Customer Service Office

PERSONAL DETAILS

Denise Tatiana SIDA MENYENG

Languages : French, English, Italian

Dubai, Al Barsha South

Tel : +971*********

Email : **************@*****.***

Marital Statut : Single

Visa Statut : Residence Visa

AREA OF EXPERTISE

Customer service

Handing complaint

Query resolution

Computer Skills

Team worker

PERSONAL SKILLS

Excellent communication manner

Pleasant personality

Resilient

Patient

Confident

Excellent Listening

HOBBY

Travels, learn new cultures, dance, read books.

PERSONAL SUMMARY

Energetique and dedicated hostess seeking employment. Ready to utilize my skills and passion to work toward the mission and grow of a new etablishment. Socialy adept, offering a friendly and helpful attitude and the ability to problem-solve well. Experienced with a variety of office equipment and schedulling systems, bringing forth a love of food, people, and entertainment.

WORK EXPERIENCE Hostess Waitress Barista Cashier

EMAAR HOSPITALITY GROUP ( ROVE TRADE CENTER HOTEL) October2019- present

Welcome guess with a genuine smile set them on their tables take orders from and serve food and beverages.

Answer questions about the menu and make recommendations when appropriate or requested.

Assist a team of hosts and hostesses by greeting, seating, and thanking customers.

Cleaned tables, removed dirty dishes, and replaced table linens. Replace condiments

Prepare Cappuccino, Frappucccino,, Turkish café and other cold drinks and alcolic drinks.

Cleaned and polished furniture, shelves, walls, and equipment. Replenished clean linens, glassware, silverware, and dishes.

AL NWFARA Restaurant&Cafe Dubai Marina May 2019-September 2019

Delivering first class welcoming experience to all customers

Greeting all guests with top notch hospitality, genuine kindness and unwavering assistance

Providing guest assistance whenever necessary

Maintening strong work relationships with restaurant staff to ensure smooth operation

KEYS SKILLS

Demonstrating empathy and understanding when talking to customers.

Able to deal with irate, abusive and irate callers.

Excellent listening and problem solving skills.

Excellent communication skills and telephone manner.

SCHOOL QUALIFICATIONS

2015-2017 : HIGHER INTITUDE OF BUSINESS SCHOOL YAOUNDE

Senior Accounting Technical Certificate ( University diploma)

2013-2014 : HIGH SCHOOL GENERAL LECLERC

GCE Advanced Level

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