi Theta Kappa Honors Society 2007 - 2009

• Alpha Gama Sigma Honors Society 2008

• UC Honor Transfer Program 2008

Newbridge College School of Allied Health 2005 - 2006 Orange Coast College 2002 - 2004

References Available Upon Request

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