Stephanie Robinson

**** ******** ***** ***, **********, VA 22309 / C: 703-***-**** / adgt0h@r.postjobfree.com

SENIOR SALES & BANKING PROFESSIONAL

Professional with over 15 years in banking and customer service. Team oriented and adaptable to changing work environments. Experienced professional with a clear focus associated with exceeding assigned goals and providing vial solutions to problem solving. Recent results include a 300%+ increase in lead generation, a 69% boost to sales figures and a 270% rise in organic search traffic.

Managed teams of up to 15 and controlled a customer portfolio of 10,000 clients.

Areas of expertise include:

Strategic-Relationship Building

Budget Management

Accounting Data Entry

Collaboration and Idea-Sharing

Staffing & Retention

Market Research

Landing Page Optimization

Site Design & Coding

CRM Integration

Commitment to Customer Service

Cost Savings

Team Building/Training

PROFESSIONAL EXPERIENCE

SALES AND MARKETING ASSOCIATE

West Broad Residences, A Bozzuto Community Falls Church, VA 2018 – Present

Seasoned Leasing Consultant at Bozzuto, a diversified real estate company celebrated for developments, construction, property management and homebuilding. A key team member at a luxury apartment community with 285 units in beautiful Ivy City/ in a regional portfolio of 10 million. Consistently maintains 96% or better occupancy rates. Cross Trained in Bozzuto APM duties to include Management Reporting.

Negotiates, executes and evaluates/revises new and existing rental leasing agreements

Prepares move-in / move-out addendums using Yardi, MRI and other rent software programs.

Maintains occupancy reports and unit turn schedules.

Prepares all Monthly Operation Reports.

Inspects community grounds and reports any service needs to maintenance staff.

Maintains compliance regarding Fair Housing Act and company policy

Organizes and facilitates building events through 3rd party vendors and also Bozzuto sponsored Resident Events.

Contributes ideas for advertising community and improving resident retention to management.

Audits files and reports any issues requiring follow-up to Property Manager.

Manages a diverse continuum of supportive housing models, including ADU (Affordable Housing Units)

LEASING CONSULTANT

The Citizen at Shirlington Village Arlington, VA 2017 – 2018

Top Sales Consultant at The Citizen at Shirlington Village, managed by Waterton a real estate investment and property management company with a portfolio of approximately $5.0 billion in real estate assets. Contributed to an 8% sales increase in 2014 by improving lead-generation and sales-tracking methods.

Met with prospective renters and showcased units of interest.

Prepared and execute leases in accordance with our property standards and regulations.

Showed, leased and moved in prospective residents, and maintained an excellent customer service relationship with residents, vendors, co-workers and the community.

Informed residents of any changes to the rental agreement or upcoming problems with the property.

Assisted with weekly market surveys to help property stay competitive with compared properties within the market.

Converted phone calls to tours, property tours to leases and internet leads to tours and/or leases.

Maintained first class customer service relationships with prospects and residents.

SALES ASSOCIATE

Aflac Insurance Alexandria, VA 2016 – 2017

Seasoned Leasing Consultant at Bozzuto, a diversified real estate company celebrated for developments, construction, property management and homebuilding. A key team member at a luxury community with 281 units in beautiful Ivy City/ in a regional portfolio of million. Consistently maintains 95% or better occupancy rates.

Consulted and sold supplemental insurance plans.

Submitted claims and coordinated benefits.

Advised customers on their claim status, and to see if additional information was needed to be submitted if claim had been reviewed, processed or pending.

Resolved any issues with insured coverage, and would send detailed emails to research team to advise them correctly.

Responsible for advising any insured clients of their coverage under their selected plans, and answered all questions they may have.

Other Employment/ Banking Industry

SENIOR FINANCIAL SPECIALIST

Wells Fargo Bank Alexandria, VA 2010 – 2013

A Senior Financial Specialist responsible for selling investment products, mortgage loans, personal loans, and managing bank deposit accounts. Duties included recommending financial solutions to individuals and businesses to reach financial goals. With an unwavering commitment to customer service, I maintained a customer satisfaction rating of 93%, created forecast models based on current and past financial results. Interacting often with our senior management team and advised on financial planning (e.g. acquisitions, mergers and loans). Participated in regular audits and recommended corrective financial action plans. Developed financial models, taking legal limitations into consideration. Prepared budget reports, designed and reviewed fiscal policies.

SENIOR BRANCH MANAGER

Wells Fargo Bank Alexandria, VA 2000 – 2010

Manager of a staff of 5-15 responsible for daily banking operations and customer relations. Responsibilities included conducting monthly branch audits of all cash and receivable held in the branch, sharing knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs, assessing local market conditions and identifying prospective sales opportunities. Other financial duties included developing forecasts, financial objectives and business plans, adhering to high ethical standards, and comply with all regulations/applicable laws along with the oversight of customer relations and service as well as maintaining employee retention rate of 86%.

TECHNICAL SKILLS

Software: MS Word, MS Excel, MS PowerPoint, MS Outlook; Adobe Acrobat, Entrada, LRO, Real Page, Blue Moon

Email marketing/CRM Integration: Yardi; OpenLeads; ConstantContact; Responsys.

Internet advertising: Google AdWords; Yahoo! Search Marketing; Live Search Advertising; Ask; TextLinkAds; Federated Media; DoubleClick; b5media.

EDUCATION & TRAINING

BS, Business Management, Strayer University, Washington D.C. (2006)

Contact this candidate