Michael Kania

Powder Springs, GA

678-***-**** adgu6u@r.postjobfree.com https://www.linkedin.com/in/michael-kania-1049197/

ACCOUNT SERVICE MANAGER

SKILLS & EXPERTISE

Performance Management

Project Coordination

Business Development & Expansion

Revenue Growth Strategies

Returns & Reclamations

Domestic & International Operations

Process Reengineering

Negotiation Strategy and Tactics

International Procurement & Logistics

Customer Service

eCommerce Development

Promotional Product Development

Forecasting & Optimization

Innovative, accomplished Account Service Manager respected for 20+ years of experience creating unique client-driven strategies to drive business growth and deliver measurable market share gains for industry leaders, including Taylor Communications and Stokke LLC. Proven track record of developing and monitoring accurate KPIs to improve team performance on customer service metrics and SLA delivery. Known as a motivational, influential leader and collaborator who motivates teams and coaches underperforming individuals to exceed corporate expectations and enable scalable growth. Out-of-the-box thinker committed to leveraging exceptional negotiation skills to influence key business partners and increase revenues and profits in challenging and competitive markets.

CAREER HIGHLIGHTS

Promoted to positions of increasing authority for in-depth knowledge of supply chain and logistics process leading to increased productivity and reduced costs.

Exceeded customer KPIs to generate annual sales of $14M+ annually by managing cost savings and daily operations for multiple accounts.

Achieved $200K in new sales in 2019 by leading strategic efforts to design and implement new, custom products for our primary accounts.

Generated annual sales of $500K at 35% gross margins by spearheading global export programs to Australia, India, and China.

Improved client service scores and met expectations by initiating Quarterly Business Reviews (QBRS) with multi-million-dollar clients.

PROFESSIONAL EXPERIENCE

Account Manager/Key Accounts 01/2009 – Present

Taylor Communications: Lithia Springs, GA

Oversee all aspects of customer relationship management, offering digital and print communication solutions and distribution services as an Enterprise service representative.

Exceeded customer KPIs to generate annual sales of $14M+ annually by managing cost savings and daily operations for multiple accounts with clients, including UPS, CVS, and Shaw Industries.

Achieved $200K in new sales in 2019 by leading strategic efforts to design and implement new, custom products for our primary accounts based on extensive client satisfaction research.

Insourced over $2M in existing products from 2017-2019, transitioning from external sources to internal plants.

Reduced inventory valuations by 40% and overaged inventories by 90% by transitioning low usage SKUs.

Contributed to margin growth for key products and new item introductions by 23% from 2011 - 2018.

Improved client service scores and met expectations by initiating Quarterly Business Reviews (QBRS) with multi-million-dollar clients UPS and Shaw Industries.

International Logistics and Client Management:

Generated annual sales of $500K at 35% gross margins by spearheading global export programs to Australia, India, and China.

Selected as the Label Product division’s liaison with logistics to coordinate annual sales of $20M+ through company-owned centers and 3PL operations.

Sourced over 750 custom items for distribution via multiple distribution facilities by leveraging strong analytical skills to analyze and secure profitable vendor relationships.

Collaborated cross-functionally to facilitate services with internal partners, including IT, sales, procurement, logistics, collections & manufacturing.

Enhanced the operations of vendor distribution by coordinating relations with outside vendors, including periodic meetings to review performance & corrective actions.

Ensured production efficiency by forecasting and procuring specialized raw materials from Europe for final production in U.S. manufacturing facilities.

Operations and Logistics Manager 09/2004 – 01/2009

Stokke LLC: Kennesaw, GA

Promoted from Customer Service Supervisor to Operations and Logistics Manager within six months of being hired to manage IT / AS 400 order flow system, warehouse operations, marketing participation, and customer service.

Led a large-scale initiative to build operations from scratch in cooperation with our Norwegian headquarters, including implementing operational strategies to manage IT, marketing participation, customer service.

Cultivated vital relationships with our worldwide counterparts to plan inventories and procure finished goods from China and Europe.

Reduced shipping costs by 30% by negotiating worldwide transportation and customs clearance agreements.

Delivered and executed scalable solutions to design a North American distribution facility and facilitate its later expansion to manage 20% annual growth.

Boosted company and brand awareness by organizing participation in 5 annual industry trade shows in Chicago, Toronto, Las Vegas, Orlando & New York.

Improved inventory turns by selecting carriers to reduce transit times on inbound ocean and air shipments.

Performance Management:

Created and monitored KPIs and operational performance to ensure SLA compliance while actively managing service requirements for nationwide retailers with annual sales of $14M.

Reduced backorders from 25% to less than 1% in 2004 by redesigning the U.S. finished goods forecasting system, resulting in receiving commendations and increased authority in decision-making.

Trained and educated team members on product launches by participating in new product introductions and initiating safety approvals, planning and procurement to facilitate operational standardization.

Earned a reputation for delivering exceptional communication skills while serving as the key point of contact for retailers such as Toy R Us, Saks Fifth Avenue, Crate/Barrel, Giggle and Buy Buy Baby.

Maintained expenses under budget for three consecutive years, while managing 40% annual growth in sales.

Additional Experiences: Site Operations Manager, Miami Systems – Senior International Trade Representative, Graphic Controls Corporation

EDUCATION

Bachelor’s Degree – Business Administration GPA: 3.75

SUNY - Empire State College, Saratoga Springs, NY/USA

TECHNOLOGY & TOOLS

Microsoft Office (Word, Excel, PowerPoint, Outlook) / Ariba / Procure Management Systems / Salesforce

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