Rukmin Trivedi

adgsjq@r.postjobfree.com +1-847-***-****

* * * * *

• Over 8+ years of IT experience across BI & reporting, troubleshooting and supporting more than 10 web applications, EDW (Enterprise Database Warehouse) and SW Quality assurance in computer systems & Networks.

• Acknowledged for capacity to analyze issues, expedite innovative solutions, and build the type of consensus-driven environment that contributes to on time customer support.

• Engineered database solution and provided architecture feedback for stable and scalable systems to the business.

• Support Clusters range up to 20 nodes across multiple Data Centers.

• Worked closely with application teams to identify the system design issues and permanent solution to reoccurring problems.

• Responsibility of managing, training new hire, and connecting support, deployment, and management team affectively.

• An excellent collaborator and good understanding of what is expected from a professional.

• Expert in using CRMs such as Salesforce, Copper, Autotask, ZOHO and Nutshell and other start-up tools. Skills & Abilities

• Expert in developing transition plans and environment models.

• SOA analysis and development.

• Exceptional knowledge of common web and application architectures and development methodologies.

• Excellent oral and written communication skills.

• Strong in analyzing project requirement, assumptions, and problem area for the business.

• Initiative-taker, outgoing action oriented, and ability to solve technical problems independently.

• Strong understanding of network components such as servers, firewalls, and LAN/WLAN networks.

• CMS (AVAYA) and ICM (CISCO) EDW.

• AWS (Amazon Web services)

• Associate and acquainted with CMS / ICM (AVAYA & CISCO Call Center Technology) Enterprise Database warehousing, Big Data.

• Salesforce, Autotask, Office 365 & Google cloud apps admin experienced. Technical Skill

• Language: XHTML, CSS, SQL, JavaScript, PHP, VB / C#. {Basic: JQuery, AJAX, Angular, XML, XSLT}

• Methodology: UML, User case diagram, SSADM, Waterfall, Agile.

• Database: T-SQL, Oracle 9i /10i / 11g, AWS, MySQL, Navicat, SDSQ.

• Web Server: Apache, WampServer, Xampp, IIS

• CRM: Salesforce, ZOHO, Copper and Nutshell.

• Cloud: AWS, Azure

• Other Tools: Adobe Photoshop CS5, Dreamweaver, Edit-plus, MS Office Full, MS Outlook, Visio.

• Software Testing: Test Plan, Black box Testing, UI/ Navigation/ Configuration /Performer testing using various tools such as Jira, Aasna & basecamp.

Rukmin Trivedi

adgsjq@r.postjobfree.com +1-847-***-****

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Experience

SR. Operation / Support Manager (Product Support / Deployment / Professional Service) June 2016 – Present

Quip Global Inc. (www.quipglobal.com)

(Industry – Event, automotive retail, construction and hospitality )

• Simultaneously managed multiple client projects from internal day-to-day activities with development, design and QA teams, to serve as the liaison for client communication and application support.

• Responsible for daily standups, task prioritization, and planning, management of development cycles, overseeing technical discussions and product delivery to clients and business stakeholders.

• Investigate complex issue to determine the root cause of the issue of application or server & provide resolution.

• Ensure consistent communication and satisfaction by managing client’s SLA.

• Manage IT team members in helping to assist and resolve customer tickets.

• Assisting deployment team with application installation & validation on cloud server.

• Work close with clients to continue improving business process. Sr. Enterprise Production Support Engineer ( Support / Deployment) February 2012 – April 2016 Aceyus Inc. (www.aceyus.com), Chicago IL

(Industry: Telecommunication / Call Center BI Reporting)

• Providing high level support for more than 10 web applications and EDW (Enterprise Database warehouse).

• Custom t-SQL Stored Procedures and Jobs, and all-around best practices consulting in the realm of Telecommunications. Effectively balance client expectations with development timelines

• Effectively balance client expectations with development & deployment timelines.

• Acting liaison between internal developer and business client users to effectively articulate goals and workflow in joint meetings

• Manage UAT (User Acceptance Testing) periods and answer detailed questions about the solution and track any issues from cradle to grave

• Create documentation on various issues / resolutions for the team.

• Initiate Change Control Board meetings leading to early identification of defects and risk areas.

• Proactively monitor health and visibility of the QA effort on multiple builds and test phases to ensure risk mitigation and up-front gap analysis.

• Bring junior members up to speed in real-time through training and solution walkthroughs.

• Function as software evangelist at tradeshows, conferences, and sales meetings to help generate business leads and sales that result in long-term clients.

Web Application Architecture January 2010 – October 2011 Rukmin Trivedi

adgsjq@r.postjobfree.com +1-847-***-****

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Studio Wonders (www.studiowonders.com), London, UK (Industry: Media Production industry)

• Creating Logical design, Database structure, architect and manage the implementation functionality of the company`s web application development.

• Define, test and promote the use of common third party across products.

• Making sure that all the software requirement initiative is according to the client requirement.

• Acts as primary mediator between application development and architecture teams. Graduate Project Manager / Application Architecture April 2010 – February 2011 LAN Solution LTD (www.lansltd.com), London, UK (Industry: IT - Management & Consulting)

• Managing individual project proposal - professional advice to client on the best solutions suited to their company.

• Produce project feasibility studies, planning, and tracking, methodology (Prince 2, Agile, SDLC, and waterfall).

• Collaborating with team management, visiting client`s site and analyzing their existing system.

• Capturing business requirement for the client & produce logical design according to client requirements.

• Create a budget, insuring project updates & met deadlines.

• Writing project lesson learn issue & plan for future project reference for the company. Education

• BSc in Computer Sciences (GPA 3.41)

January 2010 – 2011, University of Greenwich - London, UK Web Engineering, IT project & quality management, database design & management system, project, mobile computing, E-Commerce, final year project, information systems engineering

• Final Year Project Dissertation: UK Holiday Home Booking System

• Project Approach: Prince 2, Waterfall life cycle

• Project Phases: Feasibility, Analysis, Design, Implement, Testing, Maintenance

• Project Tools: MS Project, UML, USD (Use Case Diagram), SWOT analysis, WFD (Work Flow Diagram), ERD

(Entity Relation Diagram), Black Box testing

• Higher National Diploma (HND) in Computing

January 2009 – December 2010, London School of Science & Technology College - London, UK

• Higher National Certificate (HNC) in Computing

June 2007 – July 2008, South Thames College - London, UK LinkedIn: http://www.linkedin.com/in/rukmintrivedi References will be provided upon request

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