Pamela M. Mason

**** **** ***** ******, ** *****

914-***-****

adgriw@r.postjobfree.com

Employment History:

**/**** - *******: Custome Service Specialist

Burke Energy Heat: 475 Commerce St. Hawthorne, NY 10532

Call Center Environment Scheduling Appointments, Collect Payments, Communiction with other

Departments, Take Inbound Calls. Make Outbound Calls, Update Customer Acounts, Process Payments,

Process Claims for Billing, Confirm Appointments, Trained New Employee's, Educate Customers about

Various Products.

3/1996 – 6/2018:

DHL Express: 501 10th Street, New York, 10018

Operational Specialist: Answered Phones, Corrected Packages, Updated Shipments, Verified

Shipments, Called Customers, Verified their Address, Answer Calls, Handled Shipments, Directed

Drivers. Worked, The Front Counter, Shipped Packages, Gave Quotes, Updated Address, Corrected

Miss-Routed Packages, Handled Hazard Shipments, Sent Nightly Reports.

Customer Serice Specialist: Answer Customer Calls, Schedule Pick Ups for Shipments,

Tracked & Traced Packages, Qouted Shipments, Message Other Stations for Drivers

Lead Agent: Took Escalaton Calls from Customer Service Reps,Trained Agents, Recruited &

Interview New Hires.

Dispatcher: Dispatch the Drivers, Monitored Pickups & Deliveries, Called Customer to Verify

Shipments, Created Hourly Reports to Station Supervisors.

1/1995 – 1/1996

Chemical Bank: 202 Hartsdale Rd, Hartsdale, New York

Teller: Helped Customer with Accounts, Verified Money, Counted Money Orders,

Made Accounts Deposits and Withdrawals.

9/1993 -12/1995

MCI Telecommunication: 1100 King St, Rye Brook, New York, 10595

Customer Service Representative: Assisted with Customer Service Calls, Helped Customer

With Billing Issues, Credited Customer Accounts

Education:

September - 2019 – Austust 2020 Stratford Career Institute, Funeral Director

September - 1987 – June 1989 Iona College, New Rochelle, NY., Business Management

September - 1984 - June 1986 Pace Business School, Yonkers, NY., Business Management/ Commications

September - 1980 - June 1984 St. Gabriel HS, New Rochelle, NY., Basic Classes

Skills: Microsoft Word, Typing, Filling, Scanning, Faxing, Data Entry, Record Keeping, Phone Etiquette,

Personality

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