Jitesh

+91-760*******

adgior@r.postjobfree.com

PROFILE OVERVIEW

A Multi functional professional completed with 6+ years of experience in:

Marketing.

Events.

Operations.

Client Servicing

Statutory compliances

Reporting, Documentation

Business Development

Relationship Management

Managerial Level.

Human Resource Management.

Attending the Clients online & Offline.

Business Procurement.

Dynamic & accomplished professional with 06 years of versatile experience in retail operations and training.

Currently functioning as Department Manager with Trent Ltd, Surat Gujarat. Well versed in Store operations on Process implementation, Policies of organization, Communication &

Conversational Skills, Visual merchandising, analytical skills, Sales forecasting, People Development, Power of Positive Relationships, Team Building, Time Management, & Complaint Handling.

Proficiency in Customer service and Product knowledge Proficiency in training (delivery and content development). Proficient in developing efficient teams through imbibing of team culture and spirits. Self-driven, able to prioritize tasks and implement changes smoothly High-level leadership and mentoring ability. Excellent interpersonal, communication and presentation

Store Operations Inventory management Display standards and layouts Sales & stock analysis Training & Development Customer Service

Resource Optimization Business Development Interview & Recruitment Mentoring & Counselling Cross Functional Team Coordination To ensure that every customer visiting the store has world class customer service to built relation to strengthen further business gain.

Future Retail Ltd. has implemented SAP to support for billing & stock management. I am proficiency in handling SAP in all the way.

Handling customer related issues / complaints, etc. Statutory compliance.

Ensure timely opening & closing of store / outlet, as per the set drills.

Responsible for Training & Development program for new & existing employees

Taking active part in customer queries & complains; give resolutions for the same on behalf of the company.

As a department manager auditing of all the activities like SOP Audit, Commercial Audit, Mystery Audit, surprise Audits

OBJECTIVE

Constantly innovating & improving myself & excelling in the field chosen, through hard work, openness to learn & dedication.

SKILLS SET

MARKETING

Events.

Marketing.

Promotion.

IT AND COMPUTER

Internet.

Mailing.

Computer Fundamental.

Computer Peripherals

MS Office

MANGEMENT

Strategy.

Championing Initiatives.

Planning & Scheduling.

Decisions Making.

Managing Teams.

Reporting & Communication.

PROFESSIONALISUM

Confident, Energetic and a Quick Learner.

Socialize well with people.

Good analytical and Communication skills.

A good listener & effective team worker.

LEADERSHIP & MANAGEMENT

Goal Oriented.

Resource Allocation.

Result oriented Planning.

Organizing.

QUALIFICATION

Qualification level : B.Com

Education Stream : Commerce

Institute Name : j.z Shah and h.p desai arts & Commerce College

Course Type : Full Time

Year of Passing : 2013

EXPERIENCE

TRENT LIMITED (WESTSIDE), SURAT DEPARTMENT MANAGER-APRIL 2015 TILL DATE

Role and Responsibility:

Availability To ensure an availability of right stock and staff on the sales floor Process Adherence To ensure all the processes implemented and periodically reviewed Visibility To ensure display standard to be best in class, Merchandise to be neatly displayed, walk way clutter free and well groomed staff Capability To ensure team to be motivated and passionate about their departments target achievement by creating competitive environment and through employee engagement, Cost Managing store operating cost efficiently to increase bottom line by taking preventive measure to minimize electricity bills, control measures on internal and external shrinkage and minimizing day to day operating expenses.

Training and developing a team of approximate 12 staff and external staff To improve conversion and average bill size by improving proactive approach, up and cross selling

TRENT LIMITED (WESTSIDE), SURAT DEPARTMENT MANAGEMA- APRIL 2015 TO TILL DATE

To ensure the achievement of department sales budget, display standards, cleaning standards To do store opening and closing as per process To develop sub ordinates for the next level by coaching and counselling To ensure exceptionally well customer service standards

TRENT LIMITED (WEST SIDE) SURAT SALES OFFICER AND SALES ASSOCIATE MAY 2013 TO APRIL 2015

To ensure customer service on the sales floor to achieve daily sales budget To ensure stock replenishment on the floor from stock room To arrange Tea and Lunch break of the subordinates To do attractive displays in the window and hot spots

PERSONAL DETAILS

Date of Birth : 25th September 1993

Location : Surat

Gender : Male

DECLARATION

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief.

Date: Signature:

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