UMANG MONGA

️Customer Service Officer-ICICI Bank Ltd

️Tax consultant

Customer service Retail Banking Operations Financial transaction Non-financial transaction Audit and compliance.

Email ID: adgo4l@r.postjobfree.com

Contact Number: 971**-*****

OBJECTIVE

To enhance my working capacities, professional skills, business Efficiencies and to serve my organization in best possible way with sheer determination and commitment.

ACADEMIC QUALIFICATIONS

Qualification

Year of Passing

Institution

Board/ university

Percentage PGDBO(Banking and Operations )

2017

IFBI

NIIT

55

B.COM

2016

Sardar bhagat singh govt.P.G college

Kumaun University, Nainital

50

Senior Secondary

2013

Holy child school, Rudrapur

CBSE

72

Secondary

2011

Holy child school, Rudrapur

CBSE

6.4

Pursuing Masters in commerce (M.Com) 2nd year from S.I.M.T [Kumaun University,Nainital].

DUTIES AND RESPONSIBILITIES

•Competent professional with over 2 and half years of extensive experience in successfully working in Retail Branch Banking, providing customer service from front desk,also as a tax consultant.

•Capabilities in handling customer queries and complaints within TAT.

•Skilled at prioritizing, completing multiple tasks simultaneously and following through to achieve goals.

•Skilled in bringing business to the organization with excellent communications skills and understanding client queries as well as providing excellent customer service;

•exceptional work ethic, routinely use available time to solve organizational problems and ensure timely completion of all assignments.

•Skilled in handling cash transaction at branch along with related cash activities.

•Skilled in processing KYC requests and also other special requests at branch level.

•Handling transaction related query at branch level.

•Assisting seniors at the time of branch internal audit and other relevant operations

•Timely, accurate, and effective documentation of weekly, monthly reports of branch.

•Handled clearing,CMS clearing in branch.

•Maintain tax records and prepare tax returns, related schedules and related reports.

•Prepare paperwork for local and state level returns.

•Provide information and advice to help clients fill out their own tax returns.

•Assisting clients and companies with their financial and income tax statement

•Update and maintain accounting Journals, ledger and other records detailing financial business transactions ( expense voucher, receipts, account payable) Enter data in computer system

IT SKILLS

•MS office suite (word,excel & powerpoint)and internet.

•Finacle 10

•Tally 9.0

Employment Details

Growth Path-

ICICI Bank Ltd. Customer service officer. Dec'17 to Oct'18.

SAPAN AGARWAL(Advocate) Tax consultant Dec ' 18 to Mar'2020

Additional details

•Proven working experience as a Customer Service Officer.

•Experience in providing front desk customer service support

•Excellent knowledge of management methods and techniques

•Proficiency in English

•Working knowledge of customer service software, databases and tools

•Ability to think strategically and to lead

•Strong customer-facing and communication skills

•Advanced multi-tasking skills

•Created and maintained employee files

•Cultivated and maintained relationships with clients, vendors and suppliers by phone, email and letters

•Independent and analytical thinking skills,able to work within team environment

•Excellent interpersonal and customer service skills

Certified

Nism. 64% (year 2017)

Nsdl. 69% (year 2017)

Hobbies

•Reading books.

•Singing & Listening music

Personal details

Date of birth - 16 November 1995

Languages known - English, Hindi, Punjabi

Address - 18 Bazar Kalan, Punjabi colony, near sai pathology lab,Bilaspur dist. Rampur, State -Uttar Pradesh. Pin code -244921.

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