Mobile: +91-990******* • E-MAIL: firstname.lastname@example.org
Summary I’m seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself. I would like to utilize my unique experience offering a total of 7 years in Customer Service and also an experience in Educational stream for 6 years. I’m looking for a role where I can apply my knowledge, new skills and contribute effectively to the organization.
A competent professional with 15 years of experience in:
~ Customer Service, Ads Editing And Teaching
An out of the box thinker with proven track record of establishing the process, Streamlining the workflow and creating team work environment to enhance productivity innovatively.
Well versed with Customer Service and Stakeholder Management.
Very Good interpersonal Skills with problem solving and logical thinking.
Handling Enquires, Seminars and Workshops.
To ensure the team quality is achieved as per service level agreement.
To train the new joiners on the process, teach different additional tasks handled by the team, auditing calls and giving feed backs to my team and mentor them.
Provide support to Managers in managing the work in an efficient manner.
To have an internal quality check for the team.
Detailed understanding of the customer queries.
Had a good rapport with kids at school during my tenure in teaching.
Deliver strong customer service by prompt responses to queries from stores.
ICICI First Source July 2005 to March 2007
Customer Care Executive
Senior Customer Care Expert May 2007 to October 2010
Worked for Agies (Yahoo) Jan 2011 to May 2012
Working as a Teacher from June 2014 till Present
Key Result Areas:
Coach, mentor and lead personnel within the project/team environment when required for the new joiners in the team to ensure smooth flow
As part the Continuous improvement – started cross training across teams and reduced dependence
Responsibilities involved managing and motivating the team. Controlling absenteeism and attrition in the team
Continually scanning the horizon for trends and opportunities to improve the business
Inspiring innovation and improvement in the business, creating an environment where new ideas are welcomed and explored
Received Value Awards from the team.
Topped in stack ranking and received several promotions during my career
Diploma in IT Secretaryship, Web Designing, Aviation & Hospitality
Always been part of innovation goal oriented and creative thinking
Project management, leadership and training skills.
Decisive capable of delivering quick solutions to the issues.
Flair knowledge on Personal Computers, Microsoft office, Excel, MS Access and PowerPoint
Bachelor of Arts (BA) from Mangalore Institute of Technological Science, Mangalore
PUC from St Anne’s College, Bangalore
SSLC from R.T. Nagar Public School, Bangalore
Name : R. Sunitha
Fathers Name : M. Ramu
Date of Birth : 19th October 1982
Languages Known: English, Kannada, Hindi, Tamil and Telugu
I hereby declare that all the above information is true to the best of my knowledge and belief.
Bangalore R. Sunitha