NOMAKHOSI TSHICELO

CONTACT

CARLTONVILLE

(Willing to relocate)

078-****-***

adgjjq@r.postjobfree.com

PERSONAL INFORMATION

Date of Birth: 18 February 1988

Nationality: South African.

Marital Status: Single

Transport to from: Yes

Languages: English, Afrikaans, Xhosa,

Sesotho

Notice period: Immediately

Health: Good

Gender: Female

Drivers License: None

SKILLS

Computer Literacy:

Microsoft Word

Excel

Power Point

Internet

E-mails

PROFILE

A pleasant, professional and proficient Public Administrator, Invoicing Clerk, Filling clerk, Submissions Officer who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organisation are maintained at all times. I have a methodical and thorough approach to work, and will go out of her way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and is someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best. Right now I am looking to work for a company that offers excellent opportunities for personal and professional development. WORK EXPERIENCE

DEPARTMENT OF ROADS AND TRANSPORT

ADMINISTRATION CLERK

APRIL 2013 -2015 MAY

Regulations and dealing with queries and complaints procedures,maintaining high levels of quality assurance, including course evaluation and course approval procedures.

Running the company reception area.

Switchboard Operating.

Inputting information into file database and case management software.

Registering and Administrating.Prepare and maintain records for sales leads and progress status of accounts.

Emphasize product features based on analyses of customers' needs, and on knowledge of product capabilities and limitations.

Attending special training of products or services to understand the product features, trends or styles of the products or services.

Selling the organization's specialized products or services to assigned customers.

Building relationships and identify the prospect's need for the products or services.

Keeping system software organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions.

Managing Reception and keeping it clean and tidy all the time.

scheduling depositions; preparing and forwarding; drafting complaints; preparing and filing discovery requests.

contributing to policy and planning, purchasing goods and equipment, as required, and processing invoices

liaising with partner institutions, other institutions, external agencies, government departments and prospective students

Managing Reception and keeping it clean and tidy all the time, scheduling depositions; preparing and forwarding; drafting complaints; preparing and filing discovery requests.

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Professional Skills:

Well organised, and be able to prioritise

work in an efficient manner.

Providing high quality Customer

Service.

Good level of numeracy.

Good at juggling tasks and prioritising.

Impeccable telephone manners.

Resolving and managing queries to

closure.

Calm and composed under pressure and

able to work to tight deadlines.

Ability to work within a busy and

demanding team environment.

Able to work with minimum amount of

supervision and on own initiative.

Ability to communicate effectively with

a wide range of customers.

Proven aptitude for dealing with

customer complaints.

Experience of working in a busy,

inbound call centre environment.

Dealing with customers Face to Face.

Fully aware of the importance of data

security and relevant legislation.

Prospecting for sales leads.

Able to identify and act upon potential

sales opportunities

Treating each employee as an

individual and showing concern for

their welfare, aims and career

development.

Always discreet in the handling of

sensitive and confidential customer,

staff or business data and information.

Open to constructive feedback &

always listening carefully to what

employees have to say about the

company.

Dealing with export (complete all necessary export documents) shipments.

General paper work (filling),Customer servicing and General assistance.

Maintaining an effective administration system.

Rapidly responding to and resolving any administrative problems.

Screening of call before transferring them to right offices.

Managing related legislative, regulatory and compliance issues.

Coordinating office procedures.

Making sure that information is quick and easy to locate.

Keeps clients informed by maintaining contact and progress.

Offering a warm and friendly welcome to any visitors.

Capturing Data and updating system.

Sorting and distributing incoming post.

Statement inquiries.

Managing electronic and printed files.

Compiling monthly report.

exploring opportunities to add value to job accomplishments Opening on new Files, Typing up correspondence including letters, faxes, minutes and memos, Giving out of dates.Running the company reception area. DEPARTMENT OF HEALTH

ADMINISTRATION CLERK

January 2016 - 2016 November

Updating monthly report expenditure for student interns and graduate interns, typing testimonials for graduate and student interns.

Capturing of revenue receipts, Reconciling and recording of cash book and Capturing payment on BAS.

Ensuring safe custody of funds and face value forms (cash book, deposit book, receipts book) Compiling and capturing of journals and ensuring correct application of codes when issuing receipts and capturing.

Compiling revenue budget and Compiling monthly revenue report and submitting monthly report at treasure.

Extension of lease agreement.Acting as a first point of contact: dealing with correspondence and phone calls.

Managing diaries and organising meetings and appointments, often controlling access to the manager/executive.

Booking and arranging travel, transport and accommodation.

Organising events and conferences.

Reminding the manager/executive of important tasks and deadlines.

Typing, compiling and preparing reports, presentations and correspondence.

Managing databases and filing systems.

Implementing and maintaining procedures/administrative systems.

Liaising with staff, suppliers and clients.

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REFERENCES

Roads Manager

MS.MAHLATSE SELEPE

Department of Roads

Tell/Cell: 053-***-****/ 084-***-****

Facility Manager

MS.NOMALALI MAQHINA

Department of Roads

Tell/Cell: 073-***-****

Collating and filing expenses.

Typing memos and filling documents and Receiving agenda from clients Department and landlords.Registry clerk

Filling and attending Customer services and General assistance.

Maintaining an effective administration system.

Rapidly responding to and resolving any administrative problems.

Managing related legislative, regulatory and compliance issues.

Running the company reception area.

Coordinating office procedures and Making sure that information is quick and easy to locate.

Ordering and maintaining office stationery and equipment, Offering a warm and friendly welcome to any visitors.

Sorting and distributing incoming post and Processing staff, keeping account of finances and updating staff files.

Receiving and redirecting telephone calls.

Raising and progressing purchase orders and Managing electronic and printed files.

EDUCATION

VUYOLWETHU HIGH SCHOOL

Subjects: English, Afrikaans, IsiXhosa, Geography, Introduction to Criminology TERTIARY LEVEL

ADVANCED TECHNOLOGY TRAINING INSTITUTE

PROJECT MANAGEMENT

SETT: ETQA ACCREDITED

ADVANCED TECHNOLOGY TRAINING INSTITUTE

END - USER COMPUTING

*Intro to computers *windows xp *ms word xp *ms PowerPoint *ms word xp *internet Explorer *outlook xp * ms excel xp *ms access xp

SETT: ETQA ACCREDITED

DIAL ONCE AGENCIES

CALL CENTRE MANAGEMENT CERTIFICATE

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Contact this candidate