Melissa Mocka

**** * ********* *****

Palatine, IL 60074

847-***-****

adgvad@r.postjobfree.com

Skills

Fast Learner, great with technology

Management experience ‘

Wicklander Certified

Communication and listening

Problem solving

People skills/ Managing associates

Adaptability

Experience

November 15, 2004 to Present

September 2019 to current: Wal-Mart, St Charles, IL- Promation Frontend Coach

Training all new onboarding associates on the process of improving process, and customer experience.. Conducting retrains for lower performers to close any opportunity gaps observed to increase productivity and quality.

Runs total box of store (300 associates), not just frontend, implements plans for business for the day, delegating tasks, following up, being able to identify issues and redirect as needed. Covers the building when Store manager is on vacation or days off.

Supports online grocery pickup business, quality of food, customer concerns to implement better experience, picking, packing, staging items, improving process along with teaching and training of associates in the department..

Safety: reviewing accidents, prevention, team meetings, recognition keeping associates and customers safe and saving the company money.

Expert in reviewing metrics to better the business

Developed immediate level of supervisors in order to enable empowerment and leadership growth.

December 2011- 2019 Wal-Mart-Promotion Asset Protection Manager

Wicklander certified trained to interview associates.

Analyzing reports daily to identify loss in the building

Drove safety by ensuring effective merchandise presentation

Investigates cash losses and financial impacts

Teaching and training total box

Inventory management

Effeciant Excel, word and other various computer programs

February 2006-2011 Wal-Mart-Asset Protection Associate

Protecting the assets of the store (associates, customers, Property)

Investigation building

Maintaining safety in the building including safety sweeps, powered lifting equipment, handling hazardous materials, emergency procedures.

Detected, Deterred and investigated violations of the company’s policy and criminal activity by investigating alleged fraud and other alleged illegal activities.

Building a partnership with local police departments

November 2004- February 2006 Wal-Mart-Cashier

Ring out customers

Keeping my area neat and clean

Safety for myself and others

Greet, help and thank customers

Surveys

Education

Graduated Highschool 2005

Bartlett High School, Bartlett, IL

Some College :Elgin Community College 2006-2007

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