STEVEN V. REYNOLDS

San Antonio, TX *****

210-***-****

adgrj6@r.postjobfree.com

PROFESSIONAL SUMMARY

People Whisperer – Program Manager, Mentor, Developer, & Leader of People who happens to also be a Military Veteran with over 26 years of proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Accomplished measurable results while leading up to 57 direct reports in a dynamic and fast-paced environment. Possess a comprehensive background in process and program management encompassing aircraft maintenance, facility management, manufacturing, and quality assurance derived from conducting both domestic and global operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $85M while meeting the expectations of senior leadership. Possess extensive knowledge in multi-unit management, institutional instruction, and professional development. Recipient of multiple awards for outstanding performance and professionalism. Career supported by a Bachelor of Science in Business Administration and Management. HVAC certified with 26 years of experience maintaining, repairing, troubleshooting, and overhauling a myriad of HVAC and Refrigeration systems to support a diverse fleet of aircraft electronics and avionics cooling programs.

Operations Management

Stellar Customer Service

Team Building/Leadership

Analytical/Problem Solving

Conflict Resolution

Training and Development

Situational Leader/Mentor

Proven Adaptability/Flexibility

Executive Leadership

Strong Computer Skills

Experienced Supervisor

Diesel Engine Repair

PROFESSIONAL EXPERIENCE

PRATT & WHITNEY – North Berwick, ME

Senior Supervisor 2019 – Present

Provides leadership across five Business Unit Cells while applying ACE, lean & other continuous improvement techniques to develop and implement process improvement initiatives aimed at increasing quality, throughput and delivery integrity

Leads, coaches, mentors, & develops a multi-skilled group of team members engaged in the manufacture and repair of jet engine components that directly support corporate objectives & delivery commitments to a myriad of aerospace customers

Ensures employees are adequately trained and work in a safe and environmentally sound manner, commensurate with company and OSHA health and safety standards aimed at eliminating work-related injuries and employees’ lost work time

Executes business decisions in a fair and equitable manner, so as to ensure annual performance reviews accurately reflect employees’ performance, holds regular toolbox meetings, provides two-way communications, consistently applies policy/work rules, and provides clear and consistent communication of organizational goals and objectives

AECOM – Holloman Air Force Base

Supervisor 1 2018 – 2019

Manages & coordinates production activities generating labor dollar values of $6.5M & $20M involving 190+ personnel

Verified procedures, prepares schedules, expedites workflow, and visits job sites to insure safety compliance

Issues written and oral instructions, maintains harmony among workers, and adjusts errors and complaints

Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures

Studies and standardizes procedures to improve efficiency of subordinates & develop subordinate skillsets

Inspects work sites during and after completion to determine quality and completeness of work performed

Reviews all work order, labor time sheets, and material requests for accuracy before submitting for action

United States Air Force – Holloman Air Force Base

Group Superintendent 2015 – 2016

Managed HR operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintained compensation; determined production, productivity, quality, and customer-service strategies; designed systems; accumulated resources; resolved problems; implemented change

Implemented human resources strategies by establishing department accountabilities, included talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations

Developed human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligned monetary resources; developed action plans; measured and analyzed results; initiated corrective actions; minimized the impact of variances

Complied with federal, state, and local legal requirements by studying existing and new legislation anticipating legislation; enforcing adherence to requirements; advising management on needed actions

Supervised and oversaw the personnel, supply, training, and inspection responsibility of a research, development, test and evaluation company of 595 personnel

Developed programs to prevent substance abuse, combat social problems, and health promotion

Provided career guidance and skills assessment to personnel on varied topics to include employee benefits, educational opportunities, job proficiency, and career advancement

United States Air Force – Holloman Air Force Base

Squadron Superintendent 2014 – 2015

Developed and implemented HR strategies and initiatives aligned with the overall business strategy

Supported current and future business needs through the development, engagement, motivation and preservation of human capital

Developed and monitored overall HR strategies, systems, tactics and procedures across the organization

Bridged management and employee relations by addressing demands, grievances or other issues

Nurtured a positive working environment

Managed the recruitment and selection process

Oversaw and managed a performance appraisal system that droves high performance

Maintained pay plan and benefits program

Assessed training needs to apply and monitor training programs

Reported to management and provided decision support through HR metrics

Ensured legal compliance throughout human resource management

Directed personnel training, and labor relations activities

Identified staff vacancies and recruited, interviewed, and selected applicant

Served as a link between management and employees by handling questions, interpreting and administrating contracts, and helping resolve work-related problems to foster positive working environment

Managed a staff which is responsible for resourcing 780 Civilians and Soldiers; Trained the HR community on pertinent issues unique to the command and communicated changes in the field for approximately 780 HR military and civilian personnel

Responsible for guidance and structure of course development for the Army’s premier Senior Leaders course

Provided policy and direction to conduct, supervise, and coordinate audits and investigations relating to the programs and organization operations in the sustainment community missions with a 100% success rating

United States Air Force – Holloman Air Force Base

Aerospace Ground Equipment Manager 2013-2014

Managed daily, weekly and monthly performance of a 26 person team; coordinated production efforts w/airfield & maintenance control agencies to support a myriad of aircraft/airframes in support of 4.3K sorties

Ensured adequate procurement of tool, equipment and materials specific to the mission need. Developed & implemented 20 programs; oversaw scheduled/unscheduled maintenance activities on 557 equipment assets

Coordinated all service activities to meet schedules and goals. Ensured maintenance actions were completed as scheduled and in accordance w/technical data, and that all employees strictly adhere environmental regulations

Reviewed and evaluated quality trend analysis data, adjusted productivity methods, and implemented corrective actions where necessary to reduce negative quality indicators

Monitored status of service and part procurement. Took action to eliminate delays and part shortages. Restructured maintenance priorities; organized & trained personnel; eliminated 70% of ‘awaiting parts’ backlog

Developed continuous improvement philosophy; identified training opportunities which drove down quality issues and improved safety practices, quality, delivery and overall cost

United States Air Force – Various Locations

Aerospace Ground Equipment Craftsman 1990-2004

Supervised upwards of 18 personnel, while performing maintenance on turbine-powered, diesel-powered generators, air conditioners, hydraulic test stands, and a myriad of diverse Aerospace Ground Equipment

Singlehandedly and while working as a team, repaired electronic and electric circuitry, control devices and governors using test equipment and hand tools to troubleshoot, analyze, and test associated equipment

Services, operates, inspects, maintains, troubleshoots and tests Aerospace Ground Equipment in accordance with applicable technical publications and in support the operational flying mission

Documents, annotates, records, and archives pertinent data on equipment maintenance data collection forms while subsequently entering applicable data in the respective Maintenance Information System

Operated tow vehicles, and two-way radios to provide dispatch and service in support of aerospace maintenance operations for more than 8 diverse aircraft mission sets

Ensures Time Compliance Technical Order completion, while supporting the National Airborne Operation Center, Special Assignment Airlift Missions, isochronal inspections, aircraft fuel cell, and all back shop functions

EDUCATION

Bachelors of Science, Business Administration / Management, Trident University International, Cypress, CA – 2014 Summa Cum Laude

Community College of the Air Force, Montgomery, AL

Professional Manager Certification – 2013

Associate of Science, Human Resources – 2011

Associate of Science, Instructor of Technology and Military Science – 2006

Associate of Science, Aerospace Ground Equipment Technology – 2004

TRAINING/CERTIFICATIONS

CFC/HCFC Refrigerant Processing Certification May 19, 1994

Certificate Number: J6ASP3E151-029-970520-110331

TECHNICAL SKILLS

Software: Microsoft Office Suite (2003, 2007, 2010), Office 365

Operating Systems: Mac / Microsoft Windows (95, 98, XP), Windows 7, Windows 8, Windows 10

VOLUNTEER AFFLIATIONS

Executive Board Member Children In Need of Service (CHINS) (2012 – 2016)

Executive Board Member United Way of Otero County (2010 – 2012)

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