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Manager Customer Service

Location:
Chattanooga, TN
Salary:
65k
Posted:
September 30, 2020

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Resume:

SUMMER CALHOUN

South Pittsburg, TN *****

Cell: 423-***-****

adgi7e@r.postjobfree.com

SUMMARY

Highly organized and detail-oriented administrative professional with experience coordinating office management and special projects with a high degree of efficiency. Resourceful and adaptive team leader in manifesting goal-oriented customer relationship satisfactory. Diligent in streamlining administrative processes that analyze complex issues while developing solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement. Perceptive, meticulous, and dependable. Acclimated to diversity and ready for any responsibility. Service-oriented individual with expertise in preparing responses on behalf of company while demonstrating commitment to establishing stellar rapport with clients of diverse backgrounds.

SKILLS

Communications

Relationship development

MS Office

Operational improvement

Problem resolution

Customer service

Invoice generation

Planning and coordination

Administrative support

Team management

Organization

EXPERIENCE

COVENANT TRANSPORTATION GROUP INC.

Chattanooga, TN

Breakdown Specialist 06/2018 to 09/2020

Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.

Enhanced client satisfaction ratings by resolving difficult customer issues through completion.

Provided supportive assistance with strong documentation, reporting and customer service skills.

Recorded and reported job-related activities, findings, discrepancies and decisions.

Improved efficiency and reduced costs by recommending new processes and identifying problems.

Prepared reports detailing data analysis along with prospective solutions, benefits and costs.

Handled telephone inquiries.

Planned, coordinated and controlled daily operations of organization.

NEW IMAGE DENTAL

Chattanooga, TN

Accounts Officer 06/2017 to 06/2018

Verified and entered expenditures. Reconciled patient accounts to resolve any variances.

Organized supply purchases, equipment upgrades and operating expenses.

Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.

Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.

Assisted with month-end and year-end closings to support accounting system accuracy.

Prepared and updated vendor files, including tax and insurance information.

Problem-solved accounts payable questions on behalf of internal team members, management and vendors.

Compiled budget documents and monitored costs to maintain control systems.

Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.

Assessed data and information to check entries, calculations and billing codes for accuracy.

SHONEY'S NORTH AMERICA LLC

Chattanooga, TN

Manager 09/2014 to 06/2018

Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

EDUCATION AND TRAINING

SOME COLLEGE (NO DEGREE)

The University of Tennessee - Chattanooga, Chattanooga, TN

Major in History

Minor in Africana Studies

Dean's List Honoree

HIGH SCHOOL DIPLOMA 2014

South Pittsburg High School, South Pittsburg, TN

Honor Roll

Beta Club Member

Student Body Government

Seal of Excellence for vocational service learning and volunteerism

Basketball, softball, and volleyball team member

Distinguished Young Women of Marion County Recipient 2014

DYW overall talent Recipient 2014

Fine Arts - Piano

Distinguished Young Women of Tennessee Candidate 2014



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