Front Office Medical

Customer service specialist driven to provide progressive business solutions and quality service to

all clients by utilizing my excellent verbal communication skills and ability to develop relationship with patients to provide a positive experience.

Patient Care Coordinator - The Ross Center for Anxiety and related disorders Washington DC ~ April 2014- Present

● First point of contact for all clients and staff while managing front office and visitor lobby

● Lead coordinator for group therapy and our Child and Adolescent therapy Program (CAP)

● Compose and distribute office correspondence, prepare marketing tools

(Listerv), maintain reference material for medical staff and patients

● Organize and maintain digital patient charts, transmitted medical records, filing, and retrieving charts

● Manage prescription medication process with pharmacies across the U.S.

● Schedule and confirm appointments for entire medical staff; organize monthly/quarterly staff meetings

● Continuously train employees on office procedures, policies, and new protocols as our business grows

● Answer incoming calls, translate voice memos, respond to inquiries and making outbound calls to patient. (VOIP)

● Transcribe conference calls /meetings into written text for medical staff Customer Service Representative- Lanham Dental Services Lanham, MD ~ January 2014-April 2014

● Provided an excellent customer experience to all walk- ins, call- ins and patients by providing information and assistance tailored to their specific needs

● Scheduled appointments for patients, return phone calls to patients, and assist with a wide- variety of projects as needed

● Daily records retention and management of patient files and information

● Handled front office reception and administrative duties

● Worked with clients and their insurance companies Parris Maddox

Customer Service Specialist

301-***-****

******.*****@*****.***

Bowie, MD

Experience

Professional

Organization

Skills

-Diversity Equity Inclusion Task Force

-Center of Attention Mentor Group

-Proficient with Airtable, Dr.Chrono,

Box, Compulink, Docusign

-Microsoft Office: Word, Excel,

PowerPoint

-Detail oriented

-Excellent communication skills

-Strong attention to detail

-Dedicated team player

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