Exchange 2010, lync

Abdul Majeed Akhtari

470-***-**** *************@*****.***

Senior Communications engineer with 9 years of IT field experience. 5 years dedicated to Microsoft Messaging systems. Skilled in provided high level services in support of Microsoft Exchange and collaboration services. This is inclusive of migrations of Microsoft Exchange 2010, 2013, 2016, 2019, Office 365, Lync 2010, Lync 2013, Skype-for-Business, Teams, SharePoint and additional services. I am proficient in the messaging lifecycle, which includes planning, designing, configuring, maintaining, and supporting both on premise and cloud infrastructure. Adept with Active Directory, user management, PowerShell scripting, policy application, and Azure services. Worked hands on with virtualization solutions, including Hyper-V, VMWare, and VirtualBox. Knowledgeable in the areas of providing management through ticketing systems, tracking project progression, and scope.

SKILLS

Exchange Server

Exchange 2010

Exchange 2013

Exchange 2016

Exchange 2019

Exchange Online

Microsoft365

Office 365

Active Directory

Azure

Azure AD

Azure AD Sync

OneDrive for Business

Networking (TCP/IP)

Routing

Switching

NAT Server

DNS, DHCP

TMG

PowerShell Scripting

PowerShell 3.0 / 4.0 / 5.0

ITIL

Exchange Admin Center

Lync 2010 / 2013

Teams, Skype for Business

Network Protocols

Cisco

Email Protocols (SMTP, POP, IMAP)

Architecture

Migration

Administration

Hybrid Configuration Wizard

BitTitan, Quest, ShareGate, AMDT

Windows Server 2008 / 2008r2

Windows Server 2012

Windows Server 2016

Windows Server 2019

Command Prompt

Office Productivity Suite

Azure Information Protection

Azure Rights Protection

DLP

Outlook 2007 / 2010 / 2013 / 2016

Office Online

HTML/SQL / MySQL / Oracle

C/C++/C#/Java/Python/JSON/Jquery

Work Experience

MetLife March 2019 – Present

Atlanta, GA,

Lead Microsoft 365 Engineer

Responsible for all Microsoft Network System, Communication and messaging using Exchange, Office 365 and Active Directory

•Lead deployment of a hybrid Office 365 environment with upgraded Exchange 2016 environment

•Skype for Business and Exchange discovery done in preparation for Office365 from Exchange 2013 to Exchange Online transition planned and implemented with move of a few hundred user mailboxes using Active Directory.

•Worked with OKTA to verify configurations for Single Sign On and cloud app authentication.

•Worked with Mimecast, Proofpoint to trace emails that should be quarantined.

•Migrated test users to Skype for Business Online, and tested functionality after being migrated.

•Responsible for day-to-day tasks and maintenance of Exchange mailboxes, active directory and database backups.

•Applied classification labels with Azure Information Protection.

•Created templates for rights management for Exchange Online mail flow.

•Initiated AIP Scanner for discovering and classifying on premise storage for protection.

•Worked with IT manager, to discover the number of E3/E5 licenses needed for Microsoft Office365, and the amount of E5 licenses that would be needed for PSTN Conferencing.

•Used IDFix to fix synchronization errors for Active Directory, not limited to UPN matches, SMTP Errors, and GUID and Immutable ID issues.

•Wrote PowerShell scripts to export and then import inbox rules into Exchange Online.

•Wrote PowerShell scripts to use Exchange, to pull statistics on which version of outlook clients were using.

•Migrated international users to Exchange Online, and then supported Help Desk Team for any connectivity errors after the cutover to Exchange Online.

•Worked in conjunction with DevOps on process refinement and automation with scripting and workflows.

•Utilized PowerShell Scripts to automate processes and tasks.

•Supported Offline Address book, Calendaring and free busy related issues.

•Worked in conjunction with Mobile Device Management teams to troubleshoot sync issues with Exchange mail and calendars.

•Reviewed security standards for the organization in line with Office 365 security center

•Worked to increase Cloud security reputation with Azure protection policies, email threat mitigation, and Intune MDM access administration.

•Investigated alerts in relation to compromise (accounts, access, data). Provided logs to security team for threat hunting initiatives.

•Reviewed Delve/Yammer for possible integration effort with existing applications.

•Provided Delve/Yammer POC and feasibility statements.

•Managed OneDrive data migration for user personal data.

Kroger February 2018 – March 2019

Roanoke, VA

Senior Microsoft 365 Analyst

Managed the implementation of Office 365 with Exchange 2013 on premises coexistence.

Prepared the on-premise environment for hybrid by analyzing the state of AD, Exchange, and the corporate network.

Began the planning of the hybrid implementation of Exchange 2013 and Office 365 to create federation of services and coexistence.

Planned the migration of the user databases.

Architected a new messaging environment to include a dual DAG for high availability and failover scenarios.

Architected and led implementation of an archival system using Symantec Enterprise Vault to digest local PST’s and allow for e-discovery and DLP protection.

Created daily automated reports using System Center Orchestrator (SCORCH) to monitor the behavior for 12 Exchange mailbox servers and over 100 mailbox databases.

Defined and documented a process to enable direct mailbox provisioning in Office 365 with MS FIM, for future use in case mail system is fully migrated to cloud.

Developed a solution for dynamic distribution group lists on Office 365.

Identified bandwidth needs and worked with network team to establish proper communication circuits.

Scale-out existing infrastructure for hybrid and ADFS and provided inputs for express route bandwidth requirements.

Provided detailed planning for all phases including end-user communications and migration schedules\tool configurations.

Secured Exchange by implementing online protection in Exchange online for spam filtering, anti-virus and threat management.

Troubleshot federation services between on premise and Office 365 cloud.

Implemented rich coexistence by enabling calendar sharing between tenant and on premises.

Implemented DR failover procedures using PowerShell scripting.

Utilized PowerShell and other scripting skills to automate messaging processes and reporting.

Created batches using PowerShell scripting for mailbox database moves to Office 365.

Nested 1,500+ Distribution and Security Groups within members using PowerShell.

Migrated over 500 Active Directory accounts between Domains using PowerShell.

Tested on premise connections to cloud services with the help of security and networking teams to ensure proper routing, authentication, communication.

Responsible for testing and validation of various custom codes and templates for compatibility with the Office 365 and Office 2016 Pro Plus deployments.

Configured ADFS/ADFS Proxy servers on premise for Single Sign On services for users.

Managed hybrid environment, provided L3 support, and collaborated on continuous integration effort.

Synovus September 2016 – December 2017

Columbus, GA.

Microsoft 365 Messaging Engineer

Responsible for planning and implementation of the migration of a very large Exchange 2010 on premises environment to Exchange 2016 Online/Office 365, using Exchange 2010 hybrid servers to facilitate the migration. The original on premises farm consisted of a coexistence of Exchange 2007/2010 servers. The phased migration from the Exchange 2007/2010 on premises coexistence to Exchange 2016 Online/Office 365 was implemented in phases.

Responsible for providing and documenting the environment assessment, solution, design and implementation.

Analyzed existing configurations for on-premises Exchange, ADFS, MDM & Office 365.

Assessed existing Exchange infrastructure in order to make recommendations and design a two-phase implementation.

Scaled-out existing infrastructure for Hybrid and ADFS and provided inputs for the network express route bandwidth requirement to the network team, For the connection between the network and Exchange 2016 Online/Office 365., after having determined and documented the exact bandwidth requirements needed.

Configured coexistence for Public folder accessibility between Exchange on premise and Office 365.

Moved remaining Exchange 2007 databases and public folders to Exchange 2010.

Cleaned up remaining attributes and connectors for Exchange 2007.

Created end-user instructions for migrating user .pst content to Office 365 user mailbox.

Provided hyper care support for 5 working days post migration.

Established and configured UM capabilities and migrated users with voicemail established on Cisco Unity Connection, unified messaging platform, to Office 365 mimicking with same functionality.

Developed a solution for syncing dynamic distribution group lists on Office 365.

Mimicked the Symantec Net Monitor DLP Policies for messaging to Exchange Online DLP. in Office 365 for supporting and protecting email and IM environments in cloud per Office 365 product capability.

Cross-trained staff on Office 365 DLP policy implementation and provided support procedures with well-defined role-based administrative responsibilities.

Configured RBAC policy per company requirements.

Provided L1 support documentation and trained service desk.

Designed a variety of Exchange Online shell batching, migration, and reporting scripts.

Provided migration pre-requisites, as well as pre-migration validation and post migration validation.

Performed migration in two phases:

Phase I – mailbox migration, including public folders and shared mailboxes

Phase II - remaining mailboxes and policy/policy recreation and configuration

Advised on two-factor authentication.

Developed technical documentation on how to create mailboxes and contacts (mail enabled objects).

Configured Alert Logic solution to capture Office 365 security alerts and integrate the feeds to log collection services per Office 365 product capability.

Reviewed email phishing/blocking rules to block malicious inbound email and provided guidance and recommendations as per Office 365 product capability.

Assessed alerting capabilities for large senders (outbound phishing) in Office 365 and provide recommendations and guidance on best practices per Office 365 product capability.

Provided recommendations and guidance on best practices for implementing DMARC and DKIM per Office 365 product capability.

Instructed and advised on litigation hold and eDiscovery capabilities within Office 365.

Performed validation of tenant configurations and required domains to Office 365.

Provided consultation for AD account remediation as reported by IDFIX.

Coordinated with network security team to open required ports/URLs through Firewalls.

Coordinated with Cisco Unified Messaging team/Security team / Symantec DLP team to deliver customer requirement.

Provided validation of HCW.

Re- configured AAD Connect/DirSync and configured ADFS to meet Exchange Online requirements.

Managed post implementation phase, pre-pilot, pilot and velocity migration.

Responsible for all design and architecture, both high and low level, as well as infrastructure build-out.

Responsible for all planning and documentation including project plan and migration plan.

Responsible for technical documentation and reporting including but not limited to project status reports, project closure report, project specific documentation, handover and training documents.

Shire Biopharmaceuticals / Wipro Technologies July 2015 – September 2016

Chesterbrook, PA

Microsoft Messaging Engineer

Migrated user mailboxes from Exchange 2010 to Exchange 2013, integrated with Microsoft messaging applications such as Lync Server 2013, with plans to move to Office-365 and migrate to Exchange Online and Skype-for-Business Online.

Migrated over 5000 mailboxes from Exchange 2010 environment to Exchange 2013 in batches.

Created and Managed DAG (Database Availability Group) for high availability

Configured Windows Server 2012R2 Active Directory Domains.

Provided support resolve mail delivery issues.

Public Folder creation, replication, and rights assignments.

Monitored message queues. Performing Exchange backup and restore.

Removed load balanced CASArray from production.

Monitored and managed database growth and white space in Database.

Performed daily check on Exchange servers, analyzing and monitoring reports and alerts.

Used Microsoft exchange calculator and other tools to determine client's needs.

Worked along IT infrastructure team to prepare the environment for migration. (Computer Resources)

Assisted in AD remediation efforts (account clean up, group consolidation, SID history)

Reported on replication issues between servers and databases for network remediation.

Working along AD team to prepare schema and domain for the migration.

Tested mailbox migration in a test environment before going to production.

Decommissioned Exchange 2010 servers to reduce footprint post migration.

BestBuy January 2013 – July 2015

Minneapolis, MN

Systems & Network Administrator

Support of systems related to Microsoft technologies. Acted as primary support of systems, services, and daily operations. Environment was inclusive of Windows Servers, Exchange, Linux, VMWare, Cisco and Hyper-V sandbox systems.

Ensured that all servers, operating systems, software, hardware and procedures aligned with organizational standards and strategic business plan.

Optimized system availability (averaging 99.95% uptime) and equipped company with scalable systems to support business growth.

Maintained DNS, DHCP & TCP/IP settings and upgrades for all sites.

Maintained organization’s Active Directory, Users, Computers, Groups and policies.

Performed regular backup of the organization’s data to ensure

Designed, tested, and implemented wireless networks for the organization across multiple sites to ensure end user connectivity.

Resolved (L2-L3) network related tickets assigned by team-lead.

Experienced in monitoring systems, network and other hardware using Icigna monitoring tool.

Worked closely with Internet Service Providers to maintain Internet connectivity across multiple sites to ensure up time of (99.9%) and maintained a one back-up link per site.

Configured and maintained cisco routers, switches, wireless access points, PBX phone system and other network devices across organization.

Assisted team-lead in gathering and documenting IT requirements on annual basis.

Worked closely with logistics teams to purchase the right equipment's according to organization’s needs.

Maintained inventory of Computer and network devices to keep track of IT equipment's

.

World Fuel Services August 2011 – December 2012

Miami, FL.

Help Desk Technician

Provided L1 support to all employees. Handled tickets, incidents and escalations based on priority to meet established SLA’s. Tasks ranged from user access, permissions, account modifications, creations, on/off-boarding, break/fix and regular reporting.

Triaged issues submitted to ticketing system (Jira) and assigned priorities.

Serve as the initial contact for reporting technical issues and answering questions regarding upgrades, installations, and other software/hardware/network issues.

Adhered to company policies of 99.99% uptime through administration of both on-site and remote support

Conducted back-ups of user and proprietary data on a regular schedule.

Repaired hardware such as printers, scanners,

Upgraded systems and services such as windows operating system & Anti-virus applications.

Responsible for user onboarding process, including equipment, access, and continued support.

Technical Skills

Education

Swinburne University of Technology

Bachelors Information and Communication Technology

Certifications:

CCNA

Additional Information

Experience in IP Addressing in all Classes A, B, and C

In depth knowledge of sub-netting and aggregate addresses.

Good understanding of networking.

Proficient with ID Fix utility for Active Directory clean up.

Network Security knowledge

Knowledge of Programming, Database and Web Development

In depth knowledge of Networking, Web Engineering and Web Design

Contact this candidate