Brian H. JOHNSON

THoustan, TX**** ¢ Home 251-***-**** © Cal I-S6r8090 © Hchnsond77Sugmalcom

Professional Summary

SERVICE-DRIVEN CUSTOMER SERVICE PROFESSIONAL Qualified by 20+ years sucess in Customer Service

Stvirsanants leveoged quality customer erica fore b sieve oguticaticnal suas sve kmdertip

SEs Passionate abot bulding nsting cont relationships and mawairing quality, Mulictolonted

‘communication sls onsistenfly rewarded for success in planning and operational improvements. Experience

inpolcy development and saif anagement procedures Hsitvels impacting overall orale and prod

Skills

“ceptor inapersmalconmunction + Oner li

PBetertaceaents ne PSE ompeteny

TEI ance Sr Tent em sak

Incas LSSnEms

(Team Management Inside sales

1 Leadership communications 1 Outside sales

1 Time Management Skills Safety

Work History

Lead Machine Order Puller, 09/2018 to 05/2020

‘Allied Fittings Inc ~ Missouri City, TX

Pull and prep all material for in-house outsourced and third party machinist record all specifications required

for material and machinist and enter into company databace.Assist inal shipping and recievingllocal and

International. Forklift Operator/Standard sit-down, XL Field ForklifOrder picker and Stand Alone Reach Truck

Operator.

(Customer Service Representative Supervisor, 0/2017 to (1/2018

FEMAsTele Tech Govemment Solutions ~ Houston, TX

* Supervised 28 Call Center employees in providing excellent aistomer service to callers requiring assistance

forlurrcane Harvey and Financial isues. ans

* Delivered expert clevial support by efficiently handling wide range of routine and special requirements

1 Bablshed dnd updated woot sekedule to acount fof changing sll levels and expected wecoaue

4 Helped employeet with day-to-day work and complex problems by applying motivational and analytical

straogion

(Customer Service Manager, Inside Sales Representative, 07/1999 to 07/2016

Century AIC Supply “flowston, IX

* Respond to customer inquires and handled customer service issues in a timely manner

‘osting in planning snd assigning the servicing and repoiring of HVAC system

‘Sssting mechanic in diagnosing and repairing equipment for operating efficiency and safety factors

* Prepare ime and material estimates for maintenance and repsir propets

# Review incoming and completed work orders and maintain related records

4 Manage stock and prepare requisitions for ports snd supplies

+ Provide incomparable knowledge and skillein taining development and supervision of HVAC inside sles

st

+ Reward, motivated, counsel and disciplined employees as necessary.

+ Provide support to the outside sales team, ensuring that all sles an service objectives were met

Prepare weekly rors for Senior Manan Kea “cette ata

+ Upste ob knowledge by participating in educational opportunities; reading professional publications;

mmbinaiting personal nets Worked closely with nek contactors tn he development of new accounts

find implementation of new systems

‘+ Manage and purchased store inventory, and closely monitored open orders, margins, special opders and

wurchase orders

1 Eotea to serve as lsison between the Customer Service Center and Branch Locations regarding inside

sales sues.

Education

High School Diploma: 06/1988

Robert E. Lee High School - Houston, TX

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