DONNA. DOUGLAS

**** ******* ******, *** # ****, Toronto, ON M9V 4M2

(647) 448 – 5596 adgqdl@r.postjobfree.com

Career Profile:

Administration support, clerical, data entry, customer service

Exposure to different areas in the industry field through involvement with management. Demonstrated the ability to work effectively as part of a team or individually. Developed strength in the following areas:

Excellent customer service and telephone approach

Provided support to clients, management and team members in a timely manner

Aptitude for working effectively verbally and in written communication with clients and staffs

Accomplishment

Created and maintained client files with new and updated information in Excel database

Developed and track database for training material and supplies

Managed projects for production and distribution of training materials across Canada for clients to achieve their goals and obtain a certificate for the insurance license

Professional Experience 2006 – 2018

PricewaterhouseCoopers

Senior mail room clerk, hospitality and customer care representative

Provided exceptional customer service in a high demanding and stressful work environment

Contributed by training and supervising new staff members

Mentored and coached junior staff members

Handled incoming calls, responded to employees and clients in a timely manner

Processed and distributed in-coming mail and couriers throughout the company

Dedicated person for time sensitive mail scheduled deliveries and pick up

Provided support to coordinate workshops, seminars for engagement leaders and managers

Re-stacked, replenished and maintained a consistent level of supply usage in storage

Adequate maintenance in staff lounge and meeting rooms daily

Founder of recycling project

Developed a recycling pilot program to retrieve re-stackable writing instruments

Collected and sorted used stationary

Re-stacked approximately 120 assorted boxes providing savings of over a thousand dollars for the firm within a three months period

Returned broken items to Staples Canada for recycling with cost of several hundreds of dollars

Sun Life Financial (Atria) 2004 - 2005

Sorted large quantities of in-coming mails from Canada Post by departments for processing: medical, dental and vision on a time sensitive manner daily

TOSI Placement Services Inc. 2003 – 2005

Worked in a contract capacity providing reception/switchboard/mailroom and administrative support for the following companies:

Deloitte – Reception

Answered in-coming calls and directed to the appropriate department promptly

Greet clients

Booked meeting rooms

Organized lunch order for meetings

Sorted and distributed in-coming mails to clients promptly on a daily basis

Apotex Inc – Reception/switchboard

Provided prompt response to in-coming calls directing them to appropriate department

Canada Mortgage and Housing Corporation - Administration

Compiled information from rental marketing surveys, accurately checked and recorded in database

PricewaterhouseCoopers 2000 – 2002

Administrative Assistant and Data entry clerk

Edited, scanned, cut and paste hard copy resumes into PRISM (Lotus Notes) database

Assisted with various distributions to clients and staffs globally

Processed high volume of electronic and hard copy resumes with time sensitivity turn around

Distributed recruiting printed materials to consultants

Updated clients file on a regular basis upon receipt of new or additional information

Managed in-coming emails and phone calls from clients local and international

Sun Life Financial 1990 - 1999

Continuing Education Dept. Admin/Clerical Support

Accurately recorded and maintained client’s registration information in Lotus Notes database

Supplied clients with training materials for licensing exams

Reimbursed refund for cancelled courses

Prepared and Issued completed course certificates

Stocked and replenished printed materials in storage on a weekly basis

Technical Skills

MS Word, Excel, Lotus Notes, PowerPoint and Windows

Education & Professional Development

PricewaterhouseCoopers – In-house learning and development courses 2006-2018

Creative writing, Diversity, Google, Proof reading and editing, Date entry

Northview Height Academy Toronto 1990

Accounts payable and invoicing

Word processing

Emery Collegiate Toronto 1989

Data entry

Interests

Community outreach, graphics designing, mentoring, sewing and interior decorating

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