South Pittsburg, TN *****
Highly organized and detail-oriented administrative professional with experience coordinating office management and special projects with a high degree of efficiency. Resourceful and adaptive team leader in manifesting goal-oriented customer relationship satisfactory. Diligent in streamlining administrative processes that analyze complex issues while developing solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement. Perceptive, meticulous, and dependable. Acclimated to diversity and ready for any responsibility. Service-oriented individual with expertise in preparing responses on behalf of company while demonstrating commitment to establishing stellar rapport with clients of diverse backgrounds.
Planning and coordination
COVENANT TRANSPORTATION GROUP INC.
Breakdown Specialist 06/2018 to 09/2020
Adhered to guidelines and enabled compatibility through effective analysis and troubleshooting.
Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Provided supportive assistance with strong documentation, reporting and customer service skills.
Recorded and reported job-related activities, findings, discrepancies and decisions.
Improved efficiency and reduced costs by recommending new processes and identifying problems.
Prepared reports detailing data analysis along with prospective solutions, benefits and costs.
Handled telephone inquiries.
Planned, coordinated and controlled daily operations of organization.
NEW IMAGE DENTAL
Accounts Officer 06/2017 to 06/2018
Verified and entered expenditures. Reconciled patient accounts to resolve any variances.
Organized supply purchases, equipment upgrades and operating expenses.
Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
Assisted with month-end and year-end closings to support accounting system accuracy.
Prepared and updated vendor files, including tax and insurance information.
Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
Compiled budget documents and monitored costs to maintain control systems.
Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting.
Assessed data and information to check entries, calculations and billing codes for accuracy.
SHONEY'S NORTH AMERICA LLC
Manager 09/2014 to 06/2018
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
EDUCATION AND TRAINING
SOME COLLEGE (NO DEGREE)
The University of Tennessee - Chattanooga, Chattanooga, TN
Major in History
Minor in Africana Studies
Dean's List Honoree
HIGH SCHOOL DIPLOMA 2014
South Pittsburg High School, South Pittsburg, TN
Beta Club Member
Student Body Government
Seal of Excellence for vocational service learning and volunteerism
Basketball, softball, and volleyball team member
Distinguished Young Women of Marion County Recipient 2014
DYW overall talent Recipient 2014
Fine Arts - Piano
Distinguished Young Women of Tennessee Candidate 2014