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Sales Customer Service

Location:
Charleston, SC
Posted:
October 12, 2020

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Resume:

Hamid T. McKinney

**** ****** **** ****, *** J*

Charleston, SC 29407

Mobile: 410-***-****

adgwam@r.postjobfree.com

Skillset:

Ability to Multitask, Accountable, Communication Skills, Customer Service, Detail Oriented, Human Resources Experience, Employee Benefits, Labor and Employment Laws, Recruiting, Recruiting Calls, Technical Recruiting

Sales experience including B2B, D2C, Business Development, Inside Sales, and Account Management

Experience with Google documents, forms, sheets, and apps

Expert in all facets of Human Resources and Talent Recruitment

Basis of knowledge with information systems technology help desk

Able to obtain and maintain a DoD Secret clearance

Account management including helpdesk, database, cloud computing/hosting support, SaaS and IaaS guidance (Google Docs, Microsoft Live, SAP, Amazon Cloud)

Able to work independently in either a remote or office environment

Professional Experience

Allied Reliability

Sr. Talent Coordinator / Account Manager, Talent Acquisition

April 2017 – September 2020

Cultivated, recruited, and hired new employees across all geographies

Strategically sourced, screened and interviewed candidates daily

Proactively revamped hiring processes for multiple departments: core competency interviewing, candidate ranking, case studies, presentations, debriefs

Conduct comprehensive telephone screening interviews and overseeing the administration of pre-employment assessments.

Negotiated salaries, benefits, schedules, and shifts with candidates and HR management

Liaison/customer service between Employer, Client, and Candidates

Developed new business account clients while growing current ones

Account management including helpdesk, database, cloud computing/hosting support, SaaS and IaaS guidance (Google Docs, Microsoft Live, SAP, Amazon Cloud)

Vast experience in contract, temporary, temp to hire and direct hire positions.

Coordinate/conduct client requisition intake calls and progress correspondences.

Full cycle/ Life cycle recruiting; Boolean and Simantic sourcing through varied databases.

Managed the applicant flow through ICISMS ATS cloud system for assigned requisitions.

Staffing for several industries/sectors including industrial maintenance, sales, technology, corporate, healthcare, government (DoD), reliability, and manufacturing roles across all organizational levels (ranging from Associate to Senior Leadership).

Vast experience with LinkedIn Recruiter, Dice, ZipRecruiter, CareerBuilder, Indeed, Monster, Icims, Salesforce, Greenhouse

On Purpose Adventures

Senior Event Coordinator

August 2015 – April 2017

(accepted role with Allied)

Organized and ran events creating unique and unforgettable adventures that have meaningful purposes.

Built and developed corporate accounts through networking and B2B sales

Specialized in two areas when it came to corporate training: Leadership/Team Building and Conflict Resolution.

Coordinated events that include bubble soccer, scavenger hunts, libation stations, laser skeet shooting, bachelor / bachelorette parties, and various other events.

Tracked and report costs, sales, and other various vital statistics for each event

Verizon Wireless

Sr. Solution Sales Specialist / Customer Service

Dec 2006 – June 2015

(left on good terms for Medical Reasons)

Recruited to spur business growth through effective leadership of the company’s marketing, sales, and public relations initiatives

Monitored all daily sales results and activities to ensure sales, retention, & compliance objectives are met

Managed portfolio’s for consumer, national, government, and business accounts

Utilized funnel management & prospecting tools

Exceeded quotas and key performance indicators

Built strategic business plans that included Return on Investment, Forecasting and cost comparison spread sheets while working with Consumer and Small Business Accounts

Coordinator of Street team, responsible for grass root participation and supporting local events

Murphy Fine Arts Center

Supervisor / Recruiter

Sept 2004 – May 2006

(accepted full time role with Verizon)

Team Leader who supervised a team of over 30 event staff

Recruited, hired and trained over 20 event staff

Negotiated writers for celebrity talent demands

Implemented ways to control shrinkage within concession stands.

Led team to meet and exceed client’s needs and expectations

Assessed individuals and team performance and initiated development plans to narrow competency gaps

Developed, trained, motivated, and coached team to produce high performance results

Monitored daily sales results and activities to ensure sales, retention, and compliance objectives were met

Lechters Housewares

Assistant Manager

Feb 1998 – Aug 2001

(relocated to Baltimore)

Chosen to develop and implement an inventory control plan with the goal of increasing revenue in categories with potentially high profit margins

Trained employees on Sales, Customer Service, and Operations

Managed operations including inventory control, purchasing, and quality assurance

Pinpointed areas of improvement at store location and propose new techniques to reduce shrink, increase volume and provide a better experience for customers and representatives

Education

Morgan State University Bachelors in Business Management [Hospitality] --

May 2007

Volunteer Experience

Part of Fraternity Gentlemen of Quality which assist inner city youth programs in Baltimore, MD

Volunteered in soup kitchens in Baltimore, Maryland and Charleston, SC

Participated in feed the Veterans programs in Charleston, SC

Helped create No Cold Soul program in Baltimore which gave clothes/food to the homeless

Former Volunteer with the Heart Health Program at MUSC



Contact this candidate