James F. Gibbons
** *** **** **** ****, MA ***** Phone: 617-***-**** Email: adgoot@r.postjobfree.com Career Summary
Extensive experience working in Sales, Customer Success, Marketing and related roles. Committed to securing and developing new business, maintaining existing accounts, providing the best customer experience, and delivering top results. Strong interpersonal communication and customer service skills. Experienced in hiring, training, and managing employees. Consummate team player Experience
Mansfield Sales Partners Andover, MA
January 2019 – September 2019
Sales Consultant
As a Sales Consultant for Mansfield Sales Partners I am embedded as a Customer Success Account Manager at Adaptive Corporation. Adaptive Corporation is a Platinum Partner and value-added re-seller of Dassault Systemes engineering software, as well as a value-added re-seller of Mark Forge 3D Printers and Creaform metrology scanning devices.
Uncovered and developed over $750,000 in opportunities among all lines of business
Utilized consultative sales techniques to understand customers’ needs and present solutions
Quarterbacked opportunities and service issues to ensure appropriate personnel were engaging to provide solutions
Wrote reports to recommend refinements to Adaptive Corporation's organizational processes
Coached and trained Mansfield personal on Adaptive value propositions Digital Guardian Waltham, MA
July 2015 – October 2018
Senior Federal Inside Sales Executive
Integral member of Digital Guardian’s federal sales team. Headquarters liaison to the Reston, VA office and remote federal team member. sales support and inside sales specialist
Collaborated and communicated with OSR’s and across all levels of the organization to close multimillion-dollar enterprise software sales within the federal vertical market
Successfully cold called to develop leads and nurtured into pipeline opportunities
Developed email, voicemail and elevator pitch messaging for both the federal and commercial teams
Presented Digital Guardian’s value propositions via email, phone, web and on-site meetings
Trained federal channel partners on DG’s founding story, use cases, elevator pitch and battle cards
Identified targets and executed campaigns with federal channel partners
Presented Digital Guardian’s products and services at trade shows and conferences
Participated as board member of One DG whose mission was to increase collaboration and communication throughout the company with social engagements and corporate citizenship RSA, The Security Division of EMC Bedford, MA
November 2013 - April 2015
Customer Success Manager
Member of RSA’s first ever Customer Success group, focused on top 10% of RSA commercial customers. Responsible for managing brand loyalty by providing resources for and advocating on behalf of strategic customers.
Developed, maintained, and improved relationships with C and Director Level IT Security executives
Evaluated customers’ holistic experience with RSA products, services, support and programs
Uncovered leads and opportunities for the RSA Commercial Sales Team in excess of $700,000
Collaborated with groups and personnel to establish roadmaps to improve customer experience
Identified, tracked, and reported on customer trends, perceptions and initiatives
Recognized “At Risk” customers and customized business strategies to meet customer’s needs.
Facilitated internal resources to respond to customer questions and solve customer challenges James F. Gibbons
13 Saw Mill Road Stow, MA 01775 Phone: 617-***-**** Email: adgoot@r.postjobfree.com Juniper Networks Westford, MA
April 2013 – July 2013
Sales Operations Support (Consultant)
Preformed essential support for The Director of Marketing Operations, Salesforce.com Admin Staff, The Global Sales Finance Team and the Global Sales Operations Team.
Completed SFDC, CRM lead reassignment project for Global Marketing
Developed SFDC reports to define scope, improve workflow and show progress
Wrote process documentation for manual lead assignment
Consulted with Theatre Marketing to relay lead assignment rules and SFDC behavior
Preformed QA testing of the Juniper Configurator Quote Tool User Interface to validate behavior
Analyzed product reports for inaccuracies, edited and updated product information
Summarized and reported observations and findings on all projects
Made recommendations for training and changes to SFDC and Juniper Configurator system behavior Abbott Diabetes Care Andover, MA
March 2010 – October 2012
Sales Specialist
Instrumental in developing Inside Sales and Customer Service role for government accounts. Served as primary Sales and Customer Service Specialist for all of Abbott’s internal and external government customers and accounts including Department of Defense, Veterans Administration, Indian Health and Bureau of Prisons throughout the U.S. and overseas
Developed and maintained relationships with key account and government contacts
Work cooperatively with customers, Government Sales Manager; Government Account Representatives,
Triaged pricing, contract linkage, billing and invoice issues to appropriate internal departments
Greatly Improved customers satisfaction and reduced customer complaints and issues
Consulted with Government Account Managers, Project Managers, and Customers to ascertain areas of greatest need for the government sales support role
Analyzed existing systems, procedures and processes to identify redundancies and inefficiencies
Leveraged technology to improve existing processes and develop new order management procedures
Collaborated with Salesforce.com administrators and developers to build modules, reports and dashboards specific to the Government Sales Support role
Streamlined and innovated processes to reduce costs and increase revenues
Implemented new rules and processes to communicate order status and product availability
Directly maintained and updated a customer base of over 700 Accounts and 10,000 contacts
Represented Abbott Diabetes Care products and services at various health fairs and trade shows
Created and successfully completed call and e-mail campaigns to prospects and current customers
Facilitated logistics for Government team that produced $47m in revenues in 2011
Fulfilled customer orders taken by email, fax and phone from field sales representatives, customers and internal departments
Consulting Positions from 2007-2009 in Account Management, Inside Sales and Business Development at Deluxe Corp, Accela Communications and Liquid Machines. Education
Curry College Milton, Massachusetts
Bachelor of Arts in Communications, Concentration in Radio Broadcasting