Office Manager/Bookkeeper at property management company

ABE SANTOS

QUALIFICATIONS:

• Exposed in office administration, bookkeeping, technical support,

customer accounts, property management, product management, stage management, and training

• Above average computer skills and communication abilities

• Computer skills include Excel, Word, Outlook. Yardi, Quickbooks

• Versatile, multi-tasker, driven

WORK EXPERIENCE:

2016 - Present Office Manager / Bookkeeper / Residential Accountant PMI Management, LLC (property management office)

Beverly Hills, CA

• Handles accounts payable, bills and expense control procedures including petty cash and credit card reconciliation, cash receipts, disbursements, tenant move out refunds, and bank deposits of rent and payroll checks

• Responsible for overall office support, mail and call routing, periodic backup key holder office closing, basic human resources functions, staff coordination and computer technical support

• Assists management in processing payroll, reimbursements, commissions and bonuses

2011 - 2016 Bookkeeper / Office Administrator

The Empty Vase, Inc. (high end florist)

West Hollywood, CA

• Handled accounts payable/receivable and expense control procedures including bank and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order and inventory verification, charge-backs, rebates, and preparation of daily bank deposits.

• Responsible for overall operations support, daily sales balancing and credit card settlement, customer and vendor accounts maintenance, documentation and periodic backup key holder shop closing, basic human resources functions, and computer technical support

• Responsible for organizing, creating and coordinating office operations and procedures to ensure organizational effectiveness and efficiency; supervised and directed employees in their day-to-day tasks.

• Conducted daily review of individual and corporate accounts; Qualified new accounts, created and submitted proposals and contracts.

• Prepared and processed payroll, deductions schedules, and commission checks. Apr - Oct 2010 Operations Manager

Precious Entertainment Pte Ltd

(performing arts school and outreach training program) Singapore

• In-charge of general administration of Singapore’s premier performing arts school for children, including scheduling of in-house and external trainers, basic operations and maintenance of studios, merchandise shop, and café;

• Occasionally acted as stage manager concurrently as academy administrator, operations manager including

sounds boarding, cashiering, and artist management 2006 - 2009 Technical Support Representative

eTelecare Global Solutions, Inc. (call center)

Philippines

• Handled hardware warranty support and software troubleshooting calls from mainly US corporate customers of Dell’s desktop and portable lines

• In-charge of team and supervisorial tasks in leaders’ absence, rolled out technical modules and took in escalations; Improved resolution turnaround time and monitored whole site’s metrics by generating daily reports 1998 - 2006 Product Manager

ITS International, Inc. (BPO)

Philippines

• Marketed and maintained product licenses for New Jersey-based Syncsort Inc. corporate clients in Southeast Asia

• Outlined requirements and proposed database design for product management software; Proposed, coordinated, and hosted product launches and tradeshows;

• Wrote event concept briefs, mailers, invitations, press releases, and program scripts

• Created marketing collaterals, newsletters, company ID, business cards, website text, and standardized other general office forms

1997 - 1998 Freelance Writer

Philippines

• Wrote articles for various non-profit organizations and Philippine Centennial government projects that entailed desktop publishing, editing and writing tasks

• Editor-in-chief for a souvenir book of the centennial literary awards and for a historical guidebook for the Philippine Postal Commission centennial; Wrotes communications, press kits and dignitaries’ ghost speeches 1992 - 1996 Insurance Assistant

L. E. Ponio Associates (Philamlife Insurance Sales Agency) Philippines

• Provided technical expertise in pre-underwriting, product knowledge, sales proposals, and agency reports

• Standardized agency sales proposals, newsletters, business cards, letterheads, and communications; Designed templates for easy monitoring of agency production reports

EDUCATION:

Bachelor of Arts in Comparative Literature

Bachelor of Science in Computer Science

University of the Philippines

Main Campus (Diliman, Quezon City, Metro Manila)

Philippine Science High School

Main Campus (Diliman, Quezon City, Metro Manila)

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