Merissa D. Franklin mailto:adgv12@r.postjobfree.com adgv12@r.postjobfree.com

***** ********** **., *******, ** 48223 313-***-****

Career Objective: Dedicated, Certified Medical Professional seeking to utilize skills, experience, education, and knowledge, to enhance operations for a Detroit-area health care provider through employment as a Medical Assistant. Reliable in resolving customer concerns in regarding billing, personal profile accounts and health as a Customer Service Advocate. I am also a Spiritualist Consultant in helping people solving confusions in relationships and finance.

Summary

Dedicated, experienced, and highly-motivated professional woman

Highly-effective communication, service, and public relations skills

Organized and efficient with pro-active problem-solving skills

Proficient in Microsoft Office applications – Word, Excel, Power Point

Critical thinking

Professional Skills & Experience

Patient Care Technician

Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures

Interview patients to obtain medical information and measure their vital signs, weight, and height

Set up medical laboratory equipment

Authorize drug refills and provide prescription information to pharmacies

Change dressings on wounds

Clean and sterilize instruments and dispose of contaminated supplies

Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing

Contact medical facilities or departments to schedule patients for tests or admission

Explain treatment procedures, medications, diets and physicians’ instructions to patients

Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests

Perform routine laboratory tests and sample analyses

Prepare and administer medications as directed by a physician

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean

Record patients’ medical history, vital statistics and information such as test results in medical records

Medical & Health Care Support

Greet and log in patients arriving at office or clinic

Inventory and order medical, lab, or office supplies and equipment

Schedule appointments for patients

Show patients to examination rooms and prepare them for the physician

Keep financial records and perform other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients

Perform general office duties such as answering telephones, taking dictation or completing

insurance forms

Customer Service Advocacy

Answering phone 20 to 50 phone calls per day

Typing and authenticate customers personal profile and billing accounts

Filing and sending customers’ documents and complaints to the Company Headquarters departments.

Social Media Personality Entertainer (Spiritualist Tarot and Oracle Card Reader:

I have done readings at special events and parties (face to face)

Initiated my Social Media Platform on Facebook, “D.W. Psychic Reading “

Arranged Personal Tarot and Oracle Readings over the phone.

Travel my business, to my client’s home.

Career Highlights

2013 – Present Volunteer/Blood Screener/Health Awareness Fellowship Chapel (Detroit, MI)

2013 – Present Volunteer/Mentor Chicktime (Metro Detroit, MI)

2004 - 2012 Patient Care Technician DaVita Healthcare (MI & NV)

January 31 2018- April 23, 2018 Direct Dialogue: DTE Energy Highland Park (MI)

2018-Currently Certified Clinical Hemodialysis Technician Great Lakes Dialysis LLC (Southfield, MI)

January 2018- Currently Certified Clinical Hemodialysis Technician American Renal Associates (Lincoln Park, MI)

Education, Training & Professional Development

Degree Associates in Liberal Arts Truckee Meadows Community College (NV)

Certificate Certified Hemodialysis Technician BONENT (NV)

Certificate Adult/Child/Infant CPR & AED Basic Life Support (American Red Cross (MI))

Certificate Herbal Extract Specialist Michigan Institute of Natural Health

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