STACEY V. FERGUSON

**** **** ****** ***** 301-***-**** Home

Forestville, MD 20747 240-***-**** Cell adgt7m@r.postjobfree.com

OBJECTIVE

Health Service Delivery-Planning and implementing health care programs through

Financial Management

Experience

2012-Present Practice Manager

Riverside Mental Health and Medical Clinics

Currently responsible for the overall day to day management of the clinic

Including Medical Billing and Collections, medical records and supervision of

support staff.

Develop, implement and maintain budget for the practice.

Work with Administration to develop budgets, marketing strategies and to

implement new business plans or growth strategies.

Interact respectfully and courteously with all patients, visitors and colleagues.

Act as a role model to staff for quality patient relations and customer service.

Coordinate multiple office functions that focus on computerized, scheduling,

electronic billing, reimbursements, collections, accounts payable/receivables

patient records, data management and payment plans. With a demonstrated

knowledge of insurance carriers, medical terminology and CPT/ICD-10 coding.

Knowledge of all third-party billing procedures including Medicaid as to

the compliance with HIPPA

Address and resolve conflicts with staff and patients in a positive, professional,

and respectful manner. Ensured lead physician is kept informed of outcomes.

Recognize emergency situations and immediately notify proper personnel.

Complete inventory audits monthly. Established a plan for collecting patient

Balances specific to the site.

Established performance standards for subordinate positions and evaluate

performances of subordinate personnel.

Identified development and training needs of employees. Provided or made

provisions for development training.

2008-2011 Medical Billing and Coding Instructor

Kaplan Tesst College

Responsible for providing instructional support to ensure students meet

the established learning objectives and principles of the foundation of

Medical billing and coding.

Provided learning guidance to students in a classroom environment through

Lectures and labs based on course outlines

Prepared and maintained all required documentation and administrative reports

2004-2008 Financial Administrator

Medstar Clinical Research Center and Capitol Breast Care Center

Provides direction to the daily operation and fiscal management of the

Capital Breast Care Center and the Medstar Clinical Research Center.

Monitors the disbursements of payments from grants. Prepares Invoices for

reimbursement of services provided by both organizations to the Department of

Health.

Promotes clinic services at public health events and other activities related to

Breast Health. Organized presentations to potential sponsors.

Provided medical billing services and coordination for the overall function of

initial billing for reimbursement of government contracts for the uninsured.

Developed a sliding fee scale procedure for self-pay patients.

Developed uninsured eligibility process for patients who were not eligible

for Medicaid.

2001-Present Medical Billing Consultant

Corporate Health Care, LLC

Provided patient accounts management, and billing services to physicians

and group practices. Created and developed Medical Practices for Physicians

in the DC Metropolitan area. Provided Credentialing Services for new

Physicians.

1991-2001 Billing/Reimbursement Manager

Howard University Hospital, Department of Psychiatry

Provided the day-today management of patient accounts for the Department

of Psychiatry Physicians Group.

Responsible for all facets of the billing and collections for 14 physicians.

Increased collections by 700% by instituting changes in the third party

reimbursement procedures.

Conducted in service training sessions for physicians regarding changes in the

medical insurance industry including Managed Care.

Generated monthly financial reports to evaluate productivity, quality, and

efficiency. Monitored the posting of payments for the Department of

Psychiatry by the Howard University Physicians Inc. staff

Analyzed reimbursement Patterns of Medicaid, Medicare, and other third party

insurance.

Assisted in the development of financial plans for clinical practices

Experience with EMRs, Microsoft products including Word and Excel

1989-1991 Patient Service Billing Consultant

Community Health Care, Inc.

Provided supervision of patient registration, appointment scheduling, medical

records department and billing and collections services. Duties included:

generation of monthly and quarterly financial reports, monitoring support staff,

and accounts receivable management for three community health center sites.

EDUCATION

Fisk University, Nashville, Tennessee

Bachelor of Arts in Health Care Administration and Planning, 1981

Meharry Medical College, Nashville Tennessee

Health Care Administration Certificate, 1981

References available upon request

Contact this candidate