Manager Housekeeping
Resume:
Bernadette B. Supino
Umm Ghuwailina
Doha Qatar
Email: adglyn@r.postjobfree.com
Mobile : +974********
Objectives:
To work in a progressive and challenging environment that utilizes my skills that ultimately contribute positively to the mission of the company.
Educational Attainment
Bachelor of Arts
Saint Joseph College
Maasim,Southern Leyte Philippines
1987 – 1991
PROFESSIONAL EXPERIENCE:
Terminal Standards Supervisor
HAMAD INTERNATIONAL AIRPORT – Facilities Management
Doha, Qatar
March, 2012 - July, 2020
Part of the mobilization for the smooth transition from Doha International Airport to Hamad International Airport.
Monitor all cleaning schedules carried out by the 3rd party service provider as per scope of work within the airport terminal.
Reporting any incident on cleaning issues within the airport terminal which deviate the cleaning standard as per scope of work and liaise with the line manager for corrective action.
Performed the audit inspection within the shift as per mandate by the department and update the audit spreadsheet for strict monitoring of the as per KPI.
Responsible for supervising the quality of cleaning services carried out by the outsourced companies of within the airport terminal in accordance with the Health and Safety procedures.
FLOOR SUPERVISOR
Makati Shangri- La Hotel
Ayala Avenue,
Makati, Philippines
May, 2003 – Febraury, 2012
Floor Supervisor Makati Shangri la Hotel Manila Supervises, trains and retrains the Housekeeping Attendant, check guestrooms, public area other housekeeping related areas to ensure highest Standards of cleanliness and maintenance.
Assist the Assistant Executive Housekeeper/ Housekeeping Service Manager in cascading the policies, standards and guidelines by the hotel to all team members.
Service Associates Team Leader
Makati Shangri- La Hotel
Ayala Avenue,
Makati, Philippines
July, 2002 - April, 2003
Service Associates Team Leader Makati Shangri la Hotel.
Monitoring the cleanliness in public areas including Function room, restaurant and guest washroom.
Staff allocation and training for all cleaning staff to maintain the set standards.
Housekeeping Attendant
Makati Shangri-La Hotel
Ayala Avenue, Makati
Makati City, Philippines
August, 1993 - July, 2002
Housekeeping Attendants Makati Shangri la Hotel. Maintain the cleanliness of public area washroom and assisting guest in the area. Also responsible in Public area activities in the absence of the Supervisors.
SUMMARY OF ACHIEVEMENTS AND QUALIFICATION:
Consistent perfect attendance awardees for 4 consecutive years and up to the present.
Active member of the Shangri-la empower team.
Member of the winning team in Supervisory Skills Workshop.
Confident with Microsoft office (word and excel) Fidelio and Opera.
Dependable, motivated and organized, hard worker, a fast learner and always meet schedule and able to work under pressure.
Patient and tactful when dealing with guest comments, suggestion and complain.
Consistent in terms of delivery quality service and proactive in maintaining steady results.
SEMINARS ATTENDED:
Service Plus, beyond Customer Expectation
Workshop in Grooming
Shangri-la – Asian Hospitality from Caring People
Shangri-la Care 2 - Delighting Customer – The Shangri-la Way
Supervisory Skills Program
Corporate Image Management Workshop
One team one way Towards Dominance Cascade
Shangri-la Care 3 – Program Recover to Gain Loyalty
Shangri-la Care 4- Taking Ownership
Shangri-la Care 2 Delighting Customer New Generation
Mobile Learning Principles of Housekeeping
TRAININGS:
Butchers train like a Pro
Butchers the power of Effective coaching
BICs Training
Johnson Diversey Housekeeping Supervisor Training Curriculum
Cleaning and Sanitation Standard
References:
Mr. Armando San Pedro
Laundry Manager
Shangri-la Hotel Makati, Philippines
Mr. Bethoven Nalo
Housekeeping Manager
Tiger Resort Manila, Philippines
I hereby certify that the above information is true and correct to the best of my knowledge and ability.
BERNADETTE B . SUPINO
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