KRISTINA PFEIFER

Merrick NY adgqel@r.postjobfree.com 516-***-****

PROFESSIONAL EXPERIENCE

HU KITCHEN August 2019 - August 2020

Sales & Marketing Coordinator Brand Ambassador

Managed specialized brand sampling for Instagram influencers, industry & national celebrities

(100+ unique clients and marketing partners) via both couture sampler gift boxes & Netsuite automated processing

Managed all trade show operations including booth contracts, placement, set up and break down, packing and shipping equipment/samples, and registration.

Acted as Brand Ambassador at trade shows, NYC restaurant, and marketing events

Managed executive, marketing, and sales team calendars, budgets, and scheduled travel

Coordinated Sales and Logistics teams ensuring timely & accurate deliveries of orders processed through Netsuite for Marketing department

Tracked promotional results via MODUS & reported results to Brand Manager & Sales Director THE BATTILORO LAW GROUP September 2017 - August 2019 Paralegal & Executive Assistant to Managing Attorney Social Media Marketing Lead

Created & managed the firm’s social media presence - daily posting on multiple platforms and building the firm’s online presence & engagement on Facebook, Instagram, and LinkedIn

Designed monthly subscription newsletters for clientele & managed email marketing campaigns

Managed company engagement & culture via office lunches, events, and outings

Managed CRM & client services - regularly interacting via phone, text, and email for client management best practices (settlement paperwork, case inquiries, updates, hearing dates, etc)

Managed daily communications with the NYS Board of Law Examiners

Finalized all end of settlement workflow including the drafting of C300.5 Stipulations and C32 Section 32's, corresponding with clients, attorneys, and adjusters to acquire signatures, and submitted to the BOLE

NYU WINTHROP HOSPITAL December 2015 - August 2017

Fundraising Development Support Assistant & Donor Experience Associate

Created & managed the social media program for the Grateful Patients Initiative expanding donor demographics and boosting donation sizes 2%

Created the gift package marketing program for donor retention

Implemented & managed the CRM donations entry process

Managed donor profiles in the CRM, providing fundraiser team with accurate reports on active donors

Generated monthly fundraising reports for senior management reflecting the capital raised by each 1

sub department, providing monitoring insights to donor health

Oversaw the process of obtaining and tracking donor's payments for pledges

Prepared acknowledgement letters to donors - fostering relationships and ensuring donor retention YoY

Coordinated processed payments to the finance department for reconciliation MARCHON EYEWEAR November 2014 - December 2015

Customer Experience Associate & Brand Ambassador Accounts Receivable

Primary point of contact for all sales & customer service

Managed all order, shipping, and account processes, maintenance issues, and ticket resolutions

Maintained sales quotas during out-of-stocks via outbound upselling of comparable product

Top performer promoted to the accounts receivable customer service team

Exceeded CS minimum call quality standards maintaining a 97% overall customer satisfaction rating

NYU WINTHROP HOSPITAL July 2010 - August 2014

Medical Specialties Executive Assistant Patient Experience Team Lead

Oversaw the insurance referral process & increased on-time claim payments by 9%

Improved customer service by coordinating medical supply vendors on patients’ behalf

Trained 15 Patient Experience Associates in Sleep Disorders Division

Coordinated with insurance companies to obtain prior-authorizations for outpatient sleep studies

Revised clinical correspondence notes for leading physicians

Streamlined documentation and communication management of patient inquiries and healthcare needs directly to physicians

Administered and managed patient appointments within revenue cycle and workflow software programs

EDUCATION

Dickinson College 2010

BA International Business Minor : Visual Arts

AWARDS

NCAA National Qualifying Team 2006 - 2009

LEADERSHIP

Cross Country Team Captain 2008 - 2009

SKILLS

Netsuite, Streak, Shopify, Modus, DHL, Mailchimp, Adobe Photoshop, Raiser's Edge NXT, CAD (Cisco Agent Desktop), Facebook, Microsoft 365, Transcend Web Console, SAP (Systems, Application, & Products in data processing), Instagram, Clio, Pipedrive, Workflow, IDX Centricity, Instagram, LinkedIn 2

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