Brooke Lyons
Driven and passionate sales leader focused on achieving and driving
results, customer service oriented. Independent, business-minded and solution oriented.
Glendale, AZ 85308
**********@*****.***
EXPERIENCE
Sunglass Hut, Phoenix — Store Manager
MARCH 2015-PRESENT
Job Details:
Daily inventory maintenance and control, driving team to achieve sales goal by setting achievable goals and setting a clear store growth plan for the team to follow, coaching and developing team members to achieve their personal goals, training staff on product knowledge and staying current on fashion trends, helping customers on sales floor by styling them for their lifestyle needs and selling product through emotional connections, maintaining daily and weekly payroll, scheduling, networking and recruiting for new talent, training and hiring staff, being an ambassador for the sunglass hut brand, merchandising product, acting as role model and setting the expectations daily for my team, encouraging teamwork using people work for people philosophy, achieving retail excellence by executing operational procedures and maintaining brand standards.
Sunglass Hut, Glendale — Sales Manager
NOVEMBER 2014- MARCH 2015
Job details: Utilizing the sunglass hut experience to consistently deliver sales plan and company objective, partner with center manager to continually coach and inspire the team to achieve store performance, creating an inspirational and motivation work environment that reflects the integrity of the brand, leverages reporting tools to consistently drive sales by identifying wins and opportunities, communicates information regarding promotions, incentives and contests to the team, seeks out opportunities for self and team development, develops customer relationships through interaction and feedback, supports store manager in using critical thinking to deliver absolute execution of the operational components of the store, tracking and coaching of individual performance of the team and setting clear plans to achieve personal stretch goals, uses unique coaching methods such as role playing to keep the team inspired and lead by example, promoted within 4 months. SKILLS
Positive attitude.
Teamwork.
Willingness to learn.
Thinking skills.
Resilience.
Coaching and developing a
team around achieving and
exceeding sales goal
Hiring and training
individuals to run store
Networking to seek star talent
Scheduling and managing
payroll weekly
Organization and
communication skills.
People Leadership.
Self-Motivation.
Problem solving skills.
Adaptability.
Time management.
Charlotte Russe, Glendale— Sales supervisor
July 2012-November 2015
Job Details: supporting management team by driving sales and conversion, ensured key zone coverage to maximize sales and achieve excellent service experience for guests, executing marketing, promotion, and visual best practices, understanding daily/weekly/monthly store priorities, assigning projects and tasks to sales associates as well as ensuring compliance on procedures and policies, maintained a clean and organized store to make shopping easy, anticipating customer needs and responding quickly.
Charlotte Russe, Glendale-Sales associate
April 2012-July 2012
Job details:Working in a fast paced environment, ringing transactions and managing cash register duties (balancing drawers, etc.) controlling fitting rooms, assembling product displays, stocking shelves and locating product for customers, processing shipments, maintain store cleanliness, greeting customers and providing outstanding customer service, ensuring customer satisfaction through engagement and merchandise needs, answering questions on product, making quick recommendations to help style our customers.
International Cruise & Excursions Inc.- Inside Sales representative
December 2011-April 2012
Job Details: Meet monthly goals and quotas, conduct group sales presentations, collaborate with sears vacations leadership team to help meet performance objectives, work directly one on one with clients to sell memberships to prospective customers, build rapport and relationships with clients, assist members with understanding program benefits and consult them on product inquires, demonstrating consultative selling techniques to achieve personal success.
EDUCATION
Greenway High School, Glendale- High School Diploma September 2008--May 2011
LANGUAGES:
English, Primary.