*

CURRICULUM VITAE

PERSONAL DETAILS

Name: Neliswa Crease Mdongwe

ID: 731**********

Nationality: South African

Gender: Female

Race: African

Current Location: Table View

Languages: English and Xhosa

Marital Status: Single

Driver License: Yes

Permanent / Contract: Permanent

Soft Skills: Highly motivated, dedicated, loyal, enthusiastic, energetic, team player, EDUCATION AND TRAINING

High School: Dlulisa

SSS Matric

Date Completed: 1990

Course :

Assessor

Institute :People

development Africa

Date completed : 2005

Course: Moderator

Date completed: 2010

Other courses attended

ICDL Computer Drivers Licence 2004

Admin Course 1999

Health and Safety 2017

Fire Fighting 2017

SharePoint 2017

Direct Axis Contact Centre Level 3 2018

Achievements

Merits in Sports Soft Ball and Captain

Merits in Speech and Drama

XRC Executive Member

Merits History

Membership

2

● Service Seta

● ETDP Seta

● Mict Seta

● Incubator Program CITI Is A Business Entrepreneur Program For Women In Technology

● ICT Innovation Computer Technology

● Face Challenges And Achieve Goals And Multitask

I believe in a Team, trust and respect committed to the wellbeing of team-members, work balance, holistic and health care. Work with positive attitude, solutions, and orientation, accountability, learning and leadership behaviours.

Iam Business orianteted .Ability to inspire others optimistic, positive energy .capacity to collaborate, integrate and facilitate teamwork.

Self-monitoring, personal management and self-disciplined. Sense of personal accountability, Endurance, tenacity, persistence assertive without being hostile. COMPUTER LITERACY

MS Office Windows, Microsoft Word, Excel, Power Point, Internet and Email, Access COMPANY: CLASSIC OPTIONS

Date: Jan 2013 - 2020

POSITION: Administrator

Duties include the following:

Analyse talent supply as an Admin Manager both internal and external assessment considering needs and goals and objectives of the clients. Identify gaps.

● Organising,promoting and facilitate E -learning Microsoft packages Software courses inclusive of the following Microsoft Teams, Office 365, Google and use of Applications Platfoms,Zoom,Skype and use upload of Learning Management materials soft skills into the system for training .Life skills, Life Orientation Programs which include HIV, use of Hygiene measures to prevent spread of diseases in our workplace environment . Currently focusing on Covid 19 Preventative measures.

● Training conducted through social distancing using Educational Platforms like Webinar, Zoom,Messenger, Telegraph for communication Aim and objective to provide our variety of services that would help create a platform for the professionals that are already in the field to accelerate their performance in a Workplace. Using technology as a tool in the platform of a need in our environment. Workforce Management Planner : Developing an action plan, implement a plan Monitor and evaluate a plan Take into account agents skill set, preferences, availability time keeping and attendance.

Forecast demand, build in one –off events.

Schedule agents, monitor events and adherence report on actual activity. Forecasts and scheduling when necessary

Decide business service levels across channel

Time keeping and attendance.

Performance Management, Business continuity planning of fixed shifts, flexi Time, and rotating shift

3

Annualised hours, part time shifts, homeworkers, reserve working schedule Provide Strategic Training & Development Leadership

● Identify key development theme across the organization

● Compile strategic framework for skills acquisition programmes to meet current and future organizational requirements

● Ensure training and development programmes support the organizational strategy as well as the HR Strategy

● Develop and monitor skills acquisition and development implementation

● Monitor and assess the impact of training initiatives and modify according Deliver efficient and appropriate training service

● Lead and direct the training team

● Identify skills gaps in terms of critical skills within the organization

● Co-ordinate the identification of competency acquisition opportunities for all staff in association with line managers

● Ensure training supports organizational succession plan

● Develop training targets for identified skills gaps Life skills,Health and Safety and HIV

● Ensure competency assessments are conducted

● Ensure individual training plans are implemented and audited

● Identify appropriate and cost-effective training solutions to meet skills demands for the organization.

MISSION

It is to Train, assess, moderate professionals/employees that are already in the field to improve their working performance and accelerate skills competency at the work place using computer as a tool for expression in the language that the business society utilizes to communicate today. We have rendered training projects with a variety of department to upskill their performance in their work place

● Identify and assess future and current training needs through job analysis, career paths, on-the-job performance appraisals and consultation with direct and regional managers. Of the organisations

● Draw an overall or individualised training and development plan that addresses needs.

● Deploy a wide variety of training methods, suitable for classroom and on-sit environments.

● Conduct effective induction and orientation training sessions

● Monitor and evaluate training program’s effectiveness, success and periodically and reporting.

● Prepare, implement and manage training budget.

● Provide opportunities for ongoing development and succession planning within the business.

● Resolve any specific problems and tailor programmes as necessary.

● Maintain a keen understanding of training trends, developments and best practices.

● Manage staff of classroom facilitators.

4

● Provide performance feedback.

● Conduct continuing education training.

● Assist with the development of strategic plans.

● Co-ordinate and oversee student activities.

● Upgrading computers setting up of printer from the server to all users

● Setting up of password for each user

● Installation of Software and configurations

● Repair and restore components

● Setting of scanners and projectors using laptop for teaching practices

● Configure internet settings

● Serving primarily as a recruiter, the campus manager uses marketing and sales skills to generate interest in promotional activities and increase enrolment.

● Work with Educational institution and work with administrators and advisors to organize events.

● Assemble and oversee a marketing staff whose main goal is to develop business and sales plans according to industry trends.

● Ensure adherence to all statutory and regulatory regulations.

● Develop and implement various business plans on quarterly and monthly basis ensure effective working of everyday operations.

● Monitor all objectives and strategic goals for operations and finances and ensure achievement of same.

● Develop various new academic programs and provide modification to all current programs.

● Administer all student recruitment and ensure achievement of all objectives.

● Coordinate with human resource departments and develop various succession plans for management.

● Monitor all work and ensure compliance with all federal and state regulations. Provide support to all services and ensure completion of all student demands.

● Supervise all administrative functions for campus and ensure neat and clean appearance. Supervise and provide required training to mid-level management

● Develops training interventions in line with business and client requirements by utilizing the company’s training delivery methodology, ensuring alignment with the Skills Development Act

● Develops and aligns course material to outcomes (and unit standards)

● Designs and maintains training manual

● Designs and maintains training manuals Soft skills programs

● Delivers training interventions focused on interpersonal skills

● Facilitates workshops and working sessions

● Uses adult learner methodologies

● Conducts evaluations and feedback sessions for the operational team

● Conducts performance improvement coaching sessions with the operational team

● Implements the roll-out of specific technical and business-unit specific learning

● Completes training assessments

● Ensures process in place for assessing return on investment

● Assists in the selection of accredited external service providers

● Conducts training needs analyses for the Business units

● Proposes solutions to fill any identified gaps in competence

● Collaborates with Operations management to ensure that competence gaps are filled

● Ensures knowledge of business issues is current:

● Update Company documents Ariba system (Trade World) 5

● BBBEE Level status, CSD, Coida, Tax Clearance E filing, Annual returns, Accreditation Status Training facilitators for training interventions

● Identifies trends and common challenges in business units and makes recommendations for solutions in collaboration with other Capability

● Development Facilitators

● Facilitation of learning, lecturing, tutoring,

● Assessments and research

● Setting and marking of assessments (including exam papers).

● Preparation of notes and additional study materials Quality assurance of learning material.

General administration

● General academic administration & Training:

● Ensure the accurate and timeous payments of subcontractor invoices

● Ensure training is planned as and when required

● Ensure that all Purchase Orders are submitted to Finance once training dates are finalised

● Update company system with all training dates as well as certificates received

● Prepare training agreements once training has been confirmed and submit signed agreements to Finance Plan training report.

● Together with the relevant company appointed persons, plan, coordinate and generate endorsements as and when required.

● Arrange flights and accommodation for subcontractors booked on training through the Logistics department as and when required

● Maintain a register and records of all training done for audits and reports

● Arrange interviews with new candidates together with the relevant manager Assist with the loading of new documentation for active subcontractors Projects performed: 10 Schools in the Western Cape and NGOs

● Co-ordinate and oversee student activities.

● Upgrading computers setting up of printer from the server to all users

● Setting up of password for each user

● Installation of Software and configurations

● Repair and restore components

● Setting of scanners and projectors using laptop for teaching practices

● Configure internet settings

● Serving primarily as a recruiter, the campus manager uses marketing and sales skills to generate interest in promotional activities and increase enrolment.

● Work with Educational institution and work with administrators and advisors to organize events.

● Assemble and oversee a marketing staff whose main goal is to develop business and sales plans according to industry trends.

● Ensure adherence to all statutory and regulatory regulations.

● Develop and implement various business plans on quarterly and monthly basis ensure effective working of everyday operations.

● Monitor all objectives and strategic goals for operations and finances and ensure achievement of same

● Develop various new academic programs and provide modification to all current programs.

● Administer all student recruitment and ensure achievement of all objectives.

● Coordinate with human resource departments and develop various succession plans for management.

6

● Monitor all work and ensure compliance with all federal and state regulations. Provide support to all services and ensure completion of all student demands.

● Supervise all administrative functions for campus and ensure neat and clean appearance. Supervise and provide required training to mid-level management.

Project In Schools Conducted.

Duties and responsibilities:

● Oversee the planning, management, co-ordination and financial control of the allocated project and its scope of work.

● Start: Ensure that all the relevant documentation, drawings and information are obtained from the various other departments prior to commencement of the project.

● Planning: Project planning, to include: Scope, Time, Cost, Quality, Human Resources, Communication, Risk, Procurement and Stakeholders.

● Scope: Understand Scope of works and manage any scope changes. Time: Ensure Projects are completed within the time period specified and all time extensions are communicated to the client within the specified time. Cost: Manage the project budget, ensuring all cost are controlled and the projects are completed within the gross profit required.

● Quality: Ensuring that all work is performed as per client specifications – any quality deviations and corrective actions to be reported and managed accordingly.

Resources: Manage both internal and external team expectations and ensure that the necessary resources are in place for successful execution of the project.

Communication: Communications of progress, variation orders, site instructions, risks, quality, site issues and any other project related activities to the relevant parties.

● Risk: Managing of risk throughout the duration of the project and take the necessary preventive and contingent actions to mitigate or avoid the risk. Procurement: Manage and ensure all the necessary purchase orders are issued for execution of work, the timely delivery of stock to site and ensure minimal wastage.

● Stakeholders: Manage all stakeholder expectations and communicate all the necessary information to all stakeholders concerned.

● Closing of project: To ensure all projects are closed off, either in stages or entirely, and all the necessary information and documentation are provided to the relevant parties to ensure successful invoicing to prevent unnecessary delays.

Any other reasonable duties which may be required from management from time to time.

Learner ships Training in schools

Supervise the student administration frontline and Registration Office

Responsible for the general administration and support to Management

Ensure sound quality and client assurance – internal and external

Sound management of resources including student finance and admissions guidelines

Monitor stock and order office supplies

● Ensure proper email distribution

● Prepare and monitor office budget on line

7

● Keep updated records of office expenses and costs

● Ensure company’s policies and security requirements are met.

● Proven work experience as a Front desk manager or Reception manager

● Hands on experience with office machines (e.g. fax machines and printers)

● Thorough knowledge of customer service, office management and basic bookkeeping procedures

● Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required.

Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships

● Co-worker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

● Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Spirit to Serve.

● Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential. Generating Talent and Organizational Capability

Talent Management - Providing guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Company: Robben Island

Date: March 2018- Feb 2019

Position: Project Coordinator

Duties: Transcribing, DVD for Ex -political Prisoners Reason for Leaving Contract

Project conducted

COMPANY: Rural Development

Date: Jan 2016 - November2017

POSITION: TRAINING MANAGER

Duties Project Manager

Conducted Projects for Rural Development

● Supply of Cleaning material and

Cleaning Services Ceres,

Stellenbosch, Clan William and

Mowbray

Contract

Company: Events for Social Development in Western Cape Co-ordinated an Event Gugulethu Sport complex

Hiring of Chairs, Tables, Sound Equipment, Cloths, Chair covers, Table cloths Position: Project Manager

Date: September 2017

Contract

8

Company: Dept. of Health Training Project for

Dept. Of Health Stikland and Red Cross hospital

Position: Training Coordinator

Date: Feb - September 2016

● Effective Communication training for their employees

● Stress management For Red cross Employees

● Computer Training Red Cross Hospital

Company : City Of Cape Town

Position: Computer Trainer (Ms Office Program)

Date: Feb – June 2015

Main duties performed:

● Training unemployed youth computer literacy skills in different Wards Councillors in Cape Town

● Basic to advanced skills

● Typing skills, Microsoft Word,Microsoft Excel .Power Point,Microsoft Outlook

● Internet and Email

● Drafting documents

● Assessing individual/group computer software & typing training needs

● Planning, preparing and researching lesson

● Organizing, promoting and facilitate E-learning software courses

● Developing and delivering programmes of learning activities

● Preparing course materials

● Spending contact time with learners on an individual or group bas

● Invigilating examinations

● Develops training interventions in line with business and client requirements by utilizing the company’s training delivery methodology, ensuring alignment with the Skills Development Act

● Develops and aligns course material to outcomes (and unit standards)

● Designs and maintains training manual

● Designs and maintains training manuals Soft skills programs

● Delivers training interventions focused on interpersonal skills

● Facilitates workshops and working sessions

● Uses adult learner methodologies

● Conducts evaluations and feedback sessions for the operational team

● Conducts performance improvement coaching sessions with the operational team

● Implements the roll-out of specific technical and business-unit specific learning

● Completes training assessments

● Ensures process in place for assessing return on investment

● Assists in the selection of accredited external service providers

● Conducts training needs analyses for the Business units

● Proposes solutions to fill any identified gaps in competence

● Collaborates with Operations management to ensure that competence gaps are filled

● Ensures knowledge of business issues is current

● Identifies trends and common challenges in business units and makes recommendations for solutions in collaboration with other Capability Development Facilitators

● Facilitation of learning, lecturing, tutoring, assessments and research 9

● Setting and marking of assessments (including exam papers).

● Preparation of notes and additional study materials.

● Quality assurance of learning material.

● General administration.

● General academic administration.

● Marking of tests, exams, and assignments.

● Participate in professional development opportunities. Company: Trainer Mentech Foundation

Position: Train the Trainer End user computing Training Date : May –July 2014

Main duties performed:

● Manage the Trainers on site within the business units in order to establish direction, and ensure delivery of Business Unit-specific training and development interventions to meet the customer needs through the deployment of best practice methodologies.

● Develops training interventions in line with business and client requirements by utilizing the company’s training delivery methodology, ensuring alignment with the Skills Development Act

● Develops and aligns course material to outcomes (and unit standards)

● Designs and maintains training manual

● Designs and maintains training manuals Soft skills programs

● Delivers training interventions focused on interpersonal skills /life orientation /life skills and HIV

● Training on hygiene as a best preventative measure

● Facilitates workshops and working session on Health and Safety and First aid

Uses adult learner methodologies

● Conducts evaluations and feedback sessions for the operational team

● Conducts performance improvement coaching sessions with the operational team

● Implements the roll-out of specific technical and business-unit specific learning

● Coach and mentor on life skills and HIV

● Ensures process in place for assessing return on investment

● Proposes solutions to fill any identified gaps in competence

● Collaborates with Operations management to ensure that competence gaps are filled

● Ensures knowledge of business issues is current

● Identifies trends and common challenges in business units and makes recommendations for solutions in collaboration with other Capability Development Facilitators

● Facilitation of learning, lecturing, tutoring, assessments and research

● Setting and marking of assessments (including exam papers).

● Preparation of notes and additional study materials.

● Quality assurance of learning material and Issuing of certificates Reason for Leaving: Contract

General administration.

● General academic administration.

● Marking of tests, exams, and assignments.

● Develops training interventions in line with business and client requirements by utilizing the company’s training delivery methodology, ensuring alignment with the Skills Development Act 10

Reason for Leaving: Contract

Company: SASSA Western Cape

Position Training Administrator

Date September 2013

Main duties performed:

● Supervise the candidates administration frontline and Registration Office

● Responsible for the general administration and support to Management

● Ensure sound quality and client assurance – internal and external

● Sound management of resources including student finance and admissions guidelines

● Health and Safety procedures in a workplace environment Use of Chemicals and consumables aligned with SABS Rules and regulations in a workplace environment along with uniform procedures

● Delivers training interventions focused on interpersonal skills /life orientation /life skills and HIV

● Training on hygiene as a best preventative measure

● Facilitates workshops and working session on Health and Safety and First aid

● Supervision and Team building to achieve a goal

● Facilitation of learning, lecturing, tutoring, assessments

● Setting and marking of assessments (including exam papers).

● Preparation of notes and additional study materials.

● Quality assurance of learning material.

● General administration.

● General academic administration.

● Marking of tests, exams, and assignments. POEs

● Participate in professional development opportunities.

● Training Manager for Effective Communication

● Issuing of certificates

Reason for leaving Contract

Company SASSA Western Cape

Date Jan 2013- December2015

Position : Project Manager

Cleaning Services Sassa for Sassa Service Points

Service Points: Khayelitsha,

Vredendaal, Ceres, Oudtshroon and Beafourt West

Reason for Leaving: Contract

Company : Sassa Western Cape

Position Computer: Trainer and Soft Skills Business Writing Trainer Date March 2010- 2011

Main duties performed:

● Training Sassa Employees (HOD and Administrators computer literacy Skills aligned with the workplace skills environment

● Manage the Trainers on site within the business units in order to establish direction, and ensure delivery of Business Unit-specific training and development interventions to meet the customer needs through the deployment of best practice methodologies.

● Develops training interventions in line with business and client requirements by utilizing the company’s training delivery methodology, ensuring alignment with the Skills Development Act

● Develops and aligns course material to outcomes (and unit standards) 11

● Designs and maintains training manual

● Designs and maintains training manuals Soft skills programs

● Delivers training interventions focused on interpersonal skills

● Facilitates workshops and working sessions

● Uses adult learner methodologies

● Conducts evaluations and feedback sessions for the operational team

● Conducts performance improvement coaching sessions with the operational team

● Implements the roll-out of specific technical and business-unit specific learning

● Completes training assessments

● Ensures process in place for assessing return on investment

● Assists in the selection of accredited external service providers

● Conducts training needs analyses for the Business units

● Proposes solutions to fill any identified gaps in competence

● Collaborates with Operations management to ensure that competence gaps are filled

● Ensures knowledge of business issues is current

● Identifies trends and common challenges in business units and makes recommendations for solutions in collaboration with other Capability Development Facilitators

● Facilitation of learning, lecturing, tutoring, assessments and research

● Setting and marking of assessments (including exam papers).

● Preparation of notes and additional study materials.

● Quality assurance of learning material.

● General administration.

● General academic administration.

● Marking of tests, exams, and assignments. And assessment of POEs

● Participate in professional development opportunities.

● Issuing of certificates.

Reason for Leaving Contract

Company: Meccer and Vodacom Project Training Teachers Position: Computer Trainer

Date: June – September 2008

Main duties performed:

● Ms Office Specialist Trainer and IQ Smart Software Assessment programme For Teachers

● Training them through Lecture led and Computer Based Training and soft skills projects

● Filing records and registration forms

● Administration Accounts of each and every teacher registered.

● Supervise the teacher’s administration frontline and Registration.

● Responsible for the general administration and support to Management

● Ensure sound quality and client assurance – internal and external

● Sound management of resources including student finance and admissions guidelines

● Issuing of certificates

Reason for Leaving: Contract.

Company: IT Business Campus

Position: I.T.Training Consultant

Date: Feb 2001 –April 2003

Main duties performed: Access Park Campus and Claremont Campus

● Assist with all student administration functions relating to all programs offered at Campus which includes; registration, data capturing, filing, absenteeism, 12

answering the telephone, dealing with student fees etc. Procurement

Assist with verifying exam enrolment of external exams, postage of exams, postage of

● Assessing individual/group computer software and training needs

● Planning,preparing and researching lessons

● Organising,promoting and facilitate E -learning Microsoft packages Software courses inclusive of the following Microsoft Teams, Office 365, Google and use of Applications Platfoms,Zoom,Skype,

● A+, N +,Cisco,C++ and front page

● Marketing Hardware and Software packages and selling computers

● Developing and delivering programmes of learning activities

● Preparing Course materials and a use of projector

● Monitoring and evaluating of Leaners

● Issuing assignments and class works when required

● Making use of new technology such a distance learning or video conferencing

● Keeping personal IT skills and equipment up to date

● Facilitating in other disciplines Soft Skills when required

● Rendering ongoing helpdesk support

● Co-ordinate and oversee student activities serving primarily as a recruiter,Campus Manageress marketing and sales skills to generate interest in promotional activities and increase enrolment

● Work with Directors, Training Manager and administrators to organise events of the Campus

● Assemble and oversee a marketing staff whose main goal is to develop business and sales according to industry trends

Reason for Leaving: To further

studies

Company: Dept. of education Project for ABET

Eastern Cape

Date: Jan 1998– December 2000

Position: Training Officer

Main duties performed:

Organizing and co-coordinating adults, Venues for training

● Collecting training manual from the Circuit Office

● Tailor make and design training modules based on the desired modules needed

● Assist other department to deliver programs for HIV preventions and Life skills

● Ensure Health and Safety measures are implemented

● Presenting To schools and rural communities from the ground

● Preparation of assignments of weekly and monthly test

● Preparation of assignments and class work

● Training those educational subjects

● Answer and Record of student’s complaints

● Scheduling of the curriculum time table

● Clients who meet with the application get processed.

● Deliver Motivativation skills to candidates service, Presentation skills

● Time management and Business etiquette.

● Communication skills

● Administrative procedures to be followed.

● Involved in recruiting trainers for the call centre and takes one of the interview rounds before finalizing candidates for this position. 13

● Involved in developing training modules.

● To ensure that the training material is kept

Contact this candidate