CURRICULUM VITAE

DEEPIKA A. RUDRE

Vaishali Building,2ND Floor,

Room No 210,Dr. Ambedkar Road,

Khar West,

Mumbai - 400 052.

PHONE NO: 966-***-****

EMAIL ID :adgndx@r.postjobfree.com

CAREER OBJECTIVES:

To gain a comprehensive understanding of different operations in the organization, so as to take an early responsibility and contribute meaningfully to the progress of the organization.

SUMMARY OF SKILLS:

Responsible for interacting with the clients and solving their queries.

Maintaining the records of customer interactions and follow up with the clients

Provided feedback of the clients to the concerned departments and authorities so as to improve the services

PERSONAL DETAILS

DATE OF BIRTH: 06th August 1987.

LANGUAGES KNOWN : English, Hindi and Marathi.

HOBBIES : Watching T.V, Hearing music,cooking

EDUCATIONAL QUALIFICATIONS.

S.S.C Passed in the year 2004 from Maharashtra Board.

H.S.C Passed in the year 2006 from Maharashtra Board.

T.Y.B Com appeard in the year 2012 from University of Mumbai.

COMPUTER PROFICIENCY

Applications : Basic MS-Excel, MS-Word, MS-PowerPoint

TYPING SKILLS:

Can type up to 30 words/minute.

STRENGTHS:

Hardworking, self confident, quick learning, good inter-personal skills and leadership skills.

POST QUALIFICATION EXPERIENCE

Company Name: Lonica Construction

Designation: Office Assistant

Period: 2 Years 6 months.

Job Roles: Received all incoming correspondence and packages and route to correct receipient,filling,taking orders,handling entire office in absents of senior.

Handling the team of drivers and instructing them the work as per the requirement via calls and emails.

Taking orders for product and delivering the same on time.

Company Name: Money On Mobile

Designation: Customer Care Executive

Period: 5 Months

Job Roles : Inbound Process, Handling calls and solving the customers quieries, handled escalated calls and email (day 120 calls)

Company Name : Golden Swan Country Club

Designation: Senior Customer Care Executive

Period : 6 Years (From 04th Feb 2013 till 27th October 2018)

Job Roles : Making the entries in CRM portal for each and every member,

Handling Incoming/outgoing members calls,answering emails.

Dispatching Yearly subscribtion letter

Collection of Subsscription payment

Followup on existing calls and emails.

Informing members about Club Events and programmes vai mails,letters and calls.

Training the new joiney on CRM portal and other task.

Handling dispatch courier work in absence of concern person, solve the issues occurs during the dispatches

Checking the stock and ordering the same as per the requirement.

Handled incoming questions from the clients

Managed to solve members complaints regarding membership.

Calling and giving information to new members regarding the new membership and forwarding the leads to sales team.

Company Name: Renewcell Cosmedica

Designation: CRM Ececutive

Period: 04/01/2018 till date

Job Roles: Handling indiamart Quieries

Taking Incoming and out going calls.

Making customer entry in SAP.

Handling internal sales part and generating sales, pitching the customer about the product and convincing them.

Generating the leads and forwarding the same to sales team,taking the followup form sales person about the given leads and closing the same.

Arranging the customer meeting with sales team.

Handling social media sites for promotion activity on whatsapp,instagram and facebook.

Circulating the daily product details on whtsapp to customer and generating the leads form them.

DATE:

PLACE: MUMBAI

(Deepika A. Rudre)

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