Customer Care Civil Engineering

AVIKARAN SINGH

B- *** BEACH AVENUE, WINNIPEG CELL-204-***-**** **********@*****.***

PROFESSIONAL PROFILE

Goal oriented professional, consistent in adapting diverse environment having a strong background in customer care services with ability to build productive relationships, resolve complex issues and win customer loyalty.

Ability to recognise and meet the organisations’ expectations in competitive as well as dynamic work-force environment.

Excellent communication skills.

Good hands on computer.

Outstanding problem solving skills either intuitively or systematically.

Positive attitude and can handle work pressure well.

Multilingual (English, Hindi and Punjabi).

EDUCATIONAL BACKGROUND

Bachelors in Civil Engineering from Giani Zail Singh College of Engineering and Technology, Bathinda, Punjab, India (2009-2012)

High school with science from St Xavier’s High School, Bathinda, Punjab, India ( 2009).

Career Experience

Customer Care Representative Skip the Dishes October 2018– Present.

Worked in 5 different teams including Skip the Dishes customer care team, Just Eat marketplace Team (U.K),Just Eat Delco Team, Just Eat Unified Team and Skip The Dishes Restaurant team operating in Canada, United states and U.K

Willingly handled conflict resolutions and intervention between couriers, management and the controllers/dispatchers.

Recognize any operational and organizational risks and escalate if required.

Answering inquiries or investigating complaints from Customers and Restaurant regarding the ordering and delivery process.

Working simultaneously with Restaurant partners and customers on live order issues.

Updating information on Skip The Dishes network in a timely and accurate manner.

Site Supervisor at M/s. S&S Construction Co. Contractors and Engineers. Bathinda, Punjab, India. (2014-2018)

Supervised and controlled the cost, time, plan and quality of the project while working on the projects for the Indian Army at remote places and international borders at places around Darachula under MES for road projects having strategic significance.

Performed field survey, collected data and plan actual construction.

Hired vendors for material and machinery procurement while working at highly remote places with very less or no connectivity along the Indian-Nepal border in Himalayan region.

Carried out project review meetings to track project progress.

VOLUNTEER EXPERIENCE

Training and Placement Cell Coordinator – GTBKIET, Malout, India.

Worked as Instructor while helping children from the rural and financially challenging backgrounds at GTBKIET.

Attended and volunteered for various NSS projects.

Contact this candidate