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Customer Care Service

Vasant Nagar, Karnataka, India
September 30, 2020

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R. Sunitha

Mobile: +91-990******* • E-MAIL:

Summary I’m seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. I would like to utilize my unique experience offering a total of 7 years in Customer Service and also an experience in Educational stream for 6 years. I’m looking for a role where I can apply my knowledge, new skills and contribute effectively to the organization.

Profile Summary

A competent professional with 15 years of experience in:

~ Customer Service, Ads Editing And Teaching

An out of the box thinker with proven track record of establishing the process, Streamlining the workflow and creating team work environment to enhance productivity innovatively.

Well versed with Customer Service and Stakeholder Management.

Very Good interpersonal Skills with problem solving and logical thinking.

Handling Enquires, Seminars and Workshops.

Core Competence

To ensure the team quality is achieved as per service level agreement.

To train the new joiners on the process, teach different additional tasks handled by the team, auditing calls and giving feed backs to my team and mentor them.

Provide support to Managers in managing the work in an efficient manner.

To have an internal quality check for the team.

Detailed understanding of the customer queries.

Had a good rapport with kids at school during my tenure in teaching.

Deliver strong customer service by prompt responses to queries from stores.

Organizational Experience

ICICI First Source July 2005 to March 2007

Customer Care Executive

Dell International

Senior Customer Care Expert May 2007 to October 2010

Worked for Agies (Yahoo) Jan 2011 to May 2012

Senior Editor

Working as a Teacher from June 2014 till Present

Key Result Areas:

Coach, mentor and lead personnel within the project/team environment when required for the new joiners in the team to ensure smooth flow

As part the Continuous improvement – started cross training across teams and reduced dependence

Responsibilities involved managing and motivating the team. Controlling absenteeism and attrition in the team

Continually scanning the horizon for trends and opportunities to improve the business

Inspiring innovation and improvement in the business, creating an environment where new ideas are welcomed and explored

Significant Accomplishments:

Received Value Awards from the team.

Topped in stack ranking and received several promotions during my career

Diploma in IT Secretaryship, Web Designing, Aviation & Hospitality


Always been part of innovation goal oriented and creative thinking

Project management, leadership and training skills.

Decisive capable of delivering quick solutions to the issues.

Flair knowledge on Personal Computers, Microsoft office, Excel, MS Access and PowerPoint

Educational Qualification

Bachelor of Arts (BA) from Mangalore Institute of Technological Science, Mangalore

PUC from St Anne’s College, Bangalore

SSLC from R.T. Nagar Public School, Bangalore

Personal Information

Name : R. Sunitha

Fathers Name : M. Ramu

Date of Birth : 19th October 1982

Languages Known: English, Kannada, Hindi, Tamil and Telugu


I hereby declare that all the above information is true to the best of my knowledge and belief.

Bangalore R. Sunitha

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